Question 1

Which of the following is not an example of a crucial conversation?

Accepted Answer

A)  A negative performance review 
B)  Ending a relationship 
C)  Conveying routine feedback 
D)  Confronting a teammate who is frequently late to meetings 
E)  Critiquing a colleague's report 
A)  A negative performance review 
B)  Ending a relationship 
C)  Conveying routine feedback 
D)  Confronting a teammate who is frequently late to meetings 
E)  Critiquing a colleague's report

Question 2

Shawn is a member of the student ethics committee. In meetings, he sometimes appears to be paying attention, but at other times does not appear to be tracking the conversations. He rarely contributes to the discussions. He is exhibiting the __________ style of listening.

Accepted Answer

A)  Active 
B)  Involved 
C)  Passive 
D)  Detached 
E)  Motivated 
A)  Active 
B)  Involved 
C)  Passive 
D)  Detached 
E)  Motivated

Question 3

Women are expected to communicate less aggressively than men, but to interrupt others more.

Accepted Answer

A) True 
 B)False

Question 4

Communication by telephone is convenient, fast, and private, but lacks nonverbal information.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is a tip for more effective PowerPoint presentations?

Accepted Answer

A)  Include questions on slides 
B)  Utilize lots of images 
C)  Make sure you have plenty of special effects 
D)  Use multiple font styles, sizes, and colors 
E)  Put everything you have to say on a slide 
A)  Include questions on slides 
B)  Utilize lots of images 
C)  Make sure you have plenty of special effects 
D)  Use multiple font styles, sizes, and colors 
E)  Put everything you have to say on a slide

Question 6

Therese is making a presentation in one of her classes. Her PowerPoint slides contain several arithmetic errors that Kathy is finding distracting. This is an example of:

Accepted Answer

A)  Feedback error 
B)  Encoding error 
C)  Decoding error 
D)  Noise 
E)  Failure of cross-cultural communication 
A)  Feedback error 
B)  Encoding error 
C)  Decoding error 
D)  Noise 
E)  Failure of cross-cultural communication

Question 7

Discuss differences in communication between women and men.

Accepted Answer

Researchers do not completely agree on t

Question 8

Discuss the effects of use of social media on organizational performance or productivity.

Accepted Answer

A fundamental driving force behind techn

Question 9

The first step of the TED five-step protocol for effective presentations is to plan your delivery.

Accepted Answer

A) True 
 B)False

Question 10

In the involved listening style, listeners display attentiveness at times.

Accepted Answer

A) True 
 B)False

Question 11

Hearing is the process of actively decoding and interpreting verbal messages.

Accepted Answer

A) True 
 B)False

Question 12

Define active listening. Discuss how a person can become a more effective listener.

Accepted Answer

Listening involves much more than hearin

Question 13

Immediacy is a term used to represent openness, warmth, closeness, and availability for communication.

Accepted Answer

A) True 
 B)False

Question 14

What is a "crucial conversation"? What suggestions should a person follow in planning for a crucial conversation?

Accepted Answer

Crucial conversations are discussions be

Question 15

The perceptual model of communication depicts communication as a process in which:

Accepted Answer

A)  Communication is 100% accurate 
B)  Communication needs are minimized 
C)  Receivers create meaning in their own minds 
D)  There is no need to encode or decode messages 
E)  Feedback is not important 
A)  Communication is 100% accurate 
B)  Communication needs are minimized 
C)  Receivers create meaning in their own minds 
D)  There is no need to encode or decode messages 
E)  Feedback is not important

Question 16

When involved in a crucial conversation, a manager should avoid:

Accepted Answer

A)  Telling his or her own story 
B)  Talking tentatively 
C)  Asking for the other person's views 
D)  Starting with the most controversial elements 
E)  Apologizing 
A)  Telling his or her own story 
B)  Talking tentatively 
C)  Asking for the other person's views 
D)  Starting with the most controversial elements 
E)  Apologizing

Question 17

Face-to-face conversations are useful for communicating when having a formal record is important.

Accepted Answer

A) True 
 B)False

Question 18

Communication is a process in which receivers create meaning in their own minds.

