Question 1

________ is a combination of reliability and maintainability.

Accepted Answer

A) Field service 
B) Availability 
C) Quality of conformance 
D) Mean time to repair 
A) Field service 
B) Availability 
C) Quality of conformance 
D) Mean time to repair B

Question 2

Which of the following is NOT part of Deming's 14 points?

Accepted Answer

A) Cease dependence on mass inspection 
B) Create constancy of purpose 
C) End the practice of awarding business on the basis of price tag alone 
D) Exhort the workers to improve the quality system 
A) Cease dependence on mass inspection 
B) Create constancy of purpose 
C) End the practice of awarding business on the basis of price tag alone 
D) Exhort the workers to improve the quality system D

Question 3

Which of the following is incorrect about the philosophies advocated by Joseph Juran?

Accepted Answer

A) Juran originated the idea of the quality trilogy 
B) Juran stressed the use of statistical methods to control quality 
C) Juran believed that planning is an important part of quality improvement 
D) None of the above 
A) Juran originated the idea of the quality trilogy 
B) Juran stressed the use of statistical methods to control quality 
C) Juran believed that planning is an important part of quality improvement 
D) None of the above D

Question 4

Which of the following is NOT part of the quality trilogy that Juran advocates?

Accepted Answer

A) Planning 
B) Operations 
C) Control 
D) Improvement 
A) Planning 
B) Operations 
C) Control 
D) Improvement

Question 5

The Baldrige Award is only given in the U.S.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is NOT true about the cost of quality?

Accepted Answer

A) Cost of quality is actually the cost of poor quality 
B) Increasing prevention cost increases appraisal,internal and external failure costs 
C) Training cost is an example of prevention cost 
D) Warranty is an example of external failure cost 
A) Cost of quality is actually the cost of poor quality 
B) Increasing prevention cost increases appraisal,internal and external failure costs 
C) Training cost is an example of prevention cost 
D) Warranty is an example of external failure cost

Question 7

Poka-yoke is:

Accepted Answer

A) Designing products for multiple uses 
B) A workforce that is likely to make mistakes 
C) A service designed for the customer 
D) Designing a process so that it can only be performed correctly 
A) Designing products for multiple uses 
B) A workforce that is likely to make mistakes 
C) A service designed for the customer 
D) Designing a process so that it can only be performed correctly

Question 8

The quality cycle:

Accepted Answer

A) Begins with defining customer needs 
B) Is stated as tolerances or minimum and maximum acceptable limits 
C) Is used for services,not products 
D) Produces control points and inspection techniques 
A) Begins with defining customer needs 
B) Is stated as tolerances or minimum and maximum acceptable limits 
C) Is used for services,not products 
D) Produces control points and inspection techniques

Question 9

The definition of quality management has evolved from "quality by inspection" toward "delivering competitive advantage to the firm." Briefly discuss the various definitions of quality management described in this chapter.

Accepted Answer

In the 1900s,quality management primaril

Question 10

Scrap and rework are examples of internal failure costs.

Accepted Answer

A) True 
 B)False

Question 11

SERVQUAL is widely used in practice to measure manufacturing operations such as production and assembling processes.

Accepted Answer

A) True 
 B)False

Question 12

It is important to determine the quality of design even before producing the product.

Accepted Answer

A) True 
 B)False

Question 13

The Japanese term for mistake-proofing is "poka-yoke."

Accepted Answer

A) True 
 B)False

Question 14

The Baldrige Award is given in which of the following categories?

Accepted Answer

A) Manufacturing companies 
B) Small businesses 
C) Healthcare organizations 
D) All of the above 
A) Manufacturing companies 
B) Small businesses 
C) Healthcare organizations 
D) All of the above

Question 15

The reasons for failure of quality improvement efforts include:

Accepted Answer

A) Managers continue to focus on short-term financial results 
B) Managers instinctively blame employees when there is a quality failure 
C) Managers interfere with true teamwork 
D) a and b 
E) a,b,and c 
A) Managers continue to focus on short-term financial results 
B) Managers instinctively blame employees when there is a quality failure 
C) Managers interfere with true teamwork 
D) a and b 
E) a,b,and c

Question 16

SERVQUAL measures which dimension of service quality

Accepted Answer

A) Reliability,Tangibles,Assurance,Empathy,and Conformance Quality 
B) Performance Quality,Tangibles,Responsiveness,Reliability,and Assurance 
C) Responsiveness,Tangibles,Empathy,Assurance,and Reliability 
D) Reliability,Tangibles,Responsiveness,Empathy,and Conformance Quality 
A) Reliability,Tangibles,Assurance,Empathy,and Conformance Quality 
B) Performance Quality,Tangibles,Responsiveness,Reliability,and Assurance 
C) Responsiveness,Tangibles,Empathy,Assurance,and Reliability 
D) Reliability,Tangibles,Responsiveness,Empathy,and Conformance Quality

Question 17

Describe the concept of rolled yield and how it is related to managing quality in a supply chain.

