Question 1

What is a "social media policy"? What purpose does it serve? Identify the elements it should contain, briefly explaining each.

Accepted Answer

A social media policy describes the who,

Question 2

Communication competence is a performance-based index of an individual's abilities to effectively use communication behaviors in a given context.

Accepted Answer

A) True 
 B)False

Question 3

Discuss how a person applying for a job should manage the communication process during a job interview.

Accepted Answer

A job seeker should:
• Direct the conver

Question 4

The four factors of media richness include feedback, channel, type, and language source.

Accepted Answer

A) True 
 B)False

Question 5

___________ is any message sent or received independent of the written or spoken word.

Accepted Answer

A)  Feedback 
B)  Noise 
C)  Nonverbal communication 
D)  Coaching 
E)  Reinforcement 
A)  Feedback 
B)  Noise 
C)  Nonverbal communication 
D)  Coaching 
E)  Reinforcement

Question 6

Of the following, the least rich form of communication is:

Accepted Answer

A)  Newsletter 
B)  E-mail 
C)  Phone calling 
D)  Videoconferencing 
E)  Handwritten note 
A)  Newsletter 
B)  E-mail 
C)  Phone calling 
D)  Videoconferencing 
E)  Handwritten note

Question 7

Folding arms, crossing hands, and crossing legs communicate:

Accepted Answer

A)  Defensiveness 
B)  Immediacy 
C)  Liking 
D)  Happiness 
E)  Boredom 
A)  Defensiveness 
B)  Immediacy 
C)  Liking 
D)  Happiness 
E)  Boredom

Question 8

What is defensiveness in communication? Why is this concept important for managers to understand? Give three antecedents of defensiveness and three antecedents of nondefensiveness.

Accepted Answer

Defensiveness occurs when people perceiv

Question 9

Linguistic intelligence refers to a person's characteristic speaking pattern.

Accepted Answer

A) True 
 B)False

Question 10

Some organizations block employees' access to social media sites. Which is the most frequently blocked?

Accepted Answer

A)  Webmail (e.g., Gmail, Yahoo) 
B)  Twitter 
C)  YouTube 
D)  Facebook 
E)  LinkedIn 
A)  Webmail (e.g., Gmail, Yahoo) 
B)  Twitter 
C)  YouTube 
D)  Facebook 
E)  LinkedIn

Question 11

Describe the TED five-step protocol for effective presentations.

Accepted Answer

The people that organize the TED (Techno

Question 12

Which of the following is not a step of the TED protocol for effective presentations?

Accepted Answer

A)  Frame your story 
B)  Plan your delivery 
C)  Plan your multimedia 
D)  Develop your stage presence 
E)  Control your stress 
A)  Frame your story 
B)  Plan your delivery 
C)  Plan your multimedia 
D)  Develop your stage presence 
E)  Control your stress

Question 13

The age group that is least likely to utilize social media is:

Accepted Answer

A)  13-18 
B)  19-29 
C)  30-49 
D)  50-64 
E)  65+ 
A)  13-18 
B)  19-29 
C)  30-49 
D)  50-64 
E)  65+

Question 14

The first step in the TED five-step protocol for effective presentations is:

Accepted Answer

A)  Frame your story 
B)  Plan your delivery 
C)  Select your medium 
D)  Develop your stage presence 
E)  Control your stress 
A)  Frame your story 
B)  Plan your delivery 
C)  Select your medium 
D)  Develop your stage presence 
E)  Control your stress

Question 15

Which of the following is not one of the suggestions coming out of the TED protocol?

Accepted Answer

A)  You should never read your presentation 
B)  The most important element of stage presence is eye contact 
C)  Use the latest technology available to appear to be up to date 
D)  Prepare far enough in advance 
E)  Conduct a practice session 
A)  You should never read your presentation 
B)  The most important element of stage presence is eye contact 
C)  Use the latest technology available to appear to be up to date 
D)  Prepare far enough in advance 
E)  Conduct a practice session

Question 16

Which of the following is not a suggestion as to improving communications between generations?

Accepted Answer

A)  Match degree of formality with the culture 
B)  Use a variety of communication tools 
C)  Avoid stereotypes 
D)  Be aware of different values and motives 
E)  Embrace the most current technology 
A)  Match degree of formality with the culture 
B)  Use a variety of communication tools 
C)  Avoid stereotypes 
D)  Be aware of different values and motives 
E)  Embrace the most current technology

Question 17

Draw the model of the communication process in action, including all steps of the process. Briefly explain each step. Develop an example from your own life to illustrate each step.

Accepted Answer

Students should draw the model in Figure

Question 18

Jonathan is concerned about an important presentation that he will be making next week. He asks Roger to listen to it and give him feedback. He is in the ___________ step of the TED protocol for effective presentations.

