Exam 16: Managing Change and Stres

_________ is the last step of the ABCDE method of cognitive restructuring.

The step of Kotter's eight-step model that involves the guiding coalition using credibility from short-term wins to create more change is

_________ is(are)an example of social and political pressures for change.

JerryUp was one of the original cell phone providers.While it remained profitable for many years,after the advent of the Apple iPhone,the company realized that it missed its opportunity to stay in the lead of the cell phone market.

By doing attitude surveys of all staff,Cue Manufacturing shows management that moral is quite low and,as a result,the risk to safety is quite high.Management knows they have to take action.They decide to modify employee shift hours and breaks. Once employees and managers begin to see how these actions are benefiting them,the company and those around them,they will begin to participate more fully in the transition.This occurs during the ________ stage of the Lewin model.

Sam has worked for the company for 30 years and is very good,although slow at his job of putting together reports on the department's performance.Recently,Susan,his new manager,talked with him about adopting a new software program that would make his job easier and quicker to accomplish,and allow him to take on additional responsibilities.Sam doesn't want to adopt this new software because his old way of doing the reports has worked just fine.How would you describe the most likely cause of Sam's resistance?

The advantage of _________ as a means of overcoming change is that once persuaded,people will often help with the implementation of the change.

Resistance to change is a dynamic interaction among recipient characteristics,change agent characteristics,and the relationship between the recipient and the change agent.

Harold's boss has just told him that he will be moved to a new office in order to allow space for a new copier for the office.Harold is very unhappy with the prospect of having to pack up all his things and then reorganize them in his new area.He also is having trouble understanding why the new copier has to be in his space,instead of someone else's.How would you describe the most likely cause of Harold's resistance?

As part of developing its next strategic plan,Mortimer,Inc.,assesses what it does well and what it does poorly,as well as reviews the environmental threats and opportunities.It is conducting a(n)

Jeremy is a business student at ABC University.He is currently enrolled for 18 credits,mostly of quantitative courses with high workloads.He also works 25 hours a week as a bartender.Final exams are coming soon and he is worried about his grades.How would you characterize the cause(s)of Jeremy's stress?

Which of the following is about stress?

One advantage of Kotter's eight-step process of implementing change is that it is relatively easy and simple to implement.

__________ are perceptions of whether a stressor is irrelevant,positive,or negative.

_________ change is at the high end of the continuum of complexity,cost,and uncertainty.

The first step of the ABCDE method of cognitive restructuring is

In the last step of Lewin's model of change,_________,role modeling is probably the most powerful way to get others to follow.

________ is(are)an example of a stressor at the individual level.

The negotiation and communication approach to overcoming resistance to change should be used when

Janis is in charge of marketing for a department store sale.During previous sales,she has had success using only radio advertisements to draw customers into the store for a sale.A colleague suggests TV commercials as another approach to marketing.Janis is resistant to change because she knows that the radio advertisements have worked.What form of resistance to change is Janis exhibiting?