Question 1

In project negotiation each negotiator is out to win as much as he or she can for his or her side.

Accepted Answer

A) True 
 B)False  False

Question 2

When using the traditional approach to managing contracted relationships,risk is transferred to the other party.Give a real life example of this.Discuss why this is not conducive of a partnering relationship and how it can impact project innovation.

Accepted Answer

Answer will vary

Question 3

Which of the following is NOT a key to successful partnering relationships?

Accepted Answer

A)  Mutual trust 
B)  Jointly shared risk 
C)  Total company involvement 
D)  Independent project teams 
E)  Long-term commitment 
A)  Mutual trust 
B)  Jointly shared risk 
C)  Total company involvement 
D)  Independent project teams 
E)  Long-term commitment D

Question 4

Project managers must be skilled at managing customer expectations and perceptions.Give three examples of how one can do this.

Accepted Answer

The answer of Project managers must be skilled at managing...

Question 5

Projects are more prone to conflict when outsourcing project work.The primary control mechanism for dealing with and resolving problems is known as _________.

Accepted Answer

escalation
Explanation: Escalation is th

Question 6

What is the fundamental difference between a fixed-price and a cost-plus contract?

Accepted Answer

A)  On fixed-price contracts partnering is used while it is not used for cost-plus contracts 
B)  On fixed-price contracts macro estimates are used while micro estimates are used for cost-plus contracts 
C)  No scope changes are made on fixed-price contracts while scope changes are allowed for cost-plus contracts 
D)  On fixed-price contracts the cost is set in advance while for cost-plus contracts it is established after the project is completed 
E)  On fixed-price contracts contractors are used while on cost-plus contracts no external contractors are used 
A)  On fixed-price contracts partnering is used while it is not used for cost-plus contracts 
B)  On fixed-price contracts macro estimates are used while micro estimates are used for cost-plus contracts 
C)  No scope changes are made on fixed-price contracts while scope changes are allowed for cost-plus contracts 
D)  On fixed-price contracts the cost is set in advance while for cost-plus contracts it is established after the project is completed 
E)  On fixed-price contracts contractors are used while on cost-plus contracts no external contractors are used

Question 7

Ultimate success of the project is determined by

Accepted Answer

A)  Whether the project was completed on time. 
B)  Whether the customer is happy. 
C)  Whether the project meets specifications. 
D)  Whether the project was under budget. 
E)  Whether the project served the purpose it intended. 
A)  Whether the project was completed on time. 
B)  Whether the customer is happy. 
C)  Whether the project meets specifications. 
D)  Whether the project was under budget. 
E)  Whether the project served the purpose it intended.

Question 8

One simple but useful way of viewing customer satisfaction is in terms of met expectations.Why should one strive for a ratio of 1.05 and not 1.50?

Accepted Answer

The answer of One simple but useful way of viewing...

Question 9

Long-term partnerships will provide all the following EXCEPT

Accepted Answer

A)  Improved communication. 
B)  More efficient utilization of resources. 
C)  Reduced communication requirements. 
D)  Lower administrative costs. 
E)  Improved innovation. 
A)  Improved communication. 
B)  More efficient utilization of resources. 
C)  Reduced communication requirements. 
D)  Lower administrative costs. 
E)  Improved innovation.

Question 10

The following are differences between the partnering approach and the traditional approach to managing contracted relationships EXCEPT

Accepted Answer

A)  Mutual trust forms in the partnering approach where suspicion and distrust are prominent in the traditional approach. 
B)  Contracts establish long-term commitments in the partnering approach while single project contracting is normal in the traditional approach. 
C)  Access to each other's organization resources is available in the partnering approach but limited in the traditional approach. 
D)  Risk is shared jointly among partners in a partnering approach but is transferred to the other party in the traditional approach. 
E)  The partnering approach entails significant time and energy while a handshake is satisfactory in the traditional approach. 
A)  Mutual trust forms in the partnering approach where suspicion and distrust are prominent in the traditional approach. 
B)  Contracts establish long-term commitments in the partnering approach while single project contracting is normal in the traditional approach. 
C)  Access to each other's organization resources is available in the partnering approach but limited in the traditional approach. 
D)  Risk is shared jointly among partners in a partnering approach but is transferred to the other party in the traditional approach. 
E)  The partnering approach entails significant time and energy while a handshake is satisfactory in the traditional approach.

