Question 1

A fixed-position layout is most likely to be used in production of ________.

Accepted Answer

A)  aircraft carriers 
B)  custom furniture 
C)  beer bottling 
D)  clothing 
A)  aircraft carriers 
B)  custom furniture 
C)  beer bottling 
D)  clothing

Question 2

Creek Redwood, a furniture maker, shrank its ordering and delivery team by taking most of its operations online and increased its fleet of trucks to decrease delivery time. These actions can be described as ______.

Accepted Answer

A)  a JIT system 
B)  process reengineering 
C)  flexible manufacturing 
D)  total factor productivity 
A)  a JIT system 
B)  process reengineering 
C)  flexible manufacturing 
D)  total factor productivity

Question 3

Jet Perks is an organization that has chosen to use a JIT system. Their productivity will improve because the company can now ________.

Accepted Answer

A)  give quick feedback to suppliers of defective goods 
B)  respond quickly to increased customer demand 
C)  have a buffer stock of inventory available 
D)  store more raw material in less space 
A)  give quick feedback to suppliers of defective goods 
B)  respond quickly to increased customer demand 
C)  have a buffer stock of inventory available 
D)  store more raw material in less space

Question 4

In a fixed-position production layout, ________.

Accepted Answer

A)  different teams assemble different component parts 
B)  the product is moved from one workstation to the next 
C)  component parts are made in the assembling area 
D)  products that are heavy are more difficult to make 
A)  different teams assemble different component parts 
B)  the product is moved from one workstation to the next 
C)  component parts are made in the assembling area 
D)  products that are heavy are more difficult to make

Question 5

A maker of bottle caps gets orders from customers with different size, material, and thickness requirements, forcing the workers to frequently change the equipment. Flexible manufacturing will be ideal in this case because ________.

Accepted Answer

A)  large numbers of the same type may be produced 
B)  cheaper raw material may now be used 
C)  the time required to set up equipment is reduced 
D)  customers will now agree to use caps of the same size 
A)  large numbers of the same type may be produced 
B)  cheaper raw material may now be used 
C)  the time required to set up equipment is reduced 
D)  customers will now agree to use caps of the same size

Question 6

Management experts recommend that an organization define its business in terms of the products it is producing, and not in terms of the customer needs that it is attempting to satisfy.

Accepted Answer

A) True 
 B)False

Question 7

Attributes of an organization's outputs-their quality, cost, and features-are determined by the organization's production system.

Accepted Answer

A) True 
 B)False

Question 8

A fixed-position production layout would be particularly recommended if ________.

Accepted Answer

A)  there are no self-managed teams 
B)  the product is easily moved on a conveyor belt 
C)  you are making jet airlines or gas turbines 
D)  products have simple, lightweight parts 
A)  there are no self-managed teams 
B)  the product is easily moved on a conveyor belt 
C)  you are making jet airlines or gas turbines 
D)  products have simple, lightweight parts

Question 9

The efficiency of an organization with reference to the contribution of an individual input is known as the ________.

Accepted Answer

A)  total factor productivity 
B)  cumulative productivity 
C)  partial productivity 
D)  unit productivity 
A)  total factor productivity 
B)  cumulative productivity 
C)  partial productivity 
D)  unit productivity

Question 10

The stock of materials, inputs, and parts an organization has on hand at a particular time is called its ________.

Accepted Answer

A)  fixed assets 
B)  intangible assets 
C)  inventory 
D)  surplus 
A)  fixed assets 
B)  intangible assets 
C)  inventory 
D)  surplus

Question 11

Discuss customer relationship management (CRM) and its three interconnected components with an example.

Accepted Answer

Customer relationship management (CRM) i

Question 12

Describe what is meant by flexible manufacturing systems. Discuss how flexible manufacturing systems can improve an organization's responsiveness to customers.

Accepted Answer

Flexible manufacturing systems aim to re

Question 13

A problem associated with total factor productivity is that ________.

Accepted Answer

A)  some inputs cannot be factored in 
B)  the calculation is too cumbersome 
C)  it focuses on specific inputs 
D)  each input is measured in different units 
A)  some inputs cannot be factored in 
B)  the calculation is too cumbersome 
C)  it focuses on specific inputs 
D)  each input is measured in different units

Question 14

Describe a just-in-time (JIT) inventory system.

Accepted Answer

Inventory is the stock of raw materials,

Question 15

Parts arrive at the stage of the production process just when they are needed with a ________ inventory system.

Accepted Answer

A)  raw materials 
B)  work-in-process 
C)  finished goods 
D)  JIT 
A)  raw materials 
B)  work-in-process 
C)  finished goods 
D)  JIT

Question 16

What is process reengineering?

