Question 1

_____ managers are typically concerned with the interaction between the organization and its external environment.

Accepted Answer

A) Operational 
B) Top-level 
C) Middle-level 
D) Frontline 
E) Tactical 
A) Operational 
B) Top-level 
C) Middle-level 
D) Frontline 
E) Tactical

Question 2

_____ is defined as the excellence of a product.

Accepted Answer

A) Innovation 
B) Quality 
C) Demand 
D) Value 
E) Reliability 
A) Innovation 
B) Quality 
C) Demand 
D) Value 
E) Reliability

Question 3

Collaboration occurs within companies and between companies, but it cannot occur between a company and a customer.

Accepted Answer

A) True 
 B)False

Question 4

Done properly, sustainability encourages people to live in ways that can be maintained for the _____.

Accepted Answer

A) most profit 
B) long term 
C) individual 
D) wealthy 
E) present 
A) most profit 
B) long term 
C) individual 
D) wealthy 
E) present

Question 5

Anna excels at identifying the talents of employees and finding the jobs where they can best use those talents to benefit the organization. Anna excels at _____ management.

Accepted Answer

A) Knowledge 
B) Scientific 
C) Project 
D) Service 
E) Quality 
A) Knowledge 
B) Scientific 
C) Project 
D) Service 
E) Quality

Question 6

Which of the following skills are more important during the beginning of a person's career?

Accepted Answer

A) Conceptual skills 
B) Decision skills 
C) Technical skills 
D) Entrepreneurial skills 
E) Statistical skills 
A) Conceptual skills 
B) Decision skills 
C) Technical skills 
D) Entrepreneurial skills 
E) Statistical skills

Question 7

Discuss how you can use social capital in your future career.

Accepted Answer

The answer of Discuss how you can use social capital...

Question 8

The need for interpersonal and communication skills fades as a manager moves from the lower levels of an organization into the upper management arena.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following statements about managers is true?

Accepted Answer

A) It is more important for managers to be efficient than to be effective. 
B) It is more important for managers to be effective than to be efficient. 
C) Low-level managers should be efficient, while high-level managers should be effective. 
D) Low-level managers should be effective, while high-level managers should be efficient. 
E) The best managers maintain a clear focus on both effectiveness and efficiency. 
A) It is more important for managers to be efficient than to be effective. 
B) It is more important for managers to be effective than to be efficient. 
C) Low-level managers should be efficient, while high-level managers should be effective. 
D) Low-level managers should be effective, while high-level managers should be efficient. 
E) The best managers maintain a clear focus on both effectiveness and efficiency.

Question 10

Which of the following skills is Francesca showing by taking the time to talk with the person interviewing her for the local newspaper?

Accepted Answer

A) Conceptual and decision skills 
B) Monitoring skills 
C) Interpersonal skills 
D) Technical skills 
E) Negotiating skills 
A) Conceptual and decision skills 
B) Monitoring skills 
C) Interpersonal skills 
D) Technical skills 
E) Negotiating skills

Question 11

Which of the following involves keeping costs low enough so that a company can realize profits while pricing its products at levels that are attractive to consumers?

Accepted Answer

A) Total quality 
B) Cost competitiveness 
C) Sustainability 
D) Innovation 
E) Efficiency 
A) Total quality 
B) Cost competitiveness 
C) Sustainability 
D) Innovation 
E) Efficiency

Question 12

An approach to achieving _____ includes preventing defects before they occur.

Accepted Answer

A) total quality 
B) cost competitiveness 
C) sustainability 
D) innovation 
E) efficiency 
A) total quality 
B) cost competitiveness 
C) sustainability 
D) innovation 
E) efficiency

Question 13

In today's business climate, what is the recommended way to do planning?

Accepted Answer

A) As a top-down process in which the highest-level executives decide what to do 
B) As a continual process that uses the input of people throughout the organization 
C) As a process in which middle managers and top executive collaborate in decision making 
D) As a process by which top executives make proposals and all levels of the company vote on them 
E) As a bottom-up process in which all proposals must come from frontline employees or managers 
A) As a top-down process in which the highest-level executives decide what to do 
B) As a continual process that uses the input of people throughout the organization 
C) As a process in which middle managers and top executive collaborate in decision making 
D) As a process by which top executives make proposals and all levels of the company vote on them 
E) As a bottom-up process in which all proposals must come from frontline employees or managers

Question 14

Which of the following is an example of innovation?

Accepted Answer

A) A company that redecorates its stores to look up to date 
B) A company that charges fees for late returns of rentals 
C) A company that lowers the price of its traditional product 
D) A company that invents a new way to deliver digital content 
E) A company that reduces its staff to cut operating costs 
A) A company that redecorates its stores to look up to date 
B) A company that charges fees for late returns of rentals 
C) A company that lowers the price of its traditional product 
D) A company that invents a new way to deliver digital content 
E) A company that reduces its staff to cut operating costs

Question 15

Goodwill stemming from social relationships is called

Accepted Answer

A) social empathy. 
B) social capital. 
C) emotional intelligence. 
D) emotional capital. 
E) social value. 
A) social empathy. 
B) social capital. 
C) emotional intelligence. 
D) emotional capital. 
E) social value.