Accepted Answer

Rolled yield accounts for the cumulative

Question 18

Which of the quality gurus advocated organizations driving out employee fear?

Accepted Answer

A) Deming 
B) Juran 
C) Crosby 
D) Ishikawa 
E) Taguchi 
A) Deming 
B) Juran 
C) Crosby 
D) Ishikawa 
E) Taguchi

Question 19

The six-step quality cycle approach includes all of the following EXCEPT:

Accepted Answer

A) Set quality standards 
B) Define quality attributes on the basis of customer needs 
C) Find and correct causes of poor quality 
D) Reward employees for quality improvement 
A) Set quality standards 
B) Define quality attributes on the basis of customer needs 
C) Find and correct causes of poor quality 
D) Reward employees for quality improvement

Question 20

If an organization were having difficulty trying to get customers' opinions into the definition of quality,which of the following approaches would be most suitable?

Accepted Answer

A) TQM 
B) ISO 9000 certification 
C) Quality Function Deployment 
D) Six-Sigma 
A) TQM 
B) ISO 9000 certification 
C) Quality Function Deployment 
D) Six-Sigma

________ is a combination of reliability and maintainability.

Which of the following is NOT part of Deming's 14 points?

Which of the following is incorrect about the philosophies advocated by Joseph Juran?

Which of the following is NOT part of the quality trilogy that Juran advocates?

The Baldrige Award is only given in the U.S.

Which of the following is NOT true about the cost of quality?

Poka-yoke is:

The quality cycle:

The definition of quality management has evolved from "quality by inspection" toward "delivering competitive advantage to the firm." Briefly discuss the various definitions of quality management described in this chapter.

Scrap and rework are examples of internal failure costs.

SERVQUAL is widely used in practice to measure manufacturing operations such as production and assembling processes.

It is important to determine the quality of design even before producing the product.

The Japanese term for mistake-proofing is "poka-yoke."

The Baldrige Award is given in which of the following categories?

The reasons for failure of quality improvement efforts include:

SERVQUAL measures which dimension of service quality

Describe the concept of rolled yield and how it is related to managing quality in a supply chain.

Which of the quality gurus advocated organizations driving out employee fear?

The six-step quality cycle approach includes all of the following EXCEPT:

If an organization were having difficulty trying to get customers' opinions into the definition of quality,which of the following approaches would be most suitable?

The Operations Function

Operations and Supply Chain Strategy

Product Design

Process Selection

Service Delivery System Design

Process-Flow Analysis

Lean Thinking and Lean Systems

Quality Control and Improvement

Supply Chain Management

Forecasting

Capacity Planning

Scheduling Operations

Project Planning and Scheduling

Independent Demand Inventory

Materials Requirements Planning and ERP

Filters

Exam 8: Managing Quality

________ is a combination of reliability and maintainability.

Which of the following is NOT part of Deming's 14 points?

Which of the following is incorrect about the philosophies advocated by Joseph Juran?

Which of the following is NOT part of the quality trilogy that Juran advocates?

The Baldrige Award is only given in the U.S.

Which of the following is NOT true about the cost of quality?

Poka-yoke is:

The quality cycle:

The definition of quality management has evolved from "quality by inspection" toward "delivering competitive advantage to the firm." Briefly discuss the various definitions of quality management described in this chapter.

Scrap and rework are examples of internal failure costs.

SERVQUAL is widely used in practice to measure manufacturing operations such as production and assembling processes.

It is important to determine the quality of design even before producing the product.

The Japanese term for mistake-proofing is "poka-yoke."

The Baldrige Award is given in which of the following categories?

The reasons for failure of quality improvement efforts include:

SERVQUAL measures which dimension of service quality

Describe the concept of rolled yield and how it is related to managing quality in a supply chain.

Which of the quality gurus advocated organizations driving out employee fear?

The six-step quality cycle approach includes all of the following EXCEPT:

If an organization were having difficulty trying to get customers' opinions into the definition of quality,which of the following approaches would be most suitable?

The Operations Function

Operations and Supply Chain Strategy

Product Design

Process Selection

Service Delivery System Design

Process-Flow Analysis

Lean Thinking and Lean Systems

Quality Control and Improvement

Supply Chain Management

Forecasting

Capacity Planning

Scheduling Operations

Project Planning and Scheduling

Independent Demand Inventory

Materials Requirements Planning and ERP

Filters