Question 1

Which of the following best exemplifies organizational citizenship behavior?

Accepted Answer

A) The management at Azalea Florists offers extra bonuses to all employees who volunteered for the community marathon for health awareness. 
B) Pam, a new employee at Azalea Florists, requests the HR manager for detailed information on the leave and health benefits in order to organize her plans for the year. 
C) Zelda, the accounting head at Azalea Florists, teaches English to some of her Spanish-speaking colleagues who find it difficult to manage English-speaking customers. 
D) Earl Young, the new HR manager at Azalea Florists, suggests that a crèche be opened within office premises to help employees with young children. 
A) The management at Azalea Florists offers extra bonuses to all employees who volunteered for the community marathon for health awareness. 
B) Pam, a new employee at Azalea Florists, requests the HR manager for detailed information on the leave and health benefits in order to organize her plans for the year. 
C) Zelda, the accounting head at Azalea Florists, teaches English to some of her Spanish-speaking colleagues who find it difficult to manage English-speaking customers. 
D) Earl Young, the new HR manager at Azalea Florists, suggests that a crèche be opened within office premises to help employees with young children.

Question 2

Happy people can plan and manage their time well primarily because:

Accepted Answer

A) they believe in luck, fate, or chance. 
B) they have a very positive looking-glass self. 
C) they have an internal locus of control. 
D) they derive their purpose from pleasing others. 
A) they believe in luck, fate, or chance. 
B) they have a very positive looking-glass self. 
C) they have an internal locus of control. 
D) they derive their purpose from pleasing others.

Question 3

The place and time period of the first few years of most people's lives have a great effect on the formation of values.

Accepted Answer

A) True 
 B)False

Question 4

Values conflict commonly happens when one set of values clashes with another, and a decision has to be made very quickly.

Accepted Answer

A) True 
 B)False

Question 5

Sydney is against all forms of cheating and works diligently for her semester examinations. But during her financial accounting paper, she seeks help from her classmate. How is this behavior most likely to affect Sydney?

Accepted Answer

A) It could lead to cognitive dissonance. 
B) It could weaken Sydney's external locus of control. 
C) It could lead to content conflict. 
D) It could strengthen Sydney's internal locus of control. 
A) It could lead to cognitive dissonance. 
B) It could weaken Sydney's external locus of control. 
C) It could lead to content conflict. 
D) It could strengthen Sydney's internal locus of control.

Question 6

People sometimes find themselves wanting two different outcomes that contradict each other. This type of conflict is known as ____.

Accepted Answer

internal v

Question 7

What role do values play in establishing human relations?

Accepted Answer

Values are especially important to under

Question 8

Job performance leads to job ____, rather than vice versa.

Accepted Answer

The answer of Job performance leads to job ____, rather...

Question 9

When giving attitude-improving feedback, you should:

Accepted Answer

A) deal with opinions rather than facts. 
B) stress on the development of an external locus of control. 
C) deal with descriptions rather than judgments. 
D) stress on the development of an introvert temperament. 
A) deal with opinions rather than facts. 
B) stress on the development of an external locus of control. 
C) deal with descriptions rather than judgments. 
D) stress on the development of an introvert temperament.

Question 10

Terminal values reflect the ways you prefer to behave.

Accepted Answer

A) True 
 B)False

Question 11

Giving two negative messages for every positive one is the best way to improve a person's attitude.

Accepted Answer

A) True 
 B)False

Question 12

Attitudes are primarily tied to a person's:

Accepted Answer

A) self-esteem. 
B) age. 
C) ideal self. 
D) wealth. 
A) self-esteem. 
B) age. 
C) ideal self. 
D) wealth.

Question 13

According to Daniel Yankelovich, which of the following is one of the value patterns that have emerged among Americans since the early 1970s?

Accepted Answer

A) Americans now strongly value character over personality. 
B) Leisure time is more valued, mostly because it has become a rarer commodity. 
C) The nature of a person's paid job is less significant. 
D) Americans now insist much more strongly that jobs become more impersonal. 
A) Americans now strongly value character over personality. 
B) Leisure time is more valued, mostly because it has become a rarer commodity. 
C) The nature of a person's paid job is less significant. 
D) Americans now insist much more strongly that jobs become more impersonal.

Question 14

Positive attitude is a position resulting from healthy self-esteem, optimism, extraversion, and personal control.

Accepted Answer

A) True 
 B)False

Question 15

How are personal values formed?

Accepted Answer

Personal values are formed in early chil

Question 16

How does a person's internal locus of control affect his or her attitude?

Accepted Answer

A person with a positive attit

Question 17

How is the Internet changing consumer behavior?

Accepted Answer

Consumers are now demanding to be treate

Question 18

What determines an employee's degree of job satisfaction?