Question 16

Which of the following roles was Gus performing when he notified the employees of the upcoming wage freeze?

Accepted Answer

A) Negotiator 
B) Liaison 
C) Disseminator 
D) Spokesperson 
E) Entrepreneur 
A) Negotiator 
B) Liaison 
C) Disseminator 
D) Spokesperson 
E) Entrepreneur

Question 17

Explain the importance of emotional intelligence.

Accepted Answer

The answer of Explain the importance of emotional intelligence....

Question 18

Elisa understands her own strengths and limitations, she manages her feelings and decisions well, and she deals effectively with other people. Elisa has _____.

Accepted Answer

A) verbal intelligence 
B) business intelligence 
C) cultural intelligence 
D) leadership intelligence 
E) emotional intelligence 
A) verbal intelligence 
B) business intelligence 
C) cultural intelligence 
D) leadership intelligence 
E) emotional intelligence

Question 19

When individuals view themselves as employees and expect their employers to tell them what to do and give them pay and benefits, those individuals are acting as

Accepted Answer

A) self-reliant employees. 
B) agents for social capital. 
C) passive employees. 
D) emotionally intelligent employees. 
E) connected team members. 
A) self-reliant employees. 
B) agents for social capital. 
C) passive employees. 
D) emotionally intelligent employees. 
E) connected team members.

Question 20

Knowledge management concerns developing which of the following resources of an organization?

Accepted Answer

A) Its members' expertise, skills, wisdom, and relations 
B) Its loyal customer base 
C) Its property, such as factories and administrative buildings 
D) Its store of both resources and manufactured goods 
E) Its equipment, such as vehicles, tools, and machines 
A) Its members' expertise, skills, wisdom, and relations 
B) Its loyal customer base 
C) Its property, such as factories and administrative buildings 
D) Its store of both resources and manufactured goods 
E) Its equipment, such as vehicles, tools, and machines

_____ managers are typically concerned with the interaction between the organization and its external environment.

_____ is defined as the excellence of a product.

Collaboration occurs within companies and between companies, but it cannot occur between a company and a customer.

Done properly, sustainability encourages people to live in ways that can be maintained for the _____.

Anna excels at identifying the talents of employees and finding the jobs where they can best use those talents to benefit the organization. Anna excels at _____ management.

Which of the following skills are more important during the beginning of a person's career?

Discuss how you can use social capital in your future career.

The need for interpersonal and communication skills fades as a manager moves from the lower levels of an organization into the upper management arena.

Which of the following statements about managers is true?

Which of the following skills is Francesca showing by taking the time to talk with the person interviewing her for the local newspaper?

Which of the following involves keeping costs low enough so that a company can realize profits while pricing its products at levels that are attractive to consumers?

An approach to achieving _____ includes preventing defects before they occur.

In today's business climate, what is the recommended way to do planning?

Which of the following is an example of innovation?

Goodwill stemming from social relationships is called

Which of the following roles was Gus performing when he notified the employees of the upcoming wage freeze?

Explain the importance of emotional intelligence.

Elisa understands her own strengths and limitations, she manages her feelings and decisions well, and she deals effectively with other people. Elisa has _____.

When individuals view themselves as employees and expect their employers to tell them what to do and give them pay and benefits, those individuals are acting as

Knowledge management concerns developing which of the following resources of an organization?

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, Corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Creating and Leading Change

Filters

Exam 1: Managing and Performing

_____ managers are typically concerned with the interaction between the organization and its external environment.

_____ is defined as the excellence of a product.

Collaboration occurs within companies and between companies, but it cannot occur between a company and a customer.

Done properly, sustainability encourages people to live in ways that can be maintained for the _____.

Anna excels at identifying the talents of employees and finding the jobs where they can best use those talents to benefit the organization. Anna excels at _____ management.

Which of the following skills are more important during the beginning of a person's career?

Discuss how you can use social capital in your future career.

The need for interpersonal and communication skills fades as a manager moves from the lower levels of an organization into the upper management arena.

Which of the following statements about managers is true?

Which of the following skills is Francesca showing by taking the time to talk with the person interviewing her for the local newspaper?

Which of the following involves keeping costs low enough so that a company can realize profits while pricing its products at levels that are attractive to consumers?

An approach to achieving _____ includes preventing defects before they occur.

In today's business climate, what is the recommended way to do planning?

Which of the following is an example of innovation?

Goodwill stemming from social relationships is called

Which of the following roles was Gus performing when he notified the employees of the upcoming wage freeze?

Explain the importance of emotional intelligence.

Elisa understands her own strengths and limitations, she manages her feelings and decisions well, and she deals effectively with other people. Elisa has _____.

When individuals view themselves as employees and expect their employers to tell them what to do and give them pay and benefits, those individuals are acting as

Knowledge management concerns developing which of the following resources of an organization?

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, Corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Creating and Leading Change

Filters