Question 1

A person can build his/her social capital by:

Accepted Answer

A)  Being trained in new skills 
B)  Getting a mentor 
C)  Shadowing a higher-level manager 
D)  Learning a new language 
E)  Identifying new career opportunities outside the organization 
A)  Being trained in new skills 
B)  Getting a mentor 
C)  Shadowing a higher-level manager 
D)  Learning a new language 
E)  Identifying new career opportunities outside the organization

Question 2

OB looks at the world at three levels: individual, group, and organizational.

Accepted Answer

A) True 
 B)False

Question 3

Alexa quit her job because she felt it was boring. This would be diagnosed as a(n) ______ level problem.

Accepted Answer

A)  Individual 
B)  Group 
C)  Organizational 
D)  Interactional 
E)  Environmental 
A)  Individual 
B)  Group 
C)  Organizational 
D)  Interactional 
E)  Environmental

Question 4

Harriet saw Josephine cheating on a test in their OB class. However, she did not report this because Josephine is on her team in the class and she feared that Josephine might be kicked out of the class and that this would hurt her team's chances of doing well on their project. Harriet is experiencing:

Accepted Answer

A)  Ill-conceived goals 
B)  Motivated blindness 
C)  Indirect blindness 
D)  The slippery slope 
E)  Overvaluing outcomes 
A)  Ill-conceived goals 
B)  Motivated blindness 
C)  Indirect blindness 
D)  The slippery slope 
E)  Overvaluing outcomes

Question 5

Unethical behavior erodes trust, but has no effect on cooperation in organizations.

Accepted Answer

A) True 
 B)False

Question 6

Environments are dynamic-they change-but people are static.

Accepted Answer

A) True 
 B)False

Question 7

OB concepts and theories can be classified into three broad categories: person factors, group characteristics, and environmental characteristics.

Accepted Answer

A) True 
 B)False

Question 8

What is self-awareness? Why is self-awareness important for managers? How can one develop self-awareness?

Accepted Answer

To have a successful career, you need to

Question 9

Define human capital and social capital, and give examples of each. Explain at least three ways that each can be developed.

Accepted Answer

Human capital is the productive potentia

Question 10

Pascal is a customer service representative who handles phone inquiries. He has a goal of handling 12 calls per hour. When he gets a customer with a complex situation, he tends to become short with that person to keep the call short. This is an example of:

Accepted Answer

A)  Ill-conceived goals 
B)  Motivated blindness 
C)  Indirect blindness 
D)  The slippery slope 
E)  Overvaluing outcomes 
A)  Ill-conceived goals 
B)  Motivated blindness 
C)  Indirect blindness 
D)  The slippery slope 
E)  Overvaluing outcomes

Question 11

Social capital is:

Accepted Answer

A)  The productive potential of an individual's knowledge, skills and experiences 
B)  Concerned with a person's reputation 
C)  The productive potential resulting from social responsibility 
D)  Composed of education and experience 
E)  The productive potential resulting from relationships, goodwill, trust, and cooperative effort 
A)  The productive potential of an individual's knowledge, skills and experiences 
B)  Concerned with a person's reputation 
C)  The productive potential resulting from social responsibility 
D)  Composed of education and experience 
E)  The productive potential resulting from relationships, goodwill, trust, and cooperative effort

Question 12

What are the causes of unethical behavior at work? How can managers remedy each of these?

Accepted Answer

Table 1.4. identifies the causes of unet

Question 13

Unethical behavior is always caused by people who are evil.

Accepted Answer

A) True 
 B)False

Question 14

Ethics is concerned with right versus wrong, good versus bad, and the many shades of gray in between.

Accepted Answer

A) True 
 B)False

Question 15

Research has shown that when newly hired workers develop social capital with their team members, they tended to be more satisfied with their jobs but were slower to learn their responsibilities.

Accepted Answer

A) True 
 B)False

Question 16

The interdisciplinary field dedicated to understanding and managing people at work is called:

Accepted Answer

A)  Management theory 
B)  Management dynamics 
C)  Organizational behavior 
D)  Organizational dynamics 
E)  Organizational theory 
A)  Management theory 
B)  Management dynamics 
C)  Organizational behavior 
D)  Organizational dynamics 
E)  Organizational theory

Question 17

Hard skills include our expertise in human interactions.

Accepted Answer

A) True 
 B)False

Question 18

It is likely that you will experience 10 or fewer jobs in your career.

