Exam 8: Organizational Culture, Structure, and Design: Building Blocks of the Organization

Jim was recently promoted to the position of dining room supervisor, and he is now responsible for making decisions on numerous matters in the dining room and giving orders to the serving staff. At the same time, Jim has the obligation to perform the many new tasks assigned to him as a supervisor, such as overseeing the closing work and cleaning the dining room. Jim's new obligations are known as his _____.

With a modular structure, a firm _____.

Productivity expert Odette Pollar recommends that managers delegate emergencies and any matters that are confidential or involve counseling of subordinates to qualified assistant managers.

Managers can change organizational culture by maintaining rites and rituals; giving rewards, promotions, and bonuses; setting company goals; and establishing performance-measurable and controllable activities.

Jean-Paul, the store manager, was speaking with Patty, his new assistant manager, about the store's system of job relationships and whom she will report to and who will report to her. He said, "This structure is one of the things that motivates our workers to work together to achieve our company's goals." Jean-Paul was telling Patty about the store's _____.

The typical three-part communication network between companies, their customers, and their suppliers is known as a formal vertical hierarchy.

The rights inherent in a managerial position to make decisions, give orders, and utilize resources are known as ____.

Alana, the children's department manager at Shoe Mart, has eight employees in her department, and all of them report directly to her. The eight employees who report directly to Alana are her _____.

Becky, the CEO of an electronics retailer, is looking at the corporate structure that groups employees by specialties, such as store sales, HR, and accounting. This is an example of a functional structure.

In an organization, division of labor is ____.

Ford Motor Co. has separate divisions for passenger-car dealers, for large trucking customers, and for farm products customers. Ford is an example of an organization with ____.

Two advantages of decentralization are that managers are encouraged to solve their own problems, and decisions are made more quickly, increasing the organization's flexibility and efficiency.

Sam is the general manager of a movie theater. In his position he makes decisions related to managing the theater, giving orders, and using the company resources. These rights given to Sam as a manager are known as power.

When there are fewer rules and procedures, and networks of employees are encouraged to cooperate and respond quickly to unexpected tasks, this is known as integration.

Tom's Hardware has a simple organizational structure. There are no levels of middle management, as all employees report to the owner, Tom, or his assistant managers. Tom's has a thin organizational structure.

A recent study demonstrated that the eight types of organizational outcomes had significant and positive relationships with clan, adhocracy, and market cultures, especially with the outcomes of job satisfaction and organizational commitment.

The organizational culture is also called corporate culture.

Symbols, stories, heroes, and rites and rituals are ways in which ____ is(are) most often transmitted to employees.

Dave, a graphic designer with Development Advertising, enjoys the flexibility of his management and its culture, which encourages risk taking, innovation, and creativity. Because it is a small company, Dave gets quick answers from his boss, which allows him and Development Advertising to quickly respond to changes in the marketplace. Development Advertising is an example of an adhocracy culture.

North Community College strives to portray its image to citizens of the community through advertising and the actions of its faculty and staff that "community is our middle name." This act of trying to depict this image is a symbol.