Question 1

Asking for and listening to others' information and opinions and reflecting honestly on one's own successes and failures are part of lifelong learning.

Accepted Answer

A) True 
 B)False  True

Question 2

In Scenario D, Wes's sales executives have consistently failed to achieve the monthly sales target. This is an example of ____.

Accepted Answer

A) a performance gap 
B) goal displacement 
C) negative reinforcement 
D) an adverse impact 
E) discounting the future 
A) a performance gap 
B) goal displacement 
C) negative reinforcement 
D) an adverse impact 
E) discounting the future A

Question 3

Briefly explain the eight steps to leading change.

Accepted Answer

The eight steps to leading change are as follows:

1. Create a sense of urgency: Communicate the need for change and why it is important for the organization's success.

2. Form a powerful coalition: Build a team of influential leaders who can support and drive the change initiative.

3. Create a vision for change: Develop a clear and compelling vision for the future state of the organization.

4. Communicate the vision: Share the vision with all stakeholders and ensure that everyone understands and supports it.

5. Remove obstacles: Identify and address any barriers or resistance to change within the organization.

6. Create short-term wins: Celebrate and communicate early successes to build momentum and support for the change effort.

7. Build on the change: Use the momentum from early wins to tackle bigger challenges and continue driving the change forward.

8. Anchor the changes in corporate culture: Ensure that the changes become part of the organization's DNA and are sustained over the long term.

Question 4

Lots of happy talk from senior management helps avoid complacency.

Accepted Answer

A) True 
 B)False

Question 5

_____ interventions of organization development help organizations conduct mergers and acquisitions and develop alliances.

Accepted Answer

A) Strategic 
B) Techno-structural 
C) Human resources management 
D) Human process 
E) Operational 
A) Strategic 
B) Techno-structural 
C) Human resources management 
D) Human process 
E) Operational

Question 6

As managers lead into the future, _____ is a key to sustained success.

Accepted Answer

A) competition 
B) independence 
C) discipline 
D) collaboration 
E) charisma 
A) competition 
B) independence 
C) discipline 
D) collaboration 
E) charisma

Question 7

As Wes's sales executives fail to achieve their targets, he announces that everyone should work on weekends until the sales target for the month is achieved. This is an example of a _____ change.

Accepted Answer

A) retroactive 
B) negative 
C) proactive 
D) cognitive 
E) reactive 
A) retroactive 
B) negative 
C) proactive 
D) cognitive 
E) reactive

Question 8

In the _____ stage of motivating people to change, management realizes that its current practices are no longer appropriate and the company must break out of its present mold by doing things differently.

Accepted Answer

A) mobilizing 
B) stabilizing 
C) unfreezing 
D) moving 
E) refreezing 
A) mobilizing 
B) stabilizing 
C) unfreezing 
D) moving 
E) refreezing

Question 9

In managing resistance to organizational changes, facilitation and support refers to

Accepted Answer

A) gaining employee participation and ideas about the change. 
B) giving a resisting individual a role in the change process. 
C) using force to make people comply with the change. 
D) making the change as easy as possible for employees. 
E) offering concrete incentives for cooperation. 
A) gaining employee participation and ideas about the change. 
B) giving a resisting individual a role in the change process. 
C) using force to make people comply with the change. 
D) making the change as easy as possible for employees. 
E) offering concrete incentives for cooperation.

Question 10

According to Collins and Porras, one of the essential characteristics of great companies is their relentless focus on

Accepted Answer

A) maintaining the status quo. 
B) protecting their core capabilities. 
C) beating the competition. 
D) beating themselves. 
E) avoiding too much risk. 
A) maintaining the status quo. 
B) protecting their core capabilities. 
C) beating the competition. 
D) beating themselves. 
E) avoiding too much risk.

Question 11

Shared responsibility for change in very small organizations is often lost with growth and over time.

Accepted Answer

A) True 
 B)False

Question 12

Judging from the strategy Wes chose to deal with his problem, his sales staff will likely respond by becoming _____.

Accepted Answer

A) responsive 
B) grateful 
C) successful 
D) thoughtful 
E) defensive 
A) responsive 
B) grateful 
C) successful 
D) thoughtful 
E) defensive

Question 13

In the process of motivating change, moving refers to

Accepted Answer

A) the management's realization that its current practices are no longer appropriate. 
B) strengthening the new behaviors that support the change. 
C) instituting the change, which begins with establishing a vision. 
D) the process of identifying performance gaps. 
E) the process of breaking from the old ways of doing things. 
A) the management's realization that its current practices are no longer appropriate. 
B) strengthening the new behaviors that support the change. 
C) instituting the change, which begins with establishing a vision. 
D) the process of identifying performance gaps. 
E) the process of breaking from the old ways of doing things.

Question 14

Organization development is a systemwide application of _____ knowledge to develop, improve, and reinforce the strategies, structures, and processes that lead to organization effectiveness.

Accepted Answer

A) financial 
B) quality control 
C) technological 
D) behavioral science 
E) product development 
A) financial 
B) quality control 
C) technological 
D) behavioral science 
E) product development

Question 15

Which of the following is a requisite for successful lifelong learning?

