Question 1

Supply chain management refers to the

Accepted Answer

A) search for information that is unavailable to most people and the process of interpreting what is important and what is not. 
B) identification of the best-in-class performance by a company in a given area and the comparison of your processes to the company's processes. 
C) procedure of sharing power with employees, thereby enhancing their confidence and their belief that they are influential contributors to the organization. 
D) creation of new products, advanced production techniques, and better ways of managing and communicating. 
E) managing of the network of facilities and people that obtain raw materials, transform them into products, and distribute them to customers. 
A) search for information that is unavailable to most people and the process of interpreting what is important and what is not. 
B) identification of the best-in-class performance by a company in a given area and the comparison of your processes to the company's processes. 
C) procedure of sharing power with employees, thereby enhancing their confidence and their belief that they are influential contributors to the organization. 
D) creation of new products, advanced production techniques, and better ways of managing and communicating. 
E) managing of the network of facilities and people that obtain raw materials, transform them into products, and distribute them to customers.

Question 2

Discuss how immigration patterns influence the management of the U.S. labor force.

Accepted Answer

The answer of Discuss how immigration patterns influence the management...

Question 3

A(n) _____ is a potential threat; customers use it as an alternative, buying less of one kind of product but more of another.

Accepted Answer

A) new entrant 
B) substitute 
C) ensemble 
D) divestiture 
E) complement 
A) new entrant 
B) substitute 
C) ensemble 
D) divestiture 
E) complement

Question 4

The culture at Parker Brothers can be best described as a(an) _____ culture.

Accepted Answer

A) clan 
B) hierarchy 
C) adhocracy 
D) bureaucracy 
E) market 
A) clan 
B) hierarchy 
C) adhocracy 
D) bureaucracy 
E) market

Question 5

When predicting the costs for her company, Lupe is engaging in _____.

Accepted Answer

A) forecasting 
B) competitive intelligence 
C) environmental scanning 
D) benchmarking 
E) scenario development 
A) forecasting 
B) competitive intelligence 
C) environmental scanning 
D) benchmarking 
E) scenario development

Question 6

Identify the different types of competitors that organizations must consider when analyzing their competitive environment.

Accepted Answer

The answer of Identify the different types of competitors that...

Question 7

_____ create alternative combinations of different factors into a total picture of the environment and a firm.

Accepted Answer

A) Scenarios 
B) Forecasts 
C) Benchmarks 
D) Competitive intelligences 
E) Strategic maneuvers 
A) Scenarios 
B) Forecasts 
C) Benchmarks 
D) Competitive intelligences 
E) Strategic maneuvers

Question 8

Harry, who works as a manager for a manufacturing company, investigates what computer programs his company's five biggest rivals use for placing and tracking customer orders. He then compares the features of those programs with the program his company uses. What process has Harry used?

Accepted Answer

A) Scenario planning 
B) Forecasting 
C) Benchmarking 
D) Environmental scanning 
E) Strategic maneuvering 
A) Scenario planning 
B) Forecasting 
C) Benchmarking 
D) Environmental scanning 
E) Strategic maneuvering

Question 9

Contrast bureaucratic and organic organizations.

Accepted Answer

The answer of Contrast bureaucratic and organic organizations....

Question 10

The set of important assumptions about an organization and its goals and practices that members of the company share is called organization _____.

Accepted Answer

A) culture 
B) design 
C) climate 
D) layout 
E) structure 
A) culture 
B) design 
C) climate 
D) layout 
E) structure

Question 11

Which of the following are Lupe and her team using when they learn from Fresh Sips about its bottling process?

Accepted Answer

A) Forecasting 
B) Strategic maneuvering 
C) Domain selection 
D) Benchmarking 
E) Scenario development 
A) Forecasting 
B) Strategic maneuvering 
C) Domain selection 
D) Benchmarking 
E) Scenario development

Question 12

_____ lead to new products, advanced production facilities, and better ways of managing and communicating.

Accepted Answer

A) Demographic shifts 
B) Societal preferences 
C) Political changes 
D) Technological advances 
E) Economic turbulences 
A) Demographic shifts 
B) Societal preferences 
C) Political changes 
D) Technological advances 
E) Economic turbulences

Question 13

List actions and attitudes that result in excellent customer service.

Accepted Answer

The answer of List actions and attitudes that result in...

Question 14

One firm buying another is called a(n) _____.

Accepted Answer

A) merger 
B) acquisition 
C) divestiture 
D) prospective 
E) defender 
A) merger 
B) acquisition 
C) divestiture 
D) prospective 
E) defender

Question 15

Which of the following is the best description of organizational culture?

Accepted Answer

A) Conditions that prevent new companies from entering an industry 
B) The network that obtains raw materials, transforms them into products, and distributes them to customers 
C) The process of searching out information that is unavailable to most people and sorting through it to interpret what is important and what is not 
D) The process of comparing an organization's practices and technologies with those of other companies 
E) A system of shared values about what is important and beliefs about how the world works 
A) Conditions that prevent new companies from entering an industry 
B) The network that obtains raw materials, transforms them into products, and distributes them to customers 
C) The process of searching out information that is unavailable to most people and sorting through it to interpret what is important and what is not 
D) The process of comparing an organization's practices and technologies with those of other companies 
E) A system of shared values about what is important and beliefs about how the world works

Question 16

Organizations must acquire a variety of resources in order to produce a product or service of value. These resources may include materials, equipment, financing, or even employees. The sources that provide these various resources are referred to as _____.