Accepted Answer

Process reengineering is the fundamental

Question 17

The outputs of an organization divided by all of its inputs is called its ________.

Accepted Answer

A)  total factor productivity 
B)  total labor productivity 
C)  partial productivity 
D)  total capital productivity 
A)  total factor productivity 
B)  total labor productivity 
C)  partial productivity 
D)  total capital productivity

Question 18

A system that an organization uses to obtain inputs, convert them into outputs, and then dispose of these outputs is known as a ________.

Accepted Answer

A)  production system 
B)  quality control management system 
C)  reengineering system 
D)  line management system 
A)  production system 
B)  quality control management system 
C)  reengineering system 
D)  line management system

Question 19

Profit-seeking organizations have customers, but not-for-profit organizations do not have customers.

Accepted Answer

A) True 
 B)False

Question 20

CRM systems have two interconnected components: sales and selling, and after-sales service and support.

Accepted Answer

A) True 
 B)False

A fixed-position layout is most likely to be used in production of ________.

Creek Redwood, a furniture maker, shrank its ordering and delivery team by taking most of its operations online and increased its fleet of trucks to decrease delivery time. These actions can be described as ______.

Jet Perks is an organization that has chosen to use a JIT system. Their productivity will improve because the company can now ________.

In a fixed-position production layout, ________.

A maker of bottle caps gets orders from customers with different size, material, and thickness requirements, forcing the workers to frequently change the equipment. Flexible manufacturing will be ideal in this case because ________.

Management experts recommend that an organization define its business in terms of the products it is producing, and not in terms of the customer needs that it is attempting to satisfy.

Attributes of an organization's outputs-their quality, cost, and features-are determined by the organization's production system.

A fixed-position production layout would be particularly recommended if ________.

The efficiency of an organization with reference to the contribution of an individual input is known as the ________.

The stock of materials, inputs, and parts an organization has on hand at a particular time is called its ________.

Discuss customer relationship management (CRM) and its three interconnected components with an example.

Describe what is meant by flexible manufacturing systems. Discuss how flexible manufacturing systems can improve an organization's responsiveness to customers.

A problem associated with total factor productivity is that ________.

Describe a just-in-time (JIT) inventory system.

Parts arrive at the stage of the production process just when they are needed with a ________ inventory system.

What is process reengineering?

The outputs of an organization divided by all of its inputs is called its ________.

A system that an organization uses to obtain inputs, convert them into outputs, and then dispose of these outputs is known as a ________.

Profit-seeking organizations have customers, but not-for-profit organizations do not have customers.

CRM systems have two interconnected components: sales and selling, and after-sales service and support.

The Management Process Today

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Motivation

Leaders and Leadership

Effective Team Management

Building and Managing Human Resources

Communication and Information Technology Management

Filters

Exam 14: Operations Management: Managing Vital Operations and

A fixed-position layout is most likely to be used in production of ________.

Creek Redwood, a furniture maker, shrank its ordering and delivery team by taking most of its operations online and increased its fleet of trucks to decrease delivery time. These actions can be described as ______.

Jet Perks is an organization that has chosen to use a JIT system. Their productivity will improve because the company can now ________.

In a fixed-position production layout, ________.

A maker of bottle caps gets orders from customers with different size, material, and thickness requirements, forcing the workers to frequently change the equipment. Flexible manufacturing will be ideal in this case because ________.

Management experts recommend that an organization define its business in terms of the products it is producing, and not in terms of the customer needs that it is attempting to satisfy.

Attributes of an organization's outputs-their quality, cost, and features-are determined by the organization's production system.

A fixed-position production layout would be particularly recommended if ________.

The efficiency of an organization with reference to the contribution of an individual input is known as the ________.

The stock of materials, inputs, and parts an organization has on hand at a particular time is called its ________.

Discuss customer relationship management (CRM) and its three interconnected components with an example.

Describe what is meant by flexible manufacturing systems. Discuss how flexible manufacturing systems can improve an organization's responsiveness to customers.

A problem associated with total factor productivity is that ________.

Describe a just-in-time (JIT) inventory system.

Parts arrive at the stage of the production process just when they are needed with a ________ inventory system.

What is process reengineering?

The outputs of an organization divided by all of its inputs is called its ________.

A system that an organization uses to obtain inputs, convert them into outputs, and then dispose of these outputs is known as a ________.

Profit-seeking organizations have customers, but not-for-profit organizations do not have customers.

CRM systems have two interconnected components: sales and selling, and after-sales service and support.

The Management Process Today

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Motivation

Leaders and Leadership

Effective Team Management

Building and Managing Human Resources

Communication and Information Technology Management

Filters