Question 1

Improving product quality increases the operating costs of the organization.

Accepted Answer

A) True 
 B)False

Question 2

The operations management technique that attempts to reduce machine setup costs in the production system is called ________.

Accepted Answer

A)  a facilities layout 
B)  inventory management 
C)  quality circles 
D)  flexible manufacturing 
A)  a facilities layout 
B)  inventory management 
C)  quality circles 
D)  flexible manufacturing

Question 3

The measure of the efficiency of a specific input in the production of a given output is called _______.

Accepted Answer

A)  efficiency ratio 
B)  partial productivity 
C)  total factor productivity 
D)  labor productivity 
A)  efficiency ratio 
B)  partial productivity 
C)  total factor productivity 
D)  labor productivity

Question 4

Generally, other things being equal, most customers prefer products with ________.

Accepted Answer

A)  good after-sales service 
B)  fewer and simpler features 
C)  no customized features 
D)  preferred attributes at any price 
A)  good after-sales service 
B)  fewer and simpler features 
C)  no customized features 
D)  preferred attributes at any price

Question 5

The managers who are responsible for managing the organization's production system are known as ________.

Accepted Answer

A)  TQM managers 
B)  JIT managers 
C)  operations managers 
D)  inventory managers 
A)  TQM managers 
B)  JIT managers 
C)  operations managers 
D)  inventory managers

Question 6

A production process where the workers are stationary and a moving conveyor belt takes the product on to the next workstation (so that it is assembled in a fixed sequence) is known as ________.

Accepted Answer

A)  pull production 
B)  mass production 
C)  batch production 
D)  lean manufacturing 
A)  pull production 
B)  mass production 
C)  batch production 
D)  lean manufacturing

Question 7

The job of encouraging improvements by emphasizing the need for continuous improvement or reengineering is the role of ________.

Accepted Answer

A)  top management 
B)  middle management 
C)  first-line supervisors 
D)  customers 
A)  top management 
B)  middle management 
C)  first-line supervisors 
D)  customers

Question 8

When setup times for complex production equipment is reduced, ________.

Accepted Answer

A)  efficiency of the production unit goes down 
B)  time spent in producing something will increase 
C)  flexible manufacturing techniques become irrelevant 
D)  employees have to be paid for nonproductive time 
A)  efficiency of the production unit goes down 
B)  time spent in producing something will increase 
C)  flexible manufacturing techniques become irrelevant 
D)  employees have to be paid for nonproductive time

Question 9

Which of the following will typically lead to making the highest profits?

Accepted Answer

A)  Higher prices and higher costs 
B)  Lower prices and lower costs 
C)  Higher prices and lower costs 
D)  Lower prices and higher costs 
A)  Higher prices and higher costs 
B)  Lower prices and lower costs 
C)  Higher prices and lower costs 
D)  Lower prices and higher costs

Question 10

Which of the following describes the product layout?

Accepted Answer

A)  It is efficient only when products are created in large quantities. 
B)  Workers move from workstation to workstation. 
C)  A conveyor belt is usually not used. 
D)  Assembling a product is easily achieved in this layout. 
A)  It is efficient only when products are created in large quantities. 
B)  Workers move from workstation to workstation. 
C)  A conveyor belt is usually not used. 
D)  Assembling a product is easily achieved in this layout.

Question 11

"Quality" refers to the amount of inputs that are required to produce a given output.

Accepted Answer

A) True 
 B)False

Question 12

Describe the three basic facility layouts.

Accepted Answer

The three facility layouts are product,

Question 13

The main responsibility of operations managers is to manage the three stages of production ranging from ________.

Accepted Answer

A)  acquisition of inputs to control of conversion processes 
B)  acquisition of inputs to disposal of goods and services 
C)  control of conversion processes to disposal of goods and services 
D)  disposal of goods and services to customer relationship management 
A)  acquisition of inputs to control of conversion processes 
B)  acquisition of inputs to disposal of goods and services 
C)  control of conversion processes to disposal of goods and services 
D)  disposal of goods and services to customer relationship management

Question 14

What are the ethical implications of adoption of techniques like JIT, flexible manufacturing, self-managed work teams, and reengineering? Do the benefits gained through the use of such techniques outweigh their costs?

Accepted Answer

Achieving superior responsiveness to cus

Question 15

The way in which machines, robots, and people are grouped together in the production process is known as ________.

Accepted Answer

A)  kanban 
B)  facilities layout 
C)  kaizen 
D)  TQM 
A)  kanban 
B)  facilities layout 
C)  kaizen 
D)  TQM

Question 16

Shawn, an executive with the Connoisseur's Brewery, wants to compare his firm's efficiency against its competitors. To do so, he should ________.

