Question 1

The process of translating thoughts into a code or language that can be understood by others is known as:

Accepted Answer

A)  Choosing a medium 
B)  Analyzing media richness 
C)  Decoding 
D)  Encoding 
E)  Giving feedback 
A)  Choosing a medium 
B)  Analyzing media richness 
C)  Decoding 
D)  Encoding 
E)  Giving feedback

Question 2

The age group that is most likely to utilize social media is:

Accepted Answer

A)  13-18 
B)  19-29 
C)  30-49 
D)  50-64 
E)  65+ 
A)  13-18 
B)  19-29 
C)  30-49 
D)  50-64 
E)  65+

Question 3

___________ involves the capacity of a given communication medium to convey information and promote understanding.

Accepted Answer

A)  Media richness 
B)  Media noise 
C)  Media expense 
D)  Media exposure 
E)  Media competence 
A)  Media richness 
B)  Media noise 
C)  Media expense 
D)  Media exposure 
E)  Media competence

Question 4

Cross-cultural differences and nonverbal communication both can be sources of noise between senders and receivers.

Accepted Answer

A) True 
 B)False

Question 5

To be an effective listener, a person should try not to show nonverbal cues.

Accepted Answer

A) True 
 B)False

Question 6

Experts estimate that about ________ of every conversation is interpreted through nonverbal communication.

Accepted Answer

A)  10% 
B)  20% 
C)  30% 
D)  50% 
E)  65% to 95% 
A)  10% 
B)  20% 
C)  30% 
D)  50% 
E)  65% to 95%

Question 7

Roberto is meeting with Professor Plum in his office during advising hours. As Roberto is describing the problems he is having in his accounting course, Professor Plum is checking his e-mail. Professor Plum is exhibiting the ________ style of listening.

Accepted Answer

A)  Active 
B)  Involved 
C)  Passive 
D)  Detached 
E)  Motivated 
A)  Active 
B)  Involved 
C)  Passive 
D)  Detached 
E)  Motivated

Question 8

Evaluate the pros and cons of an employer blocking certain social media sites for its workforce.

Accepted Answer

Related to productivity, it is True that

Question 9

If a person wants to be an effective listener, he or she should:

Accepted Answer

A)  Keep thinking about what he or she was thinking about before the meeting 
B)  Try to talk about 50 percent of the time 
C)  Be silent 
D)  Be careful not to send nonverbal cues 
E)  Actively try to help the sender convey his or her message 
A)  Keep thinking about what he or she was thinking about before the meeting 
B)  Try to talk about 50 percent of the time 
C)  Be silent 
D)  Be careful not to send nonverbal cues 
E)  Actively try to help the sender convey his or her message

Question 10

Considerations about how you move and about your eye contact with your audience are part of the __________ step of the TED protocol for effective presentations.

Accepted Answer

A)  Frame your story 
B)  Plan your delivery 
C)  Plan your multimedia 
D)  Develop your stage presence 
E)  Put it together 
A)  Frame your story 
B)  Plan your delivery 
C)  Plan your multimedia 
D)  Develop your stage presence 
E)  Put it together

Question 11

The richest form of communication is:

Accepted Answer

A)  E-mail 
B)  Twitter 
C)  Phone conversations 
D)  Face-to-face exchanges 
E)  Newsletters 
A)  E-mail 
B)  Twitter 
C)  Phone conversations 
D)  Face-to-face exchanges 
E)  Newsletters

Question 12

Malcolm's boss just came into his office, obviously upset, and said, "I'm tired of your being late all the time on these projects. You need to clean up your act!" Malcolm is likeliest to respond by:

Accepted Answer

A)  Becoming an active listener 
B)  Becoming defensive 
C)  Correcting his problems immediately 
D)  Increasing the effort he puts into his work 
E)  Experiencing increased job satisfaction 
A)  Becoming an active listener 
B)  Becoming defensive 
C)  Correcting his problems immediately 
D)  Increasing the effort he puts into his work 
E)  Experiencing increased job satisfaction

Question 13

The acronym that helps to remember the factors in addressing difficult conversations is COBRA.

Accepted Answer

A) True 
 B)False

Question 14

Harry is thinking about meeting Connie. He writes a text message to Connie, inviting her for a drink at the local bar. This is an example of __________.

Accepted Answer

A)  Decoding 
B)  Feedback 
C)  Noise 
D)  Encoding 
E)  Miscommunication 
A)  Decoding 
B)  Feedback 
C)  Noise 
D)  Encoding 
E)  Miscommunication

Question 15

All communication involves a sender, message, and receiver.

Accepted Answer

A) True 
 B)False

Question 16

Researchers estimate that typical listeners only retain 20 to 50 percent of what they hear.

Accepted Answer

A) True 
 B)False

Question 17

Telephone conversations and videoconferencing are not as informative as face-to-face exchanges.