Question 11

Describe the Met-Expectations Model of customer satisfaction including the formula to calculate it.

Accepted Answer

The answer of Describe the Met-Expectations Model of customer satisfaction...

Question 12

__________ is less relevant for independent work that does not require ongoing coordination between professionals for different organizations.

Accepted Answer

Co-location
Explanation: Co-location is

Question 13

Principled negotiation emphasizes developing win/win solutions while protecting yourself against those who would take advantage of your forthrightness.Which of the following is NOT one of the key points of principled negotiation?

Accepted Answer

A)  Use objective criteria when possible 
B)  Be honest and forthright 
C)  Focus on interests,not positions 
D)  Separate the people from the problem 
E)  Invent options for mutual gain 
A)  Use objective criteria when possible 
B)  Be honest and forthright 
C)  Focus on interests,not positions 
D)  Separate the people from the problem 
E)  Invent options for mutual gain

Question 14

Customer satisfaction can be quantified by

Accepted Answer

A)  Perceived performance divided by actual performance. 
B)  Actual performance divided by expected performance. 
C)  Perceived performance divided by expected performance. 
D)  Actual performance divided by perceived performance. 
E)  Expected performance divided by actual performance. 
A)  Perceived performance divided by actual performance. 
B)  Actual performance divided by expected performance. 
C)  Perceived performance divided by expected performance. 
D)  Actual performance divided by perceived performance. 
E)  Expected performance divided by actual performance.

Question 15

When both buyers and sellers rely on the blue book to establish price parameters for a used car,they are using _________ criteria.

Accepted Answer

objective
Explanation: Whenever possible

Question 16

The team-building sessions often conclude with the creation of a partnering _________ signed by all of the participants.

Accepted Answer

charter
Explanation: The team-building s

Question 17

Disadvantages of outsourcing project work may likely include all of the following EXCEPT

Accepted Answer

A)  Increased conflict. 
B)  Coordination breakdowns. 
C)  Increased costs. 
D)  Loss of control. 
E)  More internal morale issues. 
A)  Increased conflict. 
B)  Coordination breakdowns. 
C)  Increased costs. 
D)  Loss of control. 
E)  More internal morale issues.

Question 18

Toyota and DaimlerChrysler collaborating with suppliers to develop new automobile platforms is an example of outsourcing.

Accepted Answer

A) True 
 B)False

Question 19

The transferring of business functions or processes to other companies has traditionally been known as

Accepted Answer

A)  Subcontracting. 
B)  Downsizing. 
C)  Partnering. 
D)  Joint venture. 
E)  Outsourcing. 
A)  Subcontracting. 
B)  Downsizing. 
C)  Partnering. 
D)  Joint venture. 
E)  Outsourcing.

Question 20

It is a good idea to add a penalty clause to an outsourcing agreement to ensure that work is completed on time.

Accepted Answer

A) True 
 B)False

In project negotiation each negotiator is out to win as much as he or she can for his or her side.

When using the traditional approach to managing contracted relationships,risk is transferred to the other party.Give a real life example of this.Discuss why this is not conducive of a partnering relationship and how it can impact project innovation.

Which of the following is NOT a key to successful partnering relationships?

Project managers must be skilled at managing customer expectations and perceptions.Give three examples of how one can do this.

Projects are more prone to conflict when outsourcing project work.The primary control mechanism for dealing with and resolving problems is known as _________.

What is the fundamental difference between a fixed-price and a cost-plus contract?