Accepted Answer

A) warehouse clubs 
B) regulators 
C) retailers 
D) suppliers 
E) prospectors 
A) warehouse clubs 
B) regulators 
C) retailers 
D) suppliers 
E) prospectors

Question 17

April, a manager in a call center, encourages her employees to solve customers' problems without her approval of the particular situation. In this case, April is trying to empower her employees.

Accepted Answer

A) True 
 B)False

Question 18

Describe the culture of an organization that you have either worked in or studied about. Which of the four types of organizational culture described in the chapter does the organization illustrate? Justify your answer.

Accepted Answer

I have worked in an organization that ha

Question 19

Bette recently got promoted to a managerial role in a bureaucratic organization. The industry was changing dramatically, and Bette suggested that the management team encourage employees to develop confidence by giving them some control and authority in order to create a more flexible, adaptable organization. Here, Bette is suggesting the use of _____ with employees.

Accepted Answer

A) smoothing 
B) benchmarking 
C) empowerment 
D) cooptation 
E) coalition 
A) smoothing 
B) benchmarking 
C) empowerment 
D) cooptation 
E) coalition

Question 20

The main difference between a final consumer and an intermediate consumer is that

Accepted Answer

A) the intermediate consumer purchases finished products, whereas the final consumer buys only raw materials. 
B) intermediate consumers buy raw materials and sell finished products to final consumers, who use them. 
C) final consumers make more purchases than the intermediate consumers. 
D) unlike final consumers, intermediate consumers provide monetary benefits to organizations by purchasing their products. 
E) final consumers tend to have more bargaining power than intermediate consumers. 
A) the intermediate consumer purchases finished products, whereas the final consumer buys only raw materials. 
B) intermediate consumers buy raw materials and sell finished products to final consumers, who use them. 
C) final consumers make more purchases than the intermediate consumers. 
D) unlike final consumers, intermediate consumers provide monetary benefits to organizations by purchasing their products. 
E) final consumers tend to have more bargaining power than intermediate consumers.

Supply chain management refers to the

Discuss how immigration patterns influence the management of the U.S. labor force.

A(n) _____ is a potential threat; customers use it as an alternative, buying less of one kind of product but more of another.

The culture at Parker Brothers can be best described as a(an) _____ culture.

When predicting the costs for her company, Lupe is engaging in _____.

Identify the different types of competitors that organizations must consider when analyzing their competitive environment.

_____ create alternative combinations of different factors into a total picture of the environment and a firm.

Harry, who works as a manager for a manufacturing company, investigates what computer programs his company's five biggest rivals use for placing and tracking customer orders. He then compares the features of those programs with the program his company uses. What process has Harry used?

Contrast bureaucratic and organic organizations.

The set of important assumptions about an organization and its goals and practices that members of the company share is called organization _____.

Which of the following are Lupe and her team using when they learn from Fresh Sips about its bottling process?

_____ lead to new products, advanced production facilities, and better ways of managing and communicating.

List actions and attitudes that result in excellent customer service.

One firm buying another is called a(n) _____.

Which of the following is the best description of organizational culture?

Organizations must acquire a variety of resources in order to produce a product or service of value. These resources may include materials, equipment, financing, or even employees. The sources that provide these various resources are referred to as _____.

April, a manager in a call center, encourages her employees to solve customers' problems without her approval of the particular situation. In this case, April is trying to empower her employees.

Describe the culture of an organization that you have either worked in or studied about. Which of the four types of organizational culture described in the chapter does the organization illustrate? Justify your answer.

The main difference between a final consumer and an intermediate consumer is that

Managing and Performing

Managerial Decision Making

Planning and Strategic Management

Ethics, Corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Creating and Leading Change

Filters

Exam 2: The External and Internal Environments

Supply chain management refers to the

Discuss how immigration patterns influence the management of the U.S. labor force.

A(n) _____ is a potential threat; customers use it as an alternative, buying less of one kind of product but more of another.

The culture at Parker Brothers can be best described as a(an) _____ culture.

When predicting the costs for her company, Lupe is engaging in _____.

Identify the different types of competitors that organizations must consider when analyzing their competitive environment.

_____ create alternative combinations of different factors into a total picture of the environment and a firm.

Harry, who works as a manager for a manufacturing company, investigates what computer programs his company's five biggest rivals use for placing and tracking customer orders. He then compares the features of those programs with the program his company uses. What process has Harry used?

Contrast bureaucratic and organic organizations.

The set of important assumptions about an organization and its goals and practices that members of the company share is called organization _____.

Which of the following are Lupe and her team using when they learn from Fresh Sips about its bottling process?

_____ lead to new products, advanced production facilities, and better ways of managing and communicating.

List actions and attitudes that result in excellent customer service.

One firm buying another is called a(n) _____.

Which of the following is the best description of organizational culture?

Organizations must acquire a variety of resources in order to produce a product or service of value. These resources may include materials, equipment, financing, or even employees. The sources that provide these various resources are referred to as _____.

April, a manager in a call center, encourages her employees to solve customers' problems without her approval of the particular situation. In this case, April is trying to empower her employees.

Describe the culture of an organization that you have either worked in or studied about. Which of the four types of organizational culture described in the chapter does the organization illustrate? Justify your answer.

The main difference between a final consumer and an intermediate consumer is that

Managing and Performing

Managerial Decision Making

Planning and Strategic Management

Ethics, Corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Creating and Leading Change

Filters