Accepted Answer

A) True 
 B)False

Question 18

__________ occurs when receivers receive a message.

Accepted Answer

A)  Feedback 
B)  Encoding 
C)  Decoding 
D)  Understanding 
E)  Noise 
A)  Feedback 
B)  Encoding 
C)  Decoding 
D)  Understanding 
E)  Noise

Question 19

Thinking about what your audience already knows about your subject is part of the _________ step of the TED protocol for effective presentations.

Accepted Answer

A)  Frame your story 
B)  Plan your delivery 
C)  Plan your multimedia 
D)  Develop your stage presence 
E)  Put it together 
A)  Frame your story 
B)  Plan your delivery 
C)  Plan your multimedia 
D)  Develop your stage presence 
E)  Put it together

Question 20

What is nonverbal communication? Why is this important in understanding effective communication?

Accepted Answer

Nonverbal communication is any message s

The process of translating thoughts into a code or language that can be understood by others is known as:

The age group that is most likely to utilize social media is:

___________ involves the capacity of a given communication medium to convey information and promote understanding.

Cross-cultural differences and nonverbal communication both can be sources of noise between senders and receivers.

To be an effective listener, a person should try not to show nonverbal cues.

Experts estimate that about ________ of every conversation is interpreted through nonverbal communication.

Roberto is meeting with Professor Plum in his office during advising hours. As Roberto is describing the problems he is having in his accounting course, Professor Plum is checking his e-mail. Professor Plum is exhibiting the ________ style of listening.

Evaluate the pros and cons of an employer blocking certain social media sites for its workforce.

If a person wants to be an effective listener, he or she should:

Considerations about how you move and about your eye contact with your audience are part of the __________ step of the TED protocol for effective presentations.

The richest form of communication is:

Malcolm's boss just came into his office, obviously upset, and said, "I'm tired of your being late all the time on these projects. You need to clean up your act!" Malcolm is likeliest to respond by:

The acronym that helps to remember the factors in addressing difficult conversations is COBRA.

Harry is thinking about meeting Connie. He writes a text message to Connie, inviting her for a drink at the local bar. This is an example of __________.

All communication involves a sender, message, and receiver.

Researchers estimate that typical listeners only retain 20 to 50 percent of what they hear.

Telephone conversations and videoconferencing are not as informative as face-to-face exchanges.

__________ occurs when receivers receive a message.

Thinking about what your audience already knows about your subject is part of the _________ step of the TED protocol for effective presentations.

What is nonverbal communication? Why is this important in understanding effective communication?

Making Ob Work for Me

Values and Attitudes

Individual Differences and Emotions

Social Perception and Managing Diversity

Foundations of Employee Motivation

Performance Management

Positive Organizational Behavior

Groups and Teams

Managing Conflict and Negotiation

Decision Making and Creativity

Power, Influence, and Politics

Leadership Effectiveness

Organizational Culture, Socialization, and Mentoring

Organizational Design, Effectiveness, and Innovation

Managing Change and Stress

Filters

Exam 9: Communication in the Digital Age

The process of translating thoughts into a code or language that can be understood by others is known as:

The age group that is most likely to utilize social media is:

___________ involves the capacity of a given communication medium to convey information and promote understanding.

Cross-cultural differences and nonverbal communication both can be sources of noise between senders and receivers.

To be an effective listener, a person should try not to show nonverbal cues.

Experts estimate that about ________ of every conversation is interpreted through nonverbal communication.

Roberto is meeting with Professor Plum in his office during advising hours. As Roberto is describing the problems he is having in his accounting course, Professor Plum is checking his e-mail. Professor Plum is exhibiting the ________ style of listening.

Evaluate the pros and cons of an employer blocking certain social media sites for its workforce.

If a person wants to be an effective listener, he or she should:

Considerations about how you move and about your eye contact with your audience are part of the __________ step of the TED protocol for effective presentations.

The richest form of communication is:

Malcolm's boss just came into his office, obviously upset, and said, "I'm tired of your being late all the time on these projects. You need to clean up your act!" Malcolm is likeliest to respond by:

The acronym that helps to remember the factors in addressing difficult conversations is COBRA.

Harry is thinking about meeting Connie. He writes a text message to Connie, inviting her for a drink at the local bar. This is an example of __________.

All communication involves a sender, message, and receiver.

Researchers estimate that typical listeners only retain 20 to 50 percent of what they hear.

Telephone conversations and videoconferencing are not as informative as face-to-face exchanges.

__________ occurs when receivers receive a message.

Thinking about what your audience already knows about your subject is part of the _________ step of the TED protocol for effective presentations.

What is nonverbal communication? Why is this important in understanding effective communication?

Making Ob Work for Me

Values and Attitudes

Individual Differences and Emotions

Social Perception and Managing Diversity

Foundations of Employee Motivation

Performance Management

Positive Organizational Behavior

Groups and Teams

Managing Conflict and Negotiation

Decision Making and Creativity

Power, Influence, and Politics

Leadership Effectiveness

Organizational Culture, Socialization, and Mentoring

Organizational Design, Effectiveness, and Innovation

Managing Change and Stress

Filters