Accepted Answer

A) True 
 B)False

Question 19

To manage e-mail effectively, an employee should:

Accepted Answer

A)  Assume your work e-mail is private 
B)  Use e-mail for volatile, complex issues 
C)  Use all capital letters to stress your points 
D)  Respond immediately to nasty e-mails 
E)  Use a spell-checker 
A)  Assume your work e-mail is private 
B)  Use e-mail for volatile, complex issues 
C)  Use all capital letters to stress your points 
D)  Respond immediately to nasty e-mails 
E)  Use a spell-checker

Question 20

Open body positions, such as leaning backward or gesturing with palms facing up, communicate:

Accepted Answer

A)  Defensiveness 
B)  Immediacy 
C)  Liking 
D)  Happiness 
E)  Boredom 
A)  Defensiveness 
B)  Immediacy 
C)  Liking 
D)  Happiness 
E)  Boredom

Which of the following is not an example of a crucial conversation?

Shawn is a member of the student ethics committee. In meetings, he sometimes appears to be paying attention, but at other times does not appear to be tracking the conversations. He rarely contributes to the discussions. He is exhibiting the __________ style of listening.

Women are expected to communicate less aggressively than men, but to interrupt others more.

Communication by telephone is convenient, fast, and private, but lacks nonverbal information.

Which of the following is a tip for more effective PowerPoint presentations?

Therese is making a presentation in one of her classes. Her PowerPoint slides contain several arithmetic errors that Kathy is finding distracting. This is an example of:

Discuss differences in communication between women and men.

Discuss the effects of use of social media on organizational performance or productivity.

The first step of the TED five-step protocol for effective presentations is to plan your delivery.

In the involved listening style, listeners display attentiveness at times.

Hearing is the process of actively decoding and interpreting verbal messages.

Define active listening. Discuss how a person can become a more effective listener.

Immediacy is a term used to represent openness, warmth, closeness, and availability for communication.

What is a "crucial conversation"? What suggestions should a person follow in planning for a crucial conversation?

The perceptual model of communication depicts communication as a process in which:

When involved in a crucial conversation, a manager should avoid:

Face-to-face conversations are useful for communicating when having a formal record is important.

Communication is a process in which receivers create meaning in their own minds.

To manage e-mail effectively, an employee should:

Open body positions, such as leaning backward or gesturing with palms facing up, communicate:

Making Ob Work for Me

Values and Attitudes

Individual Differences and Emotions

Social Perception and Managing Diversity

Foundations of Employee Motivation

Performance Management

Positive Organizational Behavior

Groups and Teams

Managing Conflict and Negotiation

Decision Making and Creativity

Power, Influence, and Politics

Leadership Effectiveness

Organizational Culture, Socialization, and Mentoring

Organizational Design, Effectiveness, and Innovation

Managing Change and Stress

Filters

Exam 9: Communication in the Digital Age

Which of the following is not an example of a crucial conversation?

Shawn is a member of the student ethics committee. In meetings, he sometimes appears to be paying attention, but at other times does not appear to be tracking the conversations. He rarely contributes to the discussions. He is exhibiting the __________ style of listening.

Women are expected to communicate less aggressively than men, but to interrupt others more.

Communication by telephone is convenient, fast, and private, but lacks nonverbal information.

Which of the following is a tip for more effective PowerPoint presentations?

Therese is making a presentation in one of her classes. Her PowerPoint slides contain several arithmetic errors that Kathy is finding distracting. This is an example of:

Discuss differences in communication between women and men.

Discuss the effects of use of social media on organizational performance or productivity.

The first step of the TED five-step protocol for effective presentations is to plan your delivery.

In the involved listening style, listeners display attentiveness at times.

Hearing is the process of actively decoding and interpreting verbal messages.

Define active listening. Discuss how a person can become a more effective listener.

Immediacy is a term used to represent openness, warmth, closeness, and availability for communication.

What is a "crucial conversation"? What suggestions should a person follow in planning for a crucial conversation?

The perceptual model of communication depicts communication as a process in which:

When involved in a crucial conversation, a manager should avoid:

Face-to-face conversations are useful for communicating when having a formal record is important.

Communication is a process in which receivers create meaning in their own minds.

To manage e-mail effectively, an employee should:

Open body positions, such as leaning backward or gesturing with palms facing up, communicate:

Making Ob Work for Me

Values and Attitudes

Individual Differences and Emotions

Social Perception and Managing Diversity

Foundations of Employee Motivation

Performance Management

Positive Organizational Behavior

Groups and Teams

Managing Conflict and Negotiation

Decision Making and Creativity

Power, Influence, and Politics

Leadership Effectiveness

Organizational Culture, Socialization, and Mentoring

Organizational Design, Effectiveness, and Innovation

Managing Change and Stress

Filters