Exam 1: Managing and Performing

When Halim started recruiting professionals and other personnel and grouped them according to their job responsibilities, he was performing the _____ function of management.

Leon is a general manager for Sur-Seal Corp., a gasket manufacturing firm. He is considering some changes to the production floor, which include layout adjustments and the purchase of new equipment to improve efficiency. He also wants to promote one of his employees to team leader. Which of the following functions of management is Lorenzo performing?

_____ is assembling and coordinating the human, financial, physical, informational, and other resources needed to achieve goals.

Tactical managers are often referred to as

A large part of Oscar's job is to help his company use more recycled products, reduce pollution, and switch to renewable sources of energy. Which of the following does Oscar's job focus on?

Cost competitiveness involves

When Elena, manager of the sales department for Eversharp Knives, realized that her plan to increase her associates' sales levels was not producing the desired results, she instituted a refresher training course that helped the associates achieve better results. Which of the following management functions is illustrated in this scenario?

_____ skills influence a manager's ability to work well with people.

A global company can be headquartered anywhere, but usually most of its employees come from the organization's home country.

Which of the following statements about international markets is true?

Through careful monitoring of the financial budgets of a firm, managers can detect potential problems in reaching their financial goals and take actions to reverse the problem. This is an example of the _____ function of management.

_____ involves monitoring performance and making necessary changes.

To be _____ is to achieve organizational goals.

For her job, Bettina is expected to look ahead at the company's future and devise strategies for the company's long-term success and growth. Judging from this description, Bettina is a _____ manager.

Leann and her top managers are choosing the goals that Leann's company should achieve and deciding in advance the appropriate actions needed to achieve those goals. What are they doing?

_____ is the introduction of new goods and services.

In today's world, planning is a top-down function in which top executives establish business plans and tell others to implement them.

In terms of good management, efficiency differs from effectiveness primarily in the former's focus on

Which of the following roles is performed by a customer service manager who works to defuse a situation with an angry customer?

The three levels of managers within large organizations are