Accepted Answer

A) True 
 B)False

Question 19

Social capital includes an employee's confidence and self-esteem.

Accepted Answer

A) True 
 B)False

Question 20

In the Integrative Framework, which of the following is an outcome?

Accepted Answer

A)  Environmental characteristics 
B)  Personal factors 
C)  Organizational processes 
D)  Organizational turnover 
E)  Awarding bonuses for good performance 
A)  Environmental characteristics 
B)  Personal factors 
C)  Organizational processes 
D)  Organizational turnover 
E)  Awarding bonuses for good performance

A person can build his/her social capital by:

OB looks at the world at three levels: individual, group, and organizational.

Alexa quit her job because she felt it was boring. This would be diagnosed as a(n) ______ level problem.

Unethical behavior erodes trust, but has no effect on cooperation in organizations.

Environments are dynamic-they change-but people are static.

OB concepts and theories can be classified into three broad categories: person factors, group characteristics, and environmental characteristics.

What is self-awareness? Why is self-awareness important for managers? How can one develop self-awareness?

Define human capital and social capital, and give examples of each. Explain at least three ways that each can be developed.

Pascal is a customer service representative who handles phone inquiries. He has a goal of handling 12 calls per hour. When he gets a customer with a complex situation, he tends to become short with that person to keep the call short. This is an example of:

Social capital is:

What are the causes of unethical behavior at work? How can managers remedy each of these?

Unethical behavior is always caused by people who are evil.

Ethics is concerned with right versus wrong, good versus bad, and the many shades of gray in between.

Research has shown that when newly hired workers develop social capital with their team members, they tended to be more satisfied with their jobs but were slower to learn their responsibilities.

The interdisciplinary field dedicated to understanding and managing people at work is called:

Hard skills include our expertise in human interactions.

It is likely that you will experience 10 or fewer jobs in your career.

Social capital includes an employee's confidence and self-esteem.

In the Integrative Framework, which of the following is an outcome?

Values and Attitudes

Individual Differences and Emotions

Social Perception and Managing Diversity

Foundations of Employee Motivation

Performance Management

Positive Organizational Behavior

Groups and Teams

Communication in the Digital Age

Managing Conflict and Negotiation

Decision Making and Creativity

Power, Influence, and Politics

Leadership Effectiveness

Organizational Culture, Socialization, and Mentoring

Organizational Design, Effectiveness, and Innovation

Managing Change and Stress

Filters

Exam 1: Making Ob Work for Me

A person can build his/her social capital by:

OB looks at the world at three levels: individual, group, and organizational.

Alexa quit her job because she felt it was boring. This would be diagnosed as a(n) ______ level problem.

Unethical behavior erodes trust, but has no effect on cooperation in organizations.

Environments are dynamic-they change-but people are static.

OB concepts and theories can be classified into three broad categories: person factors, group characteristics, and environmental characteristics.

What is self-awareness? Why is self-awareness important for managers? How can one develop self-awareness?

Define human capital and social capital, and give examples of each. Explain at least three ways that each can be developed.

Pascal is a customer service representative who handles phone inquiries. He has a goal of handling 12 calls per hour. When he gets a customer with a complex situation, he tends to become short with that person to keep the call short. This is an example of:

Social capital is:

What are the causes of unethical behavior at work? How can managers remedy each of these?

Unethical behavior is always caused by people who are evil.

Ethics is concerned with right versus wrong, good versus bad, and the many shades of gray in between.

Research has shown that when newly hired workers develop social capital with their team members, they tended to be more satisfied with their jobs but were slower to learn their responsibilities.

The interdisciplinary field dedicated to understanding and managing people at work is called:

Hard skills include our expertise in human interactions.

It is likely that you will experience 10 or fewer jobs in your career.

Social capital includes an employee's confidence and self-esteem.

In the Integrative Framework, which of the following is an outcome?

Values and Attitudes

Individual Differences and Emotions

Social Perception and Managing Diversity

Foundations of Employee Motivation

Performance Management

Positive Organizational Behavior

Groups and Teams

Communication in the Digital Age

Managing Conflict and Negotiation

Decision Making and Creativity

Power, Influence, and Politics

Leadership Effectiveness

Organizational Culture, Socialization, and Mentoring

Organizational Design, Effectiveness, and Innovation

Managing Change and Stress

Filters