Exam 3: Values, Attitudes, Emotions, and Culture: The Manager As a Person

Kristin is a real estate agent.She has an outgoing and friendly personality, and she has strong networking skills which helps her gain referred clients.Kristin builds a rapport with her clients and they are very satisfied because she is sensitive to their needs.This implies that Kristin is high on

According to McClelland, the need for ______ is the extent to which a person has a strong desire to control and to influence others.

Explain the ASA Model.How does it help explain the formation of organizational cultures?

What are the three major needs identified by McClelland? Describe the characteristics associated with each need.

Explain how founder's values and norms spread throughout the organization over time.Give an example of how a founder's personal values affect an organization's competitive advantage.

Define the concept of "emotional intelligence." How do managers benefit from a high level of emotional intelligence?

In a(n) _____ culture, managers are likely to establish clear reporting relationships with their employees and constantly monitor subordinates.

In a(n) _____ culture, managers are likely to lead by example, encouraging employees to take risks and experiment.

People who tend to be sociable, outgoing, and friendly are low in

_____ is the tendency to experience negative emotions and moods.

_____ helps managers maintain their enthusiasm and confidence and energize subordinates to help the organization attain its goals.

Distinguish between moods and emotions.How do moods and emotions affect the organization?

Emily is seldom in a bad mood and is always optimistic about herself and others.It can be said that Emily is low on

Discuss organizational commitment and its relationship with organizational culture.What are the factors that affect organizational commitment?

People who are high on extraversion are especially likely to experience

_____ are intense and relatively short-lived feelings.

Kenneth, the CEO of Dewberry Inc., is very particular about establishing and maintaining good interpersonal relations with his employees.He also has high standards for personal excellence and works hard to accomplish his goals.According to McClelland, this indicates that Kenneth has a

What does it mean to have a strong organizational culture, and why is it important to the organization?

Which of the following is true about people who are high on negative affectivity?

Which of the following is true about managers who are high on extraversion?