Exam 8: Organizational Culture, Structure, and Design: Building Blocks of the Organization

A clan culture is a type of dysfunctional organization that has little collaboration and cohesion among employees, thus worker job satisfaction and commitment are low.

During a meeting, Tammy, the branch manager, was pointing to the corporate organization chart on the wall. Tammy remarked that "These people provide advice, recommendations, and research for us, and they are indicated with a dotted line. Jim, our CEO, and the vice presidents of our organization are up here, indicated on the organization chart by a solid line vertical line." The employees indicated on the organization chart by a solid line are ____, and those indicated by a dotted line are ____.

Della, the new CEO of Sky Advertising, has been with the firm for over 25 years. She was picked by the board to turn the 85-year-old agency around and to do so, Della wants to bring back some old ideas that previously worked at Sky. She plans on having managers and veteran employees instruct each other about the organization's chosen values, beliefs, and expectations through holding some of the old rites and rituals, retelling stories about company legends, bringing back training and coaching, and once again having quarterly reward ceremonies. The things Della wants to do are an example of ____.

Philanthropists Bill and Melinda Gates recently spoke about their Global Development Division that works to help the world's poorest people lift themselves out of hunger and poverty. This is an example of a story, which is a narrative based on true events emphasizing a particular value.

Summarize the concepts of organization chart, line managers, and staff personnel. Explain the purpose of a solid versus a dotted line on an organization chart.

The activities and ceremonies, planned and unplanned, that celebrate important occasions and accomplishments in the organization's life are known as rites and rituals.

Beautiful Homes builds new homes with products from numerous companies, such as garages from Home Depot and specially designed kitchens from a company in North Carolina. Beautiful Homes is an example of a modular structure.

The clan culture has a(n) _____.

Fine Oil uses a structure that includes both functional divisions, such as marketing and HR, and a divisional chain of command, such as the chemical and petroleum products divisions. For example, Glen, a salesperson, reports to both the marketing manager and the petroleum products manager as he starts to develop the Shell Oil account. Fine Oil is an example of a matrix structure.

During weekly conference calls, Mary, a restaurant manager for a national chain of restaurants, and the other managers in her district explain to their district manager the reasons for different decisions and why certain costs and sales were higher or lower for the previous week. The explanation of their decisions and work results is known as __.

A market culture has a strong internal focus, and it concentrates on developing the business and marketing plans and helping employees market their product(s).

Summarize a divisional structure, including product divisions, customer divisions, geographic divisions, and matrix structures. Give an example of each, and draw an organization chart that depicts each.

When Greg and his wife Amy bought a local landscaping business, they wanted to make sure their values became embedded in the organization. Greg and Amy's company, like any organization, can accomplish this by having rites and rituals, watching how they react to each crisis, role modeling, training, and coaching.

HP founders David Packard and William Hewlett created a close-knit organizational culture that gave a lot of responsibility to employees and fostered innovation within the company, which were clearly stated values of the firm's founders. This is an example of _____.

Employees and customers are treated like a family at Bayou Seafood Café. Paul and Betsey, the owners, work to encourage unity to increase their employees' job satisfaction and commitment. At their café, Paul and Betsey have built a(n) ____.

Time Warner has different divisions for magazines, movies, recordings, cable television, and so on. The Warner Bros. part of the empire alone has divisions spanning movies and television, a broadcast network, retail stores, theaters, amusement parks, and music. Time Warner is an example of an organization with ____.

Rites and rituals are ____.

The tendency of the parts of an organization to disperse and fragment is known as differentiation.

Summarize organizational culture. Give an example of a company and describe its culture.

Voluntary collectives with the purpose of advancing their members' interests are known as ___.