Question 1

Which of the following statements regarding business process reengineering (BPR)is NOT true?

Accepted Answer

A) BPR is a term coined by Hammer and Champy in the book called "Reengineering the Corporation." 
B) BPR refers to extensive process redesign. 
C) BPR simplifies processes and eliminates the non-value added elements from the process. 
D) BPR is synonymous to the Total Quality Management approach of process improvement. 
A) BPR is a term coined by Hammer and Champy in the book called "Reengineering the Corporation." 
B) BPR refers to extensive process redesign. 
C) BPR simplifies processes and eliminates the non-value added elements from the process. 
D) BPR is synonymous to the Total Quality Management approach of process improvement. D

Question 2

If there are multiple resources that process each transaction,then the process capacity is the sum of all the individual capacities of the resources.

Accepted Answer

A) True 
 B)False  False

Question 3

A numerically controlled machining center has an average processing capacity of 5000 units per day.It receives an average of 3000 units of inventory from another machining center and it has to supply an average of 1000 units of finished goods to the packaging section.Assuming that the company incurs a significant cost for carrying finished goods supplied to the packaging section,the flow rate of the machining process is:

Accepted Answer

A) 3000 units per day 
B) 5000 units per day 
C) 1000 units per day 
D) None of the above 
A) 3000 units per day 
B) 5000 units per day 
C) 1000 units per day 
D) None of the above C

Question 4

A diamond symbol in a flowchart indicates:

Accepted Answer

A) Evaluation with more than one possible outcome 
B) Decision 
C) Both (a)and (b) 
D) Neither (a)nor (b) 
A) Evaluation with more than one possible outcome 
B) Decision 
C) Both (a)and (b) 
D) Neither (a)nor (b)

Question 5

A process view emphasizes that it is important for a business to function as independent silos.

Accepted Answer

A) True 
 B)False

Question 6

If a factory has 100,000 units of materials in the system and if the average flow rate of the system is 5000 units per day,then according to Little's Law,the average throughput time is:

Accepted Answer

A) 0.5 days 
B) 20 days 
C) 0.05 days 
D) 100 days 
A) 0.5 days 
B) 20 days 
C) 0.05 days 
D) 100 days

Question 7

Which of the following is NOT one of the four principles of process redesign?

Accepted Answer

A) Organize around outcomes,not tasks 
B) Have the people who do the work process their own information 
C) Eliminate unnecessary steps in the process 
D) Automate the remaining steps in the process 
A) Organize around outcomes,not tasks 
B) Have the people who do the work process their own information 
C) Eliminate unnecessary steps in the process 
D) Automate the remaining steps in the process

Question 8

Which of the following would NOT be changed due to process flow analysis?

Accepted Answer

A) Raw materials 
B) Product or service design 
C) Job design 
D) Customers 
A) Raw materials 
B) Product or service design 
C) Job design 
D) Customers

Question 9

Analysis of the flow of information:

Accepted Answer

A) Is only necessary if management wants tight control of the system 
B) Is more important than materials flow 
C) Should always accompany an analysis of materials flow 
D) Is only of concern to service industries 
A) Is only necessary if management wants tight control of the system 
B) Is more important than materials flow 
C) Should always accompany an analysis of materials flow 
D) Is only of concern to service industries

Question 10

A line of visibility separates the parts of a service that come in direct contact with customers from those that do not.

Accepted Answer

A) True 
 B)False

Question 11

Process elements that might be changed when improving a process include:

Accepted Answer

A) Job design 
B) Product or service design 
C) Equipment or tools 
D) All of the above 
A) Job design 
B) Product or service design 
C) Equipment or tools 
D) All of the above

Question 12

It takes 1 minute to remove a burger from the cooler.The burger is cooked for 2 minutes and requires constant monitoring (the worker cannot do something else during cooking).Cooked burgers are assembled into sandwiches with buns,lettuce,and tomato.This step takes 45 seconds per sandwich.Finally,packaging the sandwich takes about 10 seconds.What is the bottleneck in the process? Why?

Accepted Answer

The bottleneck is the cooking operation.

Question 13

Which of the following statements about Little's Law is NOT include?

Accepted Answer

A) Little's Law cannot be applied to service operations 
B) Little's Law relates the average number of units in the system to average throughput time and average flow rate 
C) Little's Law includes processing and waiting time 
D) Little's Law assumes that the system is in steady state 
A) Little's Law cannot be applied to service operations 
B) Little's Law relates the average number of units in the system to average throughput time and average flow rate 
C) Little's Law includes processing and waiting time 
D) Little's Law assumes that the system is in steady state

Question 14

In the process view of business,which of the following should be identified when defining the system?