Accepted Answer

A)  assess the financial ratios of the firm versus the competition 
B)  compare the firm's labor productivity to that of the competition 
C)  compare the amount of materials used to that of the competition 
D)  conduct a survey of customers' opinions about the firm's efficiency 
A)  assess the financial ratios of the firm versus the competition 
B)  compare the firm's labor productivity to that of the competition 
C)  compare the amount of materials used to that of the competition 
D)  conduct a survey of customers' opinions about the firm's efficiency

Question 17

Reduced setup times lead to reduced ________ and increased ________.

Accepted Answer

A)  setup costs; efficiency 
B)  efficiency; labor costs 
C)  inventory costs; setup costs 
D)  efficiency; inventory costs 
A)  setup costs; efficiency 
B)  efficiency; labor costs 
C)  inventory costs; setup costs 
D)  efficiency; inventory costs

Question 18

The people in the best position to identify opportunities for improving efficiency are ______.

Accepted Answer

A)  top-level managers 
B)  staff managers 
C)  functional-level managers 
D)  workers 
A)  top-level managers 
B)  staff managers 
C)  functional-level managers 
D)  workers

Question 19

Customers prefer products that are, as far as possible, customized to their unique needs.

Accepted Answer

A) True 
 B)False

Question 20

In the typical organization, increased efficiency leads to ________.

Accepted Answer

A)  higher operating costs 
B)  lower production costs 
C)  lower partial productivity 
D)  higher maintenance costs 
A)  higher operating costs 
B)  lower production costs 
C)  lower partial productivity 
D)  higher maintenance costs

Improving product quality increases the operating costs of the organization.

The operations management technique that attempts to reduce machine setup costs in the production system is called ________.

The measure of the efficiency of a specific input in the production of a given output is called _______.

Generally, other things being equal, most customers prefer products with ________.

The managers who are responsible for managing the organization's production system are known as ________.

A production process where the workers are stationary and a moving conveyor belt takes the product on to the next workstation (so that it is assembled in a fixed sequence) is known as ________.

The job of encouraging improvements by emphasizing the need for continuous improvement or reengineering is the role of ________.

When setup times for complex production equipment is reduced, ________.

Which of the following will typically lead to making the highest profits?

Which of the following describes the product layout?

"Quality" refers to the amount of inputs that are required to produce a given output.

Describe the three basic facility layouts.

The main responsibility of operations managers is to manage the three stages of production ranging from ________.

What are the ethical implications of adoption of techniques like JIT, flexible manufacturing, self-managed work teams, and reengineering? Do the benefits gained through the use of such techniques outweigh their costs?

The way in which machines, robots, and people are grouped together in the production process is known as ________.

Shawn, an executive with the Connoisseur's Brewery, wants to compare his firm's efficiency against its competitors. To do so, he should ________.

Reduced setup times lead to reduced and increased .

The people in the best position to identify opportunities for improving efficiency are ______.

Customers prefer products that are, as far as possible, customized to their unique needs.

In the typical organization, increased efficiency leads to ________.

The Management Process Today

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Motivation

Leaders and Leadership

Effective Team Management

Building and Managing Human Resources

Communication and Information Technology Management

Filters

Exam 14: Operations Management: Managing Vital Operations and

Improving product quality increases the operating costs of the organization.

The operations management technique that attempts to reduce machine setup costs in the production system is called ________.

The measure of the efficiency of a specific input in the production of a given output is called _______.

Generally, other things being equal, most customers prefer products with ________.

The managers who are responsible for managing the organization's production system are known as ________.

A production process where the workers are stationary and a moving conveyor belt takes the product on to the next workstation (so that it is assembled in a fixed sequence) is known as ________.

The job of encouraging improvements by emphasizing the need for continuous improvement or reengineering is the role of ________.

When setup times for complex production equipment is reduced, ________.

Which of the following will typically lead to making the highest profits?

Which of the following describes the product layout?

"Quality" refers to the amount of inputs that are required to produce a given output.

Describe the three basic facility layouts.

The main responsibility of operations managers is to manage the three stages of production ranging from ________.

What are the ethical implications of adoption of techniques like JIT, flexible manufacturing, self-managed work teams, and reengineering? Do the benefits gained through the use of such techniques outweigh their costs?

The way in which machines, robots, and people are grouped together in the production process is known as ________.

Shawn, an executive with the Connoisseur's Brewery, wants to compare his firm's efficiency against its competitors. To do so, he should ________.

Reduced setup times lead to reduced ________ and increased ________.

The people in the best position to identify opportunities for improving efficiency are ______.

Customers prefer products that are, as far as possible, customized to their unique needs.

In the typical organization, increased efficiency leads to ________.

The Management Process Today

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Motivation

Leaders and Leadership

Effective Team Management

Building and Managing Human Resources

Communication and Information Technology Management

Filters

Reduced setup times lead to reduced and increased .