Question 1

What are the options people have to reduce stress? How does each work? Which of these works best for you? Why?

Accepted Answer

The four most frequently used stress-red

Question 2

Early in the change process,a manager should use variable schedules of reinforcement with extrinsic rewards to reinforce new behaviors.

Accepted Answer

A) True 
 B)False

Question 3

Internal forces for change include demographic changes in the organization's workforce.

Accepted Answer

A) True 
 B)False

Question 4

XYZ,Inc.,makes consumer products such as shampoo,conditioner,deodorant,and toothpaste.Recently,market research conducted at a university revealed that consumer tastes have changed,and consumers now want their products to come in pastel colors.Currently,XYZ's products all follow a deep blue packaging scheme.What source of change is this?

Accepted Answer

A)  human resource problem 
B)  managerial decisions 
C)  demographic characteristics 
D)  manufacturing 
E)  changing customer preferences 
A)  human resource problem 
B)  managerial decisions 
C)  demographic characteristics 
D)  manufacturing 
E)  changing customer preferences

Question 5

An example of a stressor at the group level is

Accepted Answer

A)  excessive job demands. 
B)  a manager providing inadequate direction. 
C)  a high-pressure environment. 
D)  life-work imbalance. 
E)  a job with no autonomy. 
A)  excessive job demands. 
B)  a manager providing inadequate direction. 
C)  a high-pressure environment. 
D)  life-work imbalance. 
E)  a job with no autonomy.

Question 6

The advantage of _________ as a means of overcoming change is that it can be a relatively quick and inexpensive solution to resistance problems.

Accepted Answer

A)  facilitation and support 
B)  explicit and implicit coercion 
C)  manipulation and co-optation 
D)  participation and involvement 
E)  education and commitment 
A)  facilitation and support 
B)  explicit and implicit coercion 
C)  manipulation and co-optation 
D)  participation and involvement 
E)  education and commitment

Question 7

All stress is associated with negative emotions or outcomes.

Accepted Answer

A) True 
 B)False

Question 8

Compass Inc.is planning to reorganize the company toward a product line focus rather than a geographic perspective.Management recognizes that,in general,people prefer stability and comfort over change in their professional lives.They are expecting some resistance to this change.
Describe the dynamic view of resistance to change,listing factors in each of the portions of the model.

Accepted Answer

Dynamic perspectives of resist

Question 9

Albert wants to track his team's progress on a spreadsheet,rather than using new project management software.He believes that this has always worked well in the past.In this case,past success may cause Albert to resist change.

Accepted Answer

A) True 
 B)False

Question 10

At ABS Inc.,the market research group is now operating on flextime.Initially,ABS allowed the sales group to do so.This is an example of adaptive change.

Accepted Answer

A) True 
 B)False

Question 11

Michele has been working in a data-entry capacity for three years.As the company has downsized,she is taking on more and more work.She is suffering eyestrain from staring into computers.She has been disciplined for stepping away from her computer for unauthorized breaks.She is never complimented about the quality of work she produces.Describe the model of occupational stress,including a summary of the levels of stressors,types of appraisal,coping strategies,and different types of outcomes.Then give an example of each type of stressor from your own life.

Accepted Answer

Figure 16.9 presents a very useful and c

Question 12

__________ are exemplified by persistently high unemployment levels among young people around the world creating a strong force for change felt by governments and organizations.

Accepted Answer

A)  Social pressures 
B)  Market changes 
C)  Political pressures 
D)  Technological advancements 
E)  Demographic characteristics 
A)  Social pressures 
B)  Market changes 
C)  Political pressures 
D)  Technological advancements 
E)  Demographic characteristics

Question 13

The facilitation and support approach to overcoming resistance to change should be used when

Accepted Answer

A)  there is a lack of information. 
B)  the initiators do not have all the information they need to make the change. 
C)  people are resisting because of adjustment problems. 
D)  someone will clearly lose out in the change, and that person has considerable power to resist. 
E)  speed is essential and the initiators have considerable power. 
A)  there is a lack of information. 
B)  the initiators do not have all the information they need to make the change. 
C)  people are resisting because of adjustment problems. 
D)  someone will clearly lose out in the change, and that person has considerable power to resist. 
E)  speed is essential and the initiators have considerable power.

Question 14

_________ is the step of Kotter's eight-step model that involves eliminating barriers to change.

Accepted Answer

A)  Establishing a sense of urgency 
B)  Communicating the change vision 
C)  Empowering the broad-based action 
D)  Generating short-term wins 
E)  Anchoring new approaches in the culture 
A)  Establishing a sense of urgency 
B)  Communicating the change vision 
C)  Empowering the broad-based action 
D)  Generating short-term wins 
E)  Anchoring new approaches in the culture

Question 15

A(n) ______ is someone who is a catalyst in helping organizations to deal with old problems in new ways.

Accepted Answer

A)  recipient 
B)  mentor 
C)  initiator 
D)  change agent 
E)  dynamic force 
A)  recipient 
B)  mentor 
C)  initiator 
D)  change agent 
E)  dynamic force

Question 16

Primary appraisals are perceptions of how you are able to deal or cope with a given demand.