Accepted Answer

A) Inter-connected processes across functional areas 
B) The process-flow analysis approach to be used 
C) Only the operations function 
D) The vertical nature of the organizational design 
A) Inter-connected processes across functional areas 
B) The process-flow analysis approach to be used 
C) Only the operations function 
D) The vertical nature of the organizational design

Question 15

A store open 24 hours per day is interested in determining store traffic.They found that customers arrive uniformly at the rate of 10 customers per hour.The store has a single worker to process customers.The worker takes an average of 5 minutes to process a customer.If we assume that every customer must be processed,what is the average number of customers in the store?

Accepted Answer

By Little's Law: I =

Question 16

A process will generally have at least one bottleneck.

Accepted Answer

A) True 
 B)False

Question 17

A service blueprint is used to analyze and manage the service process because it involves:

Accepted Answer

A) The identification of flows,bottlenecks,and customer interaction points 
B) The design of the services advertising campaign 
C) The identification of the consumer benefit concept 
D) All of the above 
A) The identification of flows,bottlenecks,and customer interaction points 
B) The design of the services advertising campaign 
C) The identification of the consumer benefit concept 
D) All of the above

Question 18

If I denotes the average inventory in the system,T denotes the average throughput time,and R denotes the average flow rate of the system,then by Little's Law:

Accepted Answer

A) I = T/R 
B) T = I + R 
C) I = R/T 
D) R = I/T 
A) I = T/R 
B) T = I + R 
C) I = R/T 
D) R = I/T

Question 19

The first step in process flow analysis is:

Accepted Answer

A) To develop a flowchart 
B) To break the process down into blocks 
C) To decide what technique will be used to analyze the process flow 
D) To select an appropriate transformation process for analysis 
A) To develop a flowchart 
B) To break the process down into blocks 
C) To decide what technique will be used to analyze the process flow 
D) To select an appropriate transformation process for analysis

Question 20

Process redesign tends to be cross-functional in nature and requires a complete overhaul of work methods,flows,and information systems.

Accepted Answer

A) True 
 B)False

Which of the following statements regarding business process reengineering (BPR)is NOT true?

If there are multiple resources that process each transaction,then the process capacity is the sum of all the individual capacities of the resources.

A diamond symbol in a flowchart indicates:

A process view emphasizes that it is important for a business to function as independent silos.

If a factory has 100,000 units of materials in the system and if the average flow rate of the system is 5000 units per day,then according to Little's Law,the average throughput time is:

Which of the following is NOT one of the four principles of process redesign?

Which of the following would NOT be changed due to process flow analysis?

Analysis of the flow of information:

A line of visibility separates the parts of a service that come in direct contact with customers from those that do not.

Process elements that might be changed when improving a process include:

Which of the following statements about Little's Law is NOT include?

In the process view of business,which of the following should be identified when defining the system?

A process will generally have at least one bottleneck.

A service blueprint is used to analyze and manage the service process because it involves:

If I denotes the average inventory in the system,T denotes the average throughput time,and R denotes the average flow rate of the system,then by Little's Law:

The first step in process flow analysis is:

Process redesign tends to be cross-functional in nature and requires a complete overhaul of work methods,flows,and information systems.

The Operations Function

Operations and Supply Chain Strategy

Product Design

Process Selection

Service Delivery System Design

Lean Thinking and Lean Systems

Managing Quality

Quality Control and Improvement

Supply Chain Management

Forecasting

Capacity Planning

Scheduling Operations

Project Planning and Scheduling

Independent Demand Inventory

Materials Requirements Planning and ERP

Filters

Exam 6: Process-Flow Analysis

Which of the following statements regarding business process reengineering (BPR)is NOT true?

If there are multiple resources that process each transaction,then the process capacity is the sum of all the individual capacities of the resources.

A diamond symbol in a flowchart indicates:

A process view emphasizes that it is important for a business to function as independent silos.

If a factory has 100,000 units of materials in the system and if the average flow rate of the system is 5000 units per day,then according to Little's Law,the average throughput time is:

Which of the following is NOT one of the four principles of process redesign?

Which of the following would NOT be changed due to process flow analysis?

Analysis of the flow of information:

A line of visibility separates the parts of a service that come in direct contact with customers from those that do not.

Process elements that might be changed when improving a process include:

Which of the following statements about Little's Law is NOT include?

In the process view of business,which of the following should be identified when defining the system?

A process will generally have at least one bottleneck.

A service blueprint is used to analyze and manage the service process because it involves:

If I denotes the average inventory in the system,T denotes the average throughput time,and R denotes the average flow rate of the system,then by Little's Law:

The first step in process flow analysis is:

Process redesign tends to be cross-functional in nature and requires a complete overhaul of work methods,flows,and information systems.

The Operations Function

Operations and Supply Chain Strategy

Product Design

Process Selection

Service Delivery System Design

Lean Thinking and Lean Systems

Managing Quality

Quality Control and Improvement

Supply Chain Management

Forecasting

Capacity Planning

Scheduling Operations

Project Planning and Scheduling

Independent Demand Inventory

Materials Requirements Planning and ERP

Filters