Exam 2: The External and Internal Environments

Enrico has used environmental scanning to gather information that will help him make his company more competitive. This is an example of cognitive intelligence.

Diversified Industries decides to use the expertise it has from its canned-pet-food division and its health-food division to enter the fast-growing market for fresh, natural pet foods. This is an example of

Leveling normal fluctuations at the boundaries of the environment is called _____.

The method for predicting how variables will change in the future is known as _____.

_____ means searching for and sorting through information about the environment.

What term is used to describe all the relevant forces outside an organization's boundaries?

To improve customer service in its overseas call center, Bolt Smartphones decided to investigate the call center practices of competing companies. The team discovered that a smaller company, Grasshopper Phones Inc., seemed to have outstanding customer service. The team then determined differences between the organizations and developed a plan to incorporate the best elements of Grasshopper into Bolt. This illustrates _____.

Quartermaine University has just formed a board of trustees and invited 25 of its wealthiest alumni to join. In this example, Quartermaine University is demonstrating _____.

A customer who purchases raw materials or wholesale products before selling them to other parties is known as a(n) _____.

Which of the following factors would Bryan have considered while analyzing the competitive environment?

From Scenario B, based on Bryan's analysis of the competitive environment, it can be inferred that

In comparison to organizational culture, organizational climate

Pedro has been offered jobs at two different retail companies and needs to decide which one to accept. Which of the following can be a useful clue about each organization's culture?

Although a top executive team may have unique _____ strengths and ideas about its goals, it must consider _____ factors before taking action.

Using bribery as a business tactic may result in fines for U.S. firms. Which of the following types of environmental forces at work does this reflect?

As environmental uncertainties increase, managers must develop techniques and methods for collecting, sorting through, and interpreting information about the environment. Discuss four of these methods, explaining when and why each would be used.

Mount Albion Financial Planning uses the services of Food-to-Go, which runs the employee cafeteria in the building and also caters business meetings at a discounted rate because of the volume of business it does with Mount Albion. The other available cafeteria services do not provide catering. In this case, if Mount Albion decides to terminate Food-to-Go's contract and shift to some other service, it is likely to create _____.

Which of the following elements of the macroenvironment is most closely associated with the findings about the historical preservation district?

Which of the following statements about the impact of the stock market is true?

Differentiate between unattractive and attractive competitive environments, using Porter's model of the competitive environment.