Accepted Answer

A) Being more conservative than innovative 
B) Finding one's comfort zone 
C) Assessing the reasons behind one's successes and failures 
D) Completely avoiding taking risks 
E) Using others' opinions to decide if one is successful or not 
A) Being more conservative than innovative 
B) Finding one's comfort zone 
C) Assessing the reasons behind one's successes and failures 
D) Completely avoiding taking risks 
E) Using others' opinions to decide if one is successful or not

Question 16

The three basic stages of motivating people to change within an organization are

Accepted Answer

A) unfreezing, moving, and refreezing. 
B) mobilizing, moving, and stabilizing. 
C) planning, instituting, and evaluating. 
D) storming, norming, and performing. 
E) isolating, transferring, and implementing. 
A) unfreezing, moving, and refreezing. 
B) mobilizing, moving, and stabilizing. 
C) planning, instituting, and evaluating. 
D) storming, norming, and performing. 
E) isolating, transferring, and implementing.

Question 17

Elaborate on any three types of organization development techniques.

Accepted Answer

Organization development (OD) techniques

Question 18

_____ change refers to a change effort that is initiated after a problem has occurred.

Accepted Answer

A) Intrinsic 
B) Proactive 
C) Retroactive 
D) Extrinsic 
E) Reactive 
A) Intrinsic 
B) Proactive 
C) Retroactive 
D) Extrinsic 
E) Reactive

Question 19

Explain the concept of continuous learning and discuss the role it could have in helping you develop leadership skills.

Accepted Answer

Continuous learning is the ongoing proce

Question 20

Becoming world class is a goal that is applicable only to the private sector.

Accepted Answer

A) True 
 B)False

Asking for and listening to others' information and opinions and reflecting honestly on one's own successes and failures are part of lifelong learning.

In Scenario D, Wes's sales executives have consistently failed to achieve the monthly sales target. This is an example of ____.

Briefly explain the eight steps to leading change.

Lots of happy talk from senior management helps avoid complacency.

_____ interventions of organization development help organizations conduct mergers and acquisitions and develop alliances.

As managers lead into the future, _____ is a key to sustained success.

As Wes's sales executives fail to achieve their targets, he announces that everyone should work on weekends until the sales target for the month is achieved. This is an example of a _____ change.

In the _____ stage of motivating people to change, management realizes that its current practices are no longer appropriate and the company must break out of its present mold by doing things differently.

In managing resistance to organizational changes, facilitation and support refers to

According to Collins and Porras, one of the essential characteristics of great companies is their relentless focus on

Shared responsibility for change in very small organizations is often lost with growth and over time.

Judging from the strategy Wes chose to deal with his problem, his sales staff will likely respond by becoming _____.

In the process of motivating change, moving refers to

Organization development is a systemwide application of _____ knowledge to develop, improve, and reinforce the strategies, structures, and processes that lead to organization effectiveness.

Which of the following is a requisite for successful lifelong learning?

The three basic stages of motivating people to change within an organization are

Elaborate on any three types of organization development techniques.

_____ change refers to a change effort that is initiated after a problem has occurred.

Explain the concept of continuous learning and discuss the role it could have in helping you develop leadership skills.

Becoming world class is a goal that is applicable only to the private sector.

Managing and Performing

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, Corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Filters

Exam 18: Creating and Leading Change

Asking for and listening to others' information and opinions and reflecting honestly on one's own successes and failures are part of lifelong learning.

In Scenario D, Wes's sales executives have consistently failed to achieve the monthly sales target. This is an example of ____.

Briefly explain the eight steps to leading change.

Lots of happy talk from senior management helps avoid complacency.

_____ interventions of organization development help organizations conduct mergers and acquisitions and develop alliances.

As managers lead into the future, _____ is a key to sustained success.

As Wes's sales executives fail to achieve their targets, he announces that everyone should work on weekends until the sales target for the month is achieved. This is an example of a _____ change.

In the _____ stage of motivating people to change, management realizes that its current practices are no longer appropriate and the company must break out of its present mold by doing things differently.

In managing resistance to organizational changes, facilitation and support refers to

According to Collins and Porras, one of the essential characteristics of great companies is their relentless focus on

Shared responsibility for change in very small organizations is often lost with growth and over time.

Judging from the strategy Wes chose to deal with his problem, his sales staff will likely respond by becoming _____.

In the process of motivating change, moving refers to

Organization development is a systemwide application of _____ knowledge to develop, improve, and reinforce the strategies, structures, and processes that lead to organization effectiveness.

Which of the following is a requisite for successful lifelong learning?

The three basic stages of motivating people to change within an organization are

Elaborate on any three types of organization development techniques.

_____ change refers to a change effort that is initiated after a problem has occurred.

Explain the concept of continuous learning and discuss the role it could have in helping you develop leadership skills.

Becoming world class is a goal that is applicable only to the private sector.

Managing and Performing

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, Corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Filters