Accepted Answer

A) True 
 B)False

Question 17

The business department at WhatsUp University is planning to split into two departments,one for accounting and finance and another for marketing and management.As a result,the present department chair,Professor Bland,will lose his full-time release from teaching and also share his position on the dean's council with whoever the other department chair will be.He is against the change,stating that it will cause many problems.How would you describe the most likely cause of Dr.Bland's resistance?

Accepted Answer

A)  fear of failure 
B)  loss of status 
C)  dispositional resistance 
D)  fear of the unknown 
E)  peer pressure 
A)  fear of failure 
B)  loss of status 
C)  dispositional resistance 
D)  fear of the unknown 
E)  peer pressure

Question 18

Annotate Publishing Services (APS)uses freelancers to service its clients.They have traditionally solicited new freelancers through word of mouth and/or "Join Our Team" contact sheets on the company website.Management notices a decline in people expressing interest in joining their company.In the past,APS did not use any social media for recruiting.One of the partners takes responsibility for using social media to entice new freelancers.
What type of change is this? Identify the three general types of change and describe how they differ from each other.

Accepted Answer

This reflects innovative change. The man

Question 19

Jamie is a prize-winning weightlifter who desires to increase the amount of weight she can bench press in a matter of weeks.When a person aims for a goal with a deadline,it can be a source of stress.However,Jamie has enough time to work steadily toward a realistic goal.This is known as "good" stress or

Accepted Answer

A)  un-stress. 
B)  de-stress. 
C)  eustress. 
D)  positive stress. 
E)  distress. 
A)  un-stress. 
B)  de-stress. 
C)  eustress. 
D)  positive stress. 
E)  distress.

Question 20

________ is a coping strategy in which you avoid or ignore stressors.

Accepted Answer

A)  Escape 
B)  Symptom management 
C)  Primary 
D)  Secondary 
E)  Outcome control 
A)  Escape 
B)  Symptom management 
C)  Primary 
D)  Secondary 
E)  Outcome control

What are the options people have to reduce stress? How does each work? Which of these works best for you? Why?

Early in the change process,a manager should use variable schedules of reinforcement with extrinsic rewards to reinforce new behaviors.

Internal forces for change include demographic changes in the organization's workforce.

An example of a stressor at the group level is

The advantage of _________ as a means of overcoming change is that it can be a relatively quick and inexpensive solution to resistance problems.

All stress is associated with negative emotions or outcomes.

Albert wants to track his team's progress on a spreadsheet,rather than using new project management software.He believes that this has always worked well in the past.In this case,past success may cause Albert to resist change.

At ABS Inc.,the market research group is now operating on flextime.Initially,ABS allowed the sales group to do so.This is an example of adaptive change.

__________ are exemplified by persistently high unemployment levels among young people around the world creating a strong force for change felt by governments and organizations.

The facilitation and support approach to overcoming resistance to change should be used when

_________ is the step of Kotter's eight-step model that involves eliminating barriers to change.

A(n) ______ is someone who is a catalyst in helping organizations to deal with old problems in new ways.

Primary appraisals are perceptions of how you are able to deal or cope with a given demand.

________ is a coping strategy in which you avoid or ignore stressors.

Making OB Work for Me

Values and Attitudes

Individual Differences and Emotions

Social Perception and Managing Diversity

Foundations of Employee Motivation

Performance Management

Positive Organizational Behavior

Groups and Teams

Communication in the Digital Age

Managing Conflict and Negotiations

Decision Making and Creativity

Power,influence,and Politics

Leadership Effectiveness

Organizational Culture, socialization, and Mentoring

Organizational Design, effectiveness, and Innovation

Filters

Exam 16: Managing Change and Stres

What are the options people have to reduce stress? How does each work? Which of these works best for you? Why?

Early in the change process,a manager should use variable schedules of reinforcement with extrinsic rewards to reinforce new behaviors.

Internal forces for change include demographic changes in the organization's workforce.

An example of a stressor at the group level is

The advantage of _________ as a means of overcoming change is that it can be a relatively quick and inexpensive solution to resistance problems.

All stress is associated with negative emotions or outcomes.

Albert wants to track his team's progress on a spreadsheet,rather than using new project management software.He believes that this has always worked well in the past.In this case,past success may cause Albert to resist change.

At ABS Inc.,the market research group is now operating on flextime.Initially,ABS allowed the sales group to do so.This is an example of adaptive change.

__________ are exemplified by persistently high unemployment levels among young people around the world creating a strong force for change felt by governments and organizations.

The facilitation and support approach to overcoming resistance to change should be used when

_________ is the step of Kotter's eight-step model that involves eliminating barriers to change.

A(n) ______ is someone who is a catalyst in helping organizations to deal with old problems in new ways.

Primary appraisals are perceptions of how you are able to deal or cope with a given demand.

________ is a coping strategy in which you avoid or ignore stressors.

Making OB Work for Me

Values and Attitudes

Individual Differences and Emotions

Social Perception and Managing Diversity

Foundations of Employee Motivation

Performance Management

Positive Organizational Behavior

Groups and Teams

Communication in the Digital Age

Managing Conflict and Negotiations

Decision Making and Creativity

Power,influence,and Politics

Leadership Effectiveness

Organizational Culture, socialization, and Mentoring

Organizational Design, effectiveness, and Innovation

Filters