Exam 9: Communication in the Digital Age

Manash pays attention in his management class, where the professor has entertaining, interesting visual aids. At times, he makes good eye contact with the professor, and occasionally raises his hand to ask questions. On other days, he is quiet and his eyes are on his notebook. He is exhibiting the ________ style of listening.

Positive nonverbal actions include all but one of the following. Which one?

Nonverbal communication includes how you dress and how close you stand to other people.

Immediacy is communicated by gestures such as folding one's arms, crossing hands, and crossing one's legs.

Rebecca e-mailed a wedding invitation to her cousin Shawn. A few days later, she got a reply saying that he can't make it to the wedding because he will not be able to get any vacation. In the communication process, Shawn's reply is an example of __________.

Communication competence is:

As HR Director at a large manufacturing firm, it is Henry's responsibility to ensure that employees are properly compensated according to a biweekly time schedule. Many of Henry's employees chose to have their pay checks automatically deposited into their designated bank accounts. However, it is still necessary to inform these workers that their pay has been properly deposited. Which of the following communication media should Henry choose to convey this information?

Eileen is on a five-person team in her business strategy class. The team is responsible for participating in a 10-week simulation of a firm in the airline industry. Eileen contributes frequently in discussions in the twice-weekly team meetings. She is exhibiting the ______ style of listening.

Justin is deciding whether he should read his speech, deliver it from memory, or use bullet lists of important points using PowerPoint. What step of the TED protocol for effective presentations is he in?

One example of a crucial conversation is giving an unfavorable performance review to one of your subordinates.

Which of the following is not a factor in media richness?

The exchange of information between a sender and a receiver, and the inference of meaning between the individuals involved, is known as:

The factor of media richness that ranges from personal to impersonal is known as the channel.

It is the organization's responsibility to educate employees about the illegalities, such as use of proprietary information, trademarks, and copyrights, potentially involved in use of social media.

Discuss how a person should approach giving feedback to or coaching his or her manager.

Explain what media richness is, and discuss why this idea is important for managers. Give examples of at least three types of messages and the type(s) of media that would be appropriate for each.

Every management function and activity involves some form of direct or indirect communication.

The ______ is the person wanting to communicate information, and the _______ is the person, group, or organization for whom the message is intended.

Describe what a "social media strategy" is. In what ways can social media be useful for organizations?

When companies invite nonemployees to contribute to particular goals and manage the process via the Internet, this is known as: