Exam 14: Operations Management: Managing Vital Operations and

The management of any aspect of production that transforms inputs into finished outputs is known as ________.

Much time is lost when a washer ring manufacturer changes the settings in the equipment from those for cars to those for trucks. Which of the following will help it save time?

Management writers recommend that an organization should define its business in terms of its ________.

The operations management technique that has a goal of designing the machine-worker interface to increase production efficiency is _______.

Total factor productivity is a measure of an organization's ________.

Labor productivity is most commonly used to ________.

Define the three stages of the manufacturing production process and give a practical business example of each of these stages.

"Efficiency" refers to goods and services that are reliable, dependable, and satisfying and that do the job they were designed for.

Managers should create an environment in which subordinates will not be afraid to report problems or recommend improvements.

Describe the importance of improving quality and its impact on organizational performance.

A process layout provides the flexibility needed to change the product. Such flexibility, however, often reduces efficiency because ________.

A CRM system can be used as a comprehensive method of gathering crucial information about the way customers respond to a company's products.

The attributes of an organization's outputs are determined by its ________.

The idea of flexible manufacturing systems is chiefly based on reducing ________.

Operations managers are managers who are responsible for managing an organization's production system.

One of the reasons to increase product quality is that higher product quality can increase efficiency, ________ operating costs, and ________ profits.

A JIT system ________.

A process layout often ________ efficiency and is well suited for ________ products.

A production process where component parts are produced throughout the factory and then brought to the production area for final assembly is known as a ________ layout.

The concept of "quality" can be applied only to manufacturing organizations, but not to service organizations.