Question 1

Which of the following is a function of operations management?

Accepted Answer

A) building and maintaining customer relationships and supporting all the processes that underlie them 
B) improvement of the systems and processes which the organization uses to deliver its goods and services 
C) formulating a strategy for business diversification 
D) introducing a new product 
A) building and maintaining customer relationships and supporting all the processes that underlie them 
B) improvement of the systems and processes which the organization uses to deliver its goods and services 
C) formulating a strategy for business diversification 
D) introducing a new product

Question 2

Describe the field of management information systems. List some of the areas that attract much of the interest in this field.

Accepted Answer

The study of information systems, how pe

Question 3

Explain how information systems can contribute to gaining competitive advantage.

Accepted Answer

Information systems play what could be t

Question 4

The binary code for SOS is information and the word "HELP!!!" is knowledge.

Accepted Answer

A) True 
 B)False

Question 5

Walking Together, an NGO, uses historical trends to determine in which month the amount given as donations is the highest, and then it sets the dates for its donation drives based on the trends. This is an example of ________.

Accepted Answer

A) data-driven decision making 
B) intuitive decision making 
C) customer relationship management 
D) business process reengineering 
A) data-driven decision making 
B) intuitive decision making 
C) customer relationship management 
D) business process reengineering

Question 6

Explain, with examples, how modern information systems can easily amplify any communication.

Accepted Answer

Modern information systems are very powe

Question 7

Explain how web-based shopping and online self-service improves customer relationships.

Accepted Answer

Web-based shopping and self-service tran

Question 8

In an information systems department, the enterprise systems subunit is responsible for ________.

Accepted Answer

A) installing, managing, and updating servers 
B) providing services to internal and external customers on technology issues 
C) developing, installing, maintaining, and overseeing the organization's mission-critical software applications 
D) maintaining the environmentally controlled areas in which servers and communications equipment are located 
A) installing, managing, and updating servers 
B) providing services to internal and external customers on technology issues 
C) developing, installing, maintaining, and overseeing the organization's mission-critical software applications 
D) maintaining the environmentally controlled areas in which servers and communications equipment are located

Question 9

InfoTech Horizons, an IT company, is seeking to hire an experienced IT professional to assist the Chief Information Officer in his role. The new hire will be groomed to take on the role of the Chief Information Officer. Which of the following candidates, all of whom have good technical skills, will prove to be the best choice?

Accepted Answer

A) a computer professional with good knowledge of business 
B) a computer professional who uses jargon very often while interacting with internal customers 
C) a computer professional who is of the opinion that people without technical knowledge should be laid-off 
D) a computer professional who discourages ideas from employees about changing the information systems 
A) a computer professional with good knowledge of business 
B) a computer professional who uses jargon very often while interacting with internal customers 
C) a computer professional who is of the opinion that people without technical knowledge should be laid-off 
D) a computer professional who discourages ideas from employees about changing the information systems

Question 10

Which of the following statements is true of information systems (IS)?

Accepted Answer

A) Despite the success of social networking, information systems have failed at improving virtual collaboration. 
B) The ability to provide companies with competitive advantage makes IS a core feature of a company's strategic vision. 
C) IS, although versatile, is not beneficial for government agencies or voluntary organizations. 
D) Information systems are not a fundamental part of a company's strategic vision. 
A) Despite the success of social networking, information systems have failed at improving virtual collaboration. 
B) The ability to provide companies with competitive advantage makes IS a core feature of a company's strategic vision. 
C) IS, although versatile, is not beneficial for government agencies or voluntary organizations. 
D) Information systems are not a fundamental part of a company's strategic vision.

Question 11

In an organization that is open to ideas from all employees, ________.

Accepted Answer

A) it becomes tougher to implement new information systems 
B) user-generated content is strictly restricted 
C) information systems based on ideas from employees will fail 
D) innovative concepts for information systems can come from any level 
A) it becomes tougher to implement new information systems 
B) user-generated content is strictly restricted 
C) information systems based on ideas from employees will fail 
D) innovative concepts for information systems can come from any level

Question 12

How are policies enforced in information systems?

Accepted Answer

A) Each user can select the policies to be enforced on the individual's account. 
B) Information systems come with built-in policies that are installed into the system. 
C) The operational-level employees decide the policies that need to be enforced in an information system. 
D) Managers develop policies that are enforced by the information systems. 
A) Each user can select the policies to be enforced on the individual's account. 
B) Information systems come with built-in policies that are installed into the system. 
C) The operational-level employees decide the policies that need to be enforced in an information system. 
D) Managers develop policies that are enforced by the information systems.

Question 13

Chloe's, a chain of supermarkets, is conducting a customer survey in its largest store, which is in California. Customers are asked to fill out questionnaires as they enter the store. The questionnaire is divided into sections that polls customers on the store's products and the e-commerce website. Which of the following is a drawback of the data collected through this poll?

Accepted Answer

A) It is not authentic. 
B) It is incomplete. 
C) It is not a valid method of soliciting customer feedback. 
D) It is an unscientific method of collecting data. 
A) It is not authentic. 
B) It is incomplete. 
C) It is not a valid method of soliciting customer feedback. 
D) It is an unscientific method of collecting data.

