Question 1

Which of the following statements about operations objectives is NOT true?

Accepted Answer

A) Focusing attention on improving quality frequently results in lower costs 
B) Reducing costs often causes improvement in quality 
C) Each of the operations objectives can be improved nearly simultaneously 
D) Reducing the time necessary to produce and deliver a product will result in greater flexibility 
A) Focusing attention on improving quality frequently results in lower costs 
B) Reducing costs often causes improvement in quality 
C) Each of the operations objectives can be improved nearly simultaneously 
D) Reducing the time necessary to produce and deliver a product will result in greater flexibility B

Question 2

The business strategy can be derived from a firm's distinctive competence that is difficult for competitors to copy or imitate.

Accepted Answer

A) True 
 B)False  True

Question 3

Which of the following is NOT a characteristic of a distinctive competence?

Accepted Answer

A) Could be based on human resources that are difficult to imitate 
B) Could be based on proprietary technology 
C) Cannot be copied easily 
D) None of the above 
A) Could be based on human resources that are difficult to imitate 
B) Could be based on proprietary technology 
C) Cannot be copied easily 
D) None of the above D

Question 4

The operation objectives of quality,cost,delivery,and flexibility are:

Accepted Answer

A) Mutually exclusive 
B) Independent of each other 
C) Connected 
D) Unique 
A) Mutually exclusive 
B) Independent of each other 
C) Connected 
D) Unique

Question 5

Imitative products have low profit margins and fairly predictable demand.

Accepted Answer

A) True 
 B)False

Question 6

The four elements that form the heart of operations strategy include:

Accepted Answer

A) Mission,distinctive competence,objectives,and internal analysis 
B) Mission,distinctive competence,internal analysis,and external analysis 
C) Mission,objectives,internal analysis,and external analysis 
D) Mission,distinctive competence,objectives,and strategic decisions 
A) Mission,distinctive competence,objectives,and internal analysis 
B) Mission,distinctive competence,internal analysis,and external analysis 
C) Mission,objectives,internal analysis,and external analysis 
D) Mission,distinctive competence,objectives,and strategic decisions

Question 7

A global corporation has which of the following characteristics?

Accepted Answer

A) A separate subsidiary or division for each country where it does business 
B) Demand based on a worldwide versus a local basis 
C) Products designed for each individual marketplace 
D) Both a and c 
A) A separate subsidiary or division for each country where it does business 
B) Demand based on a worldwide versus a local basis 
C) Products designed for each individual marketplace 
D) Both a and c

Question 8

According to Michael Porter,the generic types of business strategies include:

Accepted Answer

A) Differentiation,low cost,focus 
B) High-price,high quality,fast delivery 
C) Focus,quality,imitation 
D) All of the above 
A) Differentiation,low cost,focus 
B) High-price,high quality,fast delivery 
C) Focus,quality,imitation 
D) All of the above

Question 9

Supply Chain Strategy focuses,in part,on:

Accepted Answer

A) Purchasing and logistics 
B) Customers 
C) Information flow 
D) All of the above 
A) Purchasing and logistics 
B) Customers 
C) Information flow 
D) All of the above

Question 10

An example under the capacity area of strategic decisions in operations would be:

Accepted Answer

A) Centralize or decentralized warehouse 
B) One large or several small facilities 
C) Handmade or machine-made 
D) High levels or low levels of inventory 
A) Centralize or decentralized warehouse 
B) One large or several small facilities 
C) Handmade or machine-made 
D) High levels or low levels of inventory

Question 11

Describe five focused initiatives with which a company should start its sustainability journey?

Accepted Answer

(1)Eliminate air,water,and landfill poll

Question 12

Think of an example of a manufacturing (e.g.,3M)or service (e.g.,Southwest Airlines)firm.Briefly discuss in your own words the operations mission,order winner,order qualifiers and distinctive competence of the chosen firm(s).

Accepted Answer

Southwest Airlines Operations Mission: "

Question 13

Which operations objective does the author suggest as the basis for improvement in the other operations objectives?

Accepted Answer

A) Cost 
B) Quality 
C) Delivery 
D) Flexibility 
A) Cost 
B) Quality 
C) Delivery 
D) Flexibility

Question 14

Next year's goal is to fill 99% of all orders from stock.This is an example of which of the following?

Accepted Answer

A) Objective 
B) Mission 
C) Distinctive competence 
D) Strategic decision 
A) Objective 
B) Mission 
C) Distinctive competence 
D) Strategic decision

Question 15

A company uses proprietary computer software to offer services that other companies have not been able to emulate.These services have enabled Marketing to enter new markets and have caused new organizational structures to be formed.This is an example of which of the following?

Accepted Answer

A) Objective 
B) Mission 
C) Distinctive competence 
D) Strategic decision 
A) Objective 
B) Mission 
C) Distinctive competence 
D) Strategic decision

Question 16

In the product imitator strategy,the order winner is usually _____,while in the product innovator strategy,the order winner is usually ______.

Accepted Answer

A) Flexibility,price 
B) Flexibility,quality 
C) Quality,price 
D) Price,flexibility 
A) Flexibility,price 
B) Flexibility,quality 
C) Quality,price 
D) Price,flexibility

Question 17

Which of the following is NOT a characteristic of a global corporation?