Ultimate success of the project is determined by

One simple but useful way of viewing customer satisfaction is in terms of met expectations.Why should one strive for a ratio of 1.05 and not 1.50?

Long-term partnerships will provide all the following EXCEPT

The following are differences between the partnering approach and the traditional approach to managing contracted relationships EXCEPT

Describe the Met-Expectations Model of customer satisfaction including the formula to calculate it.

__________ is less relevant for independent work that does not require ongoing coordination between professionals for different organizations.

Principled negotiation emphasizes developing win/win solutions while protecting yourself against those who would take advantage of your forthrightness.Which of the following is NOT one of the key points of principled negotiation?

Customer satisfaction can be quantified by

When both buyers and sellers rely on the blue book to establish price parameters for a used car,they are using _________ criteria.

The team-building sessions often conclude with the creation of a partnering _________ signed by all of the participants.

Disadvantages of outsourcing project work may likely include all of the following EXCEPT

Toyota and DaimlerChrysler collaborating with suppliers to develop new automobile platforms is an example of outsourcing.

The transferring of business functions or processes to other companies has traditionally been known as

It is a good idea to add a penalty clause to an outsourcing agreement to ensure that work is completed on time.

Modern Project Management

Organization Strategy and Project Selection

Organization: Structure and Culture

Defining the Project

Estimating Project Times and Costs

Developing a Project Plan

Managing Risk

Scheduling Resources and Costs

Reducing Project Duration

Leadership: Being an Effective Project Manager

Managing Project Teams

Progress and Performance Measurement and Evaluation

Project Closure

International Projects

Oversight

An Introduction to Agile Project Management

Project Management Career Paths

Filters

Exam 12: Outsourcing: Managing Interorganizational Relations

In project negotiation each negotiator is out to win as much as he or she can for his or her side.

When using the traditional approach to managing contracted relationships,risk is transferred to the other party.Give a real life example of this.Discuss why this is not conducive of a partnering relationship and how it can impact project innovation.

Which of the following is NOT a key to successful partnering relationships?

Project managers must be skilled at managing customer expectations and perceptions.Give three examples of how one can do this.

Projects are more prone to conflict when outsourcing project work.The primary control mechanism for dealing with and resolving problems is known as _________.

What is the fundamental difference between a fixed-price and a cost-plus contract?

Ultimate success of the project is determined by

One simple but useful way of viewing customer satisfaction is in terms of met expectations.Why should one strive for a ratio of 1.05 and not 1.50?

Long-term partnerships will provide all the following EXCEPT

The following are differences between the partnering approach and the traditional approach to managing contracted relationships EXCEPT

Describe the Met-Expectations Model of customer satisfaction including the formula to calculate it.

__________ is less relevant for independent work that does not require ongoing coordination between professionals for different organizations.

Principled negotiation emphasizes developing win/win solutions while protecting yourself against those who would take advantage of your forthrightness.Which of the following is NOT one of the key points of principled negotiation?

Customer satisfaction can be quantified by

When both buyers and sellers rely on the blue book to establish price parameters for a used car,they are using _________ criteria.

The team-building sessions often conclude with the creation of a partnering _________ signed by all of the participants.

Disadvantages of outsourcing project work may likely include all of the following EXCEPT

Toyota and DaimlerChrysler collaborating with suppliers to develop new automobile platforms is an example of outsourcing.

The transferring of business functions or processes to other companies has traditionally been known as

It is a good idea to add a penalty clause to an outsourcing agreement to ensure that work is completed on time.

Modern Project Management

Organization Strategy and Project Selection

Organization: Structure and Culture

Defining the Project

Estimating Project Times and Costs

Developing a Project Plan

Managing Risk

Scheduling Resources and Costs

Reducing Project Duration

Leadership: Being an Effective Project Manager

Managing Project Teams

Progress and Performance Measurement and Evaluation

Project Closure

International Projects

Oversight

An Introduction to Agile Project Management

Project Management Career Paths

Filters