Accepted Answer

A)  Frame your story 
B)  Plan your delivery 
C)  Plan your multimedia 
D)  Develop your stage presence 
E)  Put it together 
A)  Frame your story 
B)  Plan your delivery 
C)  Plan your multimedia 
D)  Develop your stage presence 
E)  Put it together

Question 19

Dana is trying to talk to a client from Russia, but his Russian accent is so thick that she can hardly understand what he is saying. In this situation, Dana's communication with her client is hampered due to __________.

Accepted Answer

A)  The use of jargon 
B)  A semantic barrier 
C)  Noise 
D)  Genderflex 
E)  Low media richness 
A)  The use of jargon 
B)  A semantic barrier 
C)  Noise 
D)  Genderflex 
E)  Low media richness

Question 20

Listening effectiveness is positively associated with customer satisfaction but negatively related to employee job satisfaction.

Accepted Answer

A) True 
 B)False

What is a "social media policy"? What purpose does it serve? Identify the elements it should contain, briefly explaining each.

Communication competence is a performance-based index of an individual's abilities to effectively use communication behaviors in a given context.

Discuss how a person applying for a job should manage the communication process during a job interview.

The four factors of media richness include feedback, channel, type, and language source.

___________ is any message sent or received independent of the written or spoken word.

Of the following, the least rich form of communication is:

Folding arms, crossing hands, and crossing legs communicate:

What is defensiveness in communication? Why is this concept important for managers to understand? Give three antecedents of defensiveness and three antecedents of nondefensiveness.

Linguistic intelligence refers to a person's characteristic speaking pattern.

Some organizations block employees' access to social media sites. Which is the most frequently blocked?

Describe the TED five-step protocol for effective presentations.

Which of the following is not a step of the TED protocol for effective presentations?

The age group that is least likely to utilize social media is:

The first step in the TED five-step protocol for effective presentations is:

Which of the following is not one of the suggestions coming out of the TED protocol?

Which of the following is not a suggestion as to improving communications between generations?

Draw the model of the communication process in action, including all steps of the process. Briefly explain each step. Develop an example from your own life to illustrate each step.

Jonathan is concerned about an important presentation that he will be making next week. He asks Roger to listen to it and give him feedback. He is in the ___________ step of the TED protocol for effective presentations.

Dana is trying to talk to a client from Russia, but his Russian accent is so thick that she can hardly understand what he is saying. In this situation, Dana's communication with her client is hampered due to __________.

Listening effectiveness is positively associated with customer satisfaction but negatively related to employee job satisfaction.

Making Ob Work for Me

Values and Attitudes

Individual Differences and Emotions

Social Perception and Managing Diversity

Foundations of Employee Motivation

Performance Management

Positive Organizational Behavior

Groups and Teams

Managing Conflict and Negotiation

Decision Making and Creativity

Power, Influence, and Politics

Leadership Effectiveness

Organizational Culture, Socialization, and Mentoring

Organizational Design, Effectiveness, and Innovation

Managing Change and Stress

Filters

Exam 9: Communication in the Digital Age

What is a "social media policy"? What purpose does it serve? Identify the elements it should contain, briefly explaining each.

Communication competence is a performance-based index of an individual's abilities to effectively use communication behaviors in a given context.

Discuss how a person applying for a job should manage the communication process during a job interview.

The four factors of media richness include feedback, channel, type, and language source.

___________ is any message sent or received independent of the written or spoken word.

Of the following, the least rich form of communication is:

Folding arms, crossing hands, and crossing legs communicate:

What is defensiveness in communication? Why is this concept important for managers to understand? Give three antecedents of defensiveness and three antecedents of nondefensiveness.

Linguistic intelligence refers to a person's characteristic speaking pattern.

Some organizations block employees' access to social media sites. Which is the most frequently blocked?

Describe the TED five-step protocol for effective presentations.

Which of the following is not a step of the TED protocol for effective presentations?

The age group that is least likely to utilize social media is:

The first step in the TED five-step protocol for effective presentations is:

Which of the following is not one of the suggestions coming out of the TED protocol?

Which of the following is not a suggestion as to improving communications between generations?

Draw the model of the communication process in action, including all steps of the process. Briefly explain each step. Develop an example from your own life to illustrate each step.

Jonathan is concerned about an important presentation that he will be making next week. He asks Roger to listen to it and give him feedback. He is in the ___________ step of the TED protocol for effective presentations.

Dana is trying to talk to a client from Russia, but his Russian accent is so thick that she can hardly understand what he is saying. In this situation, Dana's communication with her client is hampered due to __________.

Listening effectiveness is positively associated with customer satisfaction but negatively related to employee job satisfaction.

Making Ob Work for Me

Values and Attitudes

Individual Differences and Emotions

Social Perception and Managing Diversity

Foundations of Employee Motivation

Performance Management

Positive Organizational Behavior

Groups and Teams

Managing Conflict and Negotiation

Decision Making and Creativity

Power, Influence, and Politics

Leadership Effectiveness

Organizational Culture, Socialization, and Mentoring

Organizational Design, Effectiveness, and Innovation

Managing Change and Stress

Filters