Question 14

A quantitative analyst working in an investment bank will be able to ________.

Accepted Answer

A) share personal pictures and videos on the bank's servers 
B) access some information on the bank's servers 
C) use the Internet freely and access any website 
D) take files home on portable USB flash drives 
A) share personal pictures and videos on the bank's servers 
B) access some information on the bank's servers 
C) use the Internet freely and access any website 
D) take files home on portable USB flash drives

Question 15

Disconnects in communication between IT staff and others in the organization often arise because of the jargon barrier.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following refers to facts that are assembled and analyzed to add meaning and usefulness?

Accepted Answer

A) insights 
B) information 
C) knowledge 
D) systems 
A) insights 
B) information 
C) knowledge 
D) systems

Question 17

The use of an information system in a grocery store would improve customer satisfaction by ________.

Accepted Answer

A) providing self-service checkouts 
B) enabling identification of items without barcodes 
C) giving inventory information to customers 
D) using sophisticated identification checks to avoid theft 
A) providing self-service checkouts 
B) enabling identification of items without barcodes 
C) giving inventory information to customers 
D) using sophisticated identification checks to avoid theft

Question 18

Describe the trends in research in the field of management information systems.

Accepted Answer

Examining the articles in the major jour

Question 19

Which of the following is a common source of misunderstanding between IT and other departments?

Accepted Answer

A) different levels of organization goals 
B) bad infrastructure 
C) different levels of communication skills 
D) technical jargon 
A) different levels of organization goals 
B) bad infrastructure 
C) different levels of communication skills 
D) technical jargon

Question 20

Which of the following is a critical component of an information system?

Accepted Answer

A) culture 
B) demographics 
C) processes 
D) ideas 
A) culture 
B) demographics 
C) processes 
D) ideas

Which of the following is a function of operations management?

Describe the field of management information systems. List some of the areas that attract much of the interest in this field.

Explain how information systems can contribute to gaining competitive advantage.

The binary code for SOS is information and the word "HELP!!!" is knowledge.

Walking Together, an NGO, uses historical trends to determine in which month the amount given as donations is the highest, and then it sets the dates for its donation drives based on the trends. This is an example of ________.

Explain, with examples, how modern information systems can easily amplify any communication.

Explain how web-based shopping and online self-service improves customer relationships.

In an information systems department, the enterprise systems subunit is responsible for ________.

Which of the following statements is true of information systems (IS)?

In an organization that is open to ideas from all employees, ________.

How are policies enforced in information systems?

A quantitative analyst working in an investment bank will be able to ________.

Disconnects in communication between IT staff and others in the organization often arise because of the jargon barrier.

Which of the following refers to facts that are assembled and analyzed to add meaning and usefulness?

The use of an information system in a grocery store would improve customer satisfaction by ________.

Describe the trends in research in the field of management information systems.

Which of the following is a common source of misunderstanding between IT and other departments?

Which of the following is a critical component of an information system?

Information Systems and Strategy

Information and Communications Technologies: The Enterprise Architecture

Databases and Datawarehouses

Information Systems for the Enterprise

The Web, E-Commerce, and M-Commerce

Business Intelligence and Decision Making

Collaborating With Technology

Knowledge Management and E-Learning

Ethics, Privacy, and Security

Systems Development and Procurement

Project Management and Strategic Planning

Filters

Exam 1: Information Systems and People

Which of the following is a function of operations management?

Describe the field of management information systems. List some of the areas that attract much of the interest in this field.

Explain how information systems can contribute to gaining competitive advantage.

The binary code for SOS is information and the word "HELP!!!" is knowledge.

Walking Together, an NGO, uses historical trends to determine in which month the amount given as donations is the highest, and then it sets the dates for its donation drives based on the trends. This is an example of ________.

Explain, with examples, how modern information systems can easily amplify any communication.

Explain how web-based shopping and online self-service improves customer relationships.

In an information systems department, the enterprise systems subunit is responsible for ________.

Which of the following statements is true of information systems (IS)?

In an organization that is open to ideas from all employees, ________.

How are policies enforced in information systems?

A quantitative analyst working in an investment bank will be able to ________.

Disconnects in communication between IT staff and others in the organization often arise because of the jargon barrier.

Which of the following refers to facts that are assembled and analyzed to add meaning and usefulness?

The use of an information system in a grocery store would improve customer satisfaction by ________.

Describe the trends in research in the field of management information systems.

Which of the following is a common source of misunderstanding between IT and other departments?

Which of the following is a critical component of an information system?

Information Systems and Strategy

Information and Communications Technologies: The Enterprise Architecture

Databases and Datawarehouses

Information Systems for the Enterprise

The Web, E-Commerce, and M-Commerce

Business Intelligence and Decision Making

Collaborating With Technology

Knowledge Management and E-Learning

Ethics, Privacy, and Security

Systems Development and Procurement

Project Management and Strategic Planning

Filters