Question 1

The capacity of a process is determined by:

Accepted Answer

A) The bottleneck 
B) The maximum of the required capacity resources 
C) Throughput time 
D) None of the above 
A) The bottleneck 
B) The maximum of the required capacity resources 
C) Throughput time 
D) None of the above

Question 2

A service blueprint:

Accepted Answer

A) Shows all points of interaction between the customer and the service providers 
B) Contains a "line of visibility" 
C) Includes front office and back office process flows 
D) All of the above 
A) Shows all points of interaction between the customer and the service providers 
B) Contains a "line of visibility" 
C) Includes front office and back office process flows 
D) All of the above

Question 3

One step in process flow analysis is to describe the existing process.If a new system is being developed,(there is no existing system):

Accepted Answer

A) This step is simply omitted 
B) Process flow analysis cannot be performed 
C) A socio-technical design must be used 
D) The analysis must include a hypothetical process for comparison 
A) This step is simply omitted 
B) Process flow analysis cannot be performed 
C) A socio-technical design must be used 
D) The analysis must include a hypothetical process for comparison

Question 4

What does a square or rectangle symbol indicate in a flowchart?

Accepted Answer

A) Operation 
B) Inspection 
C) Storage 
D) Delay 
A) Operation 
B) Inspection 
C) Storage 
D) Delay

Question 5

Which of the following statements is NOT true about process-flow analysis?

Accepted Answer

A) Process-flow analysis is dependent on systems thinking. 
B) Flowcharts are used to describe and improve the transformation process in a business. 
C) Process flows must always be forward,and cannot 'loop back' to previous operations. 
D) Service blueprinting is another name for a flowchart. 
A) Process-flow analysis is dependent on systems thinking. 
B) Flowcharts are used to describe and improve the transformation process in a business. 
C) Process flows must always be forward,and cannot 'loop back' to previous operations. 
D) Service blueprinting is another name for a flowchart.

Question 6

Which of the following is NOT a prerequisite to process flowcharting?

Accepted Answer

A) Identifying system boundaries 
B) Identifying the manager overseeing the process 
C) Identifying sequential flows 
D) Identifying suppliers 
A) Identifying system boundaries 
B) Identifying the manager overseeing the process 
C) Identifying sequential flows 
D) Identifying suppliers

The capacity of a process is determined by:

A service blueprint:

One step in process flow analysis is to describe the existing process.If a new system is being developed,(there is no existing system):

What does a square or rectangle symbol indicate in a flowchart?

Which of the following statements is NOT true about process-flow analysis?

Which of the following is NOT a prerequisite to process flowcharting?

The Operations Function

Operations and Supply Chain Strategy

Product Design

Process Selection

Service Delivery System Design

Lean Thinking and Lean Systems

Managing Quality

Quality Control and Improvement

Supply Chain Management

Forecasting

Capacity Planning

Scheduling Operations

Project Planning and Scheduling

Independent Demand Inventory

Materials Requirements Planning and ERP

Filters

Exam 6: Process-Flow Analysis

The capacity of a process is determined by:

A service blueprint:

One step in process flow analysis is to describe the existing process.If a new system is being developed,(there is no existing system):

What does a square or rectangle symbol indicate in a flowchart?

Which of the following statements is NOT true about process-flow analysis?

Which of the following is NOT a prerequisite to process flowcharting?

The Operations Function

Operations and Supply Chain Strategy

Product Design

Process Selection

Service Delivery System Design

Lean Thinking and Lean Systems

Managing Quality

Quality Control and Improvement

Supply Chain Management

Forecasting

Capacity Planning

Scheduling Operations

Project Planning and Scheduling

Independent Demand Inventory

Materials Requirements Planning and ERP

Filters