Accepted Answer

A) Facilities and plants are located on a country-by-country basis 
B) Global product design and process technology are used 
C) Logistics and inventory control systems are global in nature 
D) Organized into divisions that have global responsibility for the marketing,R&D,and operations functions 
A) Facilities and plants are located on a country-by-country basis 
B) Global product design and process technology are used 
C) Logistics and inventory control systems are global in nature 
D) Organized into divisions that have global responsibility for the marketing,R&D,and operations functions

Question 18

How do the operations strategic decisions differ for a product imitator strategy versus a product innovator strategy?

Accepted Answer

Superior processes vs.superior products.

Question 19

Another term used for operations objectives is:

Accepted Answer

A) Order winners 
B) Order qualifiers 
C) Competitive priorities 
D) Distinctive competence 
A) Order winners 
B) Order qualifiers 
C) Competitive priorities 
D) Distinctive competence

Question 20

Which of the following illustrates a distinctive competence?

Accepted Answer

A) Patented technology 
B) A successful business strategy 
C) Ten applications for each open position 
D) Low cost production 
A) Patented technology 
B) A successful business strategy 
C) Ten applications for each open position 
D) Low cost production

Which of the following statements about operations objectives is NOT true?

The business strategy can be derived from a firm's distinctive competence that is difficult for competitors to copy or imitate.

Which of the following is NOT a characteristic of a distinctive competence?

The operation objectives of quality,cost,delivery,and flexibility are:

Imitative products have low profit margins and fairly predictable demand.

The four elements that form the heart of operations strategy include:

A global corporation has which of the following characteristics?

According to Michael Porter,the generic types of business strategies include:

Supply Chain Strategy focuses,in part,on:

An example under the capacity area of strategic decisions in operations would be:

Describe five focused initiatives with which a company should start its sustainability journey?

Think of an example of a manufacturing (e.g.,3M)or service (e.g.,Southwest Airlines)firm.Briefly discuss in your own words the operations mission,order winner,order qualifiers and distinctive competence of the chosen firm(s).

Which operations objective does the author suggest as the basis for improvement in the other operations objectives?

Next year's goal is to fill 99% of all orders from stock.This is an example of which of the following?

A company uses proprietary computer software to offer services that other companies have not been able to emulate.These services have enabled Marketing to enter new markets and have caused new organizational structures to be formed.This is an example of which of the following?

In the product imitator strategy,the order winner is usually _,while in the product innovator strategy,the order winner is usually __.

Which of the following is NOT a characteristic of a global corporation?

How do the operations strategic decisions differ for a product imitator strategy versus a product innovator strategy?

Another term used for operations objectives is:

Which of the following illustrates a distinctive competence?

The Operations Function

Product Design

Process Selection

Service Delivery System Design

Process-Flow Analysis

Lean Thinking and Lean Systems

Managing Quality

Quality Control and Improvement

Supply Chain Management

Forecasting

Capacity Planning

Scheduling Operations

Project Planning and Scheduling

Independent Demand Inventory

Materials Requirements Planning and ERP

Filters

Exam 2: Operations and Supply Chain Strategy

Which of the following statements about operations objectives is NOT true?

The business strategy can be derived from a firm's distinctive competence that is difficult for competitors to copy or imitate.

Which of the following is NOT a characteristic of a distinctive competence?

The operation objectives of quality,cost,delivery,and flexibility are:

Imitative products have low profit margins and fairly predictable demand.

The four elements that form the heart of operations strategy include:

A global corporation has which of the following characteristics?

According to Michael Porter,the generic types of business strategies include:

Supply Chain Strategy focuses,in part,on:

An example under the capacity area of strategic decisions in operations would be:

Describe five focused initiatives with which a company should start its sustainability journey?

Think of an example of a manufacturing (e.g.,3M)or service (e.g.,Southwest Airlines)firm.Briefly discuss in your own words the operations mission,order winner,order qualifiers and distinctive competence of the chosen firm(s).

Which operations objective does the author suggest as the basis for improvement in the other operations objectives?

Next year's goal is to fill 99% of all orders from stock.This is an example of which of the following?

A company uses proprietary computer software to offer services that other companies have not been able to emulate.These services have enabled Marketing to enter new markets and have caused new organizational structures to be formed.This is an example of which of the following?

In the product imitator strategy,the order winner is usually _____,while in the product innovator strategy,the order winner is usually ______.

Which of the following is NOT a characteristic of a global corporation?

How do the operations strategic decisions differ for a product imitator strategy versus a product innovator strategy?

Another term used for operations objectives is:

Which of the following illustrates a distinctive competence?

The Operations Function

Product Design

Process Selection

Service Delivery System Design

Process-Flow Analysis

Lean Thinking and Lean Systems

Managing Quality

Quality Control and Improvement

Supply Chain Management

Forecasting

Capacity Planning

Scheduling Operations

Project Planning and Scheduling

Independent Demand Inventory

Materials Requirements Planning and ERP

Filters

In the product imitator strategy,the order winner is usually _,while in the product innovator strategy,the order winner is usually __.