Accepted Answer

A person's satisfaction with work is dir

Question 19

Jim is an introvert who takes a pessimistic view of life. Which of the following is most likely to be true of Jim?

Accepted Answer

A) He is better equipped to cope with problems as compared to optimists. 
B) His focus is likely to be on his negative feelings instead of on solving his problems. 
C) He is more likely to accept the existence of problems. 
D) His behavior is likely to be directed outward toward others. 
A) He is better equipped to cope with problems as compared to optimists. 
B) His focus is likely to be on his negative feelings instead of on solving his problems. 
C) He is more likely to accept the existence of problems. 
D) His behavior is likely to be directed outward toward others.

Question 20

What are instrumental values?

Accepted Answer

A) Values that are likely to maintain a high priority throughout your life 
B) Values that reflect the ways you prefer to behave 
C) Values that typically cause cognitive dissonance 
D) Values that are goals in themselves 
A) Values that are likely to maintain a high priority throughout your life 
B) Values that reflect the ways you prefer to behave 
C) Values that typically cause cognitive dissonance 
D) Values that are goals in themselves

Which of the following best exemplifies organizational citizenship behavior?

Happy people can plan and manage their time well primarily because:

The place and time period of the first few years of most people's lives have a great effect on the formation of values.

Values conflict commonly happens when one set of values clashes with another, and a decision has to be made very quickly.

Sydney is against all forms of cheating and works diligently for her semester examinations. But during her financial accounting paper, she seeks help from her classmate. How is this behavior most likely to affect Sydney?

People sometimes find themselves wanting two different outcomes that contradict each other. This type of conflict is known as ____.

What role do values play in establishing human relations?

Job performance leads to job ____, rather than vice versa.

When giving attitude-improving feedback, you should:

Terminal values reflect the ways you prefer to behave.

Giving two negative messages for every positive one is the best way to improve a person's attitude.

Attitudes are primarily tied to a person's:

According to Daniel Yankelovich, which of the following is one of the value patterns that have emerged among Americans since the early 1970s?

Positive attitude is a position resulting from healthy self-esteem, optimism, extraversion, and personal control.

How are personal values formed?

How does a person's internal locus of control affect his or her attitude?

How is the Internet changing consumer behavior?

What determines an employee's degree of job satisfaction?

Jim is an introvert who takes a pessimistic view of life. Which of the following is most likely to be true of Jim?

What are instrumental values?

Human Relations: a Background

Self-Concept and Self-Esteem in Human Relations

Self-Awareness and Self-Disclosure

Motivation: Increasing Productivity

Communication and Human Relations

People, Groups, and Teams

Achieving Emotional Control

Individual and Organizational Change

Creativity and Human Relations

Conflict Management

Stress and Stress Management

Your External and Internal Customers

Human Relations in a World of Diversity

Business Ethics and Social Responsibility

Maintaining Workplace Health and Success

Filters

Exam 4: Attitudes and Values in Human Relations

Which of the following best exemplifies organizational citizenship behavior?

Happy people can plan and manage their time well primarily because:

The place and time period of the first few years of most people's lives have a great effect on the formation of values.

Values conflict commonly happens when one set of values clashes with another, and a decision has to be made very quickly.

Sydney is against all forms of cheating and works diligently for her semester examinations. But during her financial accounting paper, she seeks help from her classmate. How is this behavior most likely to affect Sydney?

People sometimes find themselves wanting two different outcomes that contradict each other. This type of conflict is known as ____.

What role do values play in establishing human relations?

Job performance leads to job ____, rather than vice versa.

When giving attitude-improving feedback, you should:

Terminal values reflect the ways you prefer to behave.

Giving two negative messages for every positive one is the best way to improve a person's attitude.

Attitudes are primarily tied to a person's:

According to Daniel Yankelovich, which of the following is one of the value patterns that have emerged among Americans since the early 1970s?

Positive attitude is a position resulting from healthy self-esteem, optimism, extraversion, and personal control.

How are personal values formed?

How does a person's internal locus of control affect his or her attitude?

How is the Internet changing consumer behavior?

What determines an employee's degree of job satisfaction?

Jim is an introvert who takes a pessimistic view of life. Which of the following is most likely to be true of Jim?

What are instrumental values?

Human Relations: a Background

Self-Concept and Self-Esteem in Human Relations

Self-Awareness and Self-Disclosure

Motivation: Increasing Productivity

Communication and Human Relations

People, Groups, and Teams

Achieving Emotional Control

Individual and Organizational Change

Creativity and Human Relations

Conflict Management

Stress and Stress Management

Your External and Internal Customers

Human Relations in a World of Diversity

Business Ethics and Social Responsibility

Maintaining Workplace Health and Success

Filters