Question 1

Perception is a cognitive process that enables us to interpret and understand our surroundings.

Accepted Answer

A) True 
 B)False

Question 2

While perception is a part of the organizing framework for understanding and applying OB,it is a relatively unimportant process.

Accepted Answer

A) True 
 B)False

Question 3

A(n)______ is an individual's set of beliefs about the characteristics of a group.

Accepted Answer

A)  implicit cognition 
B)  stereotype 
C)  negativity bias 
D)  attribution 
E)  memory 
A)  implicit cognition 
B)  stereotype 
C)  negativity bias 
D)  attribution 
E)  memory

Question 4

The generation described as workaholic,idealistic,competitive,and materialistic is2020

Accepted Answer

A)  traditionalists. 
B)  baby boomers. 
C)  Gen Xers. 
D)  millennials. 
E)  Gen 
A)  traditionalists. 
B)  baby boomers. 
C)  Gen Xers. 
D)  millennials. 
E)  Gen

Question 5

Quadrics Company,a service provider,is hiring for their customer service staff.They are reviewing resumes online.Because of "implicit cognitions," Quadrics tends to hire women for these positions.Explain the concept of "implicit cognitions" and describe actions that Quadrics could take to address any bias that occurs.

Accepted Answer

Interviewers make hiring decisions based

Question 6

Saying,"You've got to pay your dues" is another way to promote the status quo.This is an example of the _______ option that organizations can use to address any type of diversity issue.

Accepted Answer

A)  include/exclude 
B)  deny 
C)  suppress 
D)  isolate 
E)  tolerate 
A)  include/exclude 
B)  deny 
C)  suppress 
D)  isolate 
E)  tolerate

Question 7

Carl's team is evaluating his effectiveness as a leader.Which of the following behaviors does reflect an effective leader?

Accepted Answer

A)  telling others they have done well 
B)  not letting other group members make any decisions 
C)  trying to get the group to work as a team 
D)  maintaining definite standards of performance 
E)  setting specific goals for the group 
A)  telling others they have done well 
B)  not letting other group members make any decisions 
C)  trying to get the group to work as a team 
D)  maintaining definite standards of performance 
E)  setting specific goals for the group

Question 8

Chris has studied for his mathematics test and his English test.He expects to do moderately well in both subjects.He gets an "A" in English,but fails mathematics.While Chris feels that the grade he got for English was well-deserved,he blames his failure in mathematics on the fact that his teacher,Mr.Wallace,does not like him.In this situation,Chris is exhibiting

Accepted Answer

A)  stereotypical behavior. 
B)  a fundamental attribution bias. 
C)  a negativity bias. 
D)  micro-aggression. 
E)  a self-serving bias. 
A)  stereotypical behavior. 
B)  a fundamental attribution bias. 
C)  a negativity bias. 
D)  micro-aggression. 
E)  a self-serving bias.

Question 9

Karrin notices immediately that one of the members assigned to her team in a marketing class is a middle-aged man.This is a(n)_______ characteristic.

Accepted Answer

A)  deep-level 
B)  surface-level 
C)  internal 
D)  external 
E)  attributional 
A)  deep-level 
B)  surface-level 
C)  internal 
D)  external 
E)  attributional

Question 10

Kelley hypothesized that people make causal attributions by observing

Accepted Answer

A)  external and internal factors and perceptions. 
B)  consensus, distinctiveness, and consistency. 
C)  effort, consistency, and ability. 
D)  implicit and explicit factors. 
E)  stereotypes and implicit cognition. 
A)  external and internal factors and perceptions. 
B)  consensus, distinctiveness, and consistency. 
C)  effort, consistency, and ability. 
D)  implicit and explicit factors. 
E)  stereotypes and implicit cognition.

Question 11

Shoney's hired African Americans to fill positions of dining-room supervisors and vice presidents,added more franchises owned by African Americans,and purchased more goods and services from minority-owned companies.This represents the _____ option that organization can use to address diversity issues.

Accepted Answer

A)  suppress 
B)  isolate 
C)  include/exclude 
D)  assimilate 
E)  deny 
A)  suppress 
B)  isolate 
C)  include/exclude 
D)  assimilate 
E)  deny

Question 12

The fundamental attribution bias says that we tend to overattribute others' behaviors to _________ factors.

Accepted Answer

A)  situational 
B)  external 
C)  environmental 
D)  personal 
E)  self-serving 
A)  situational 
B)  external 
C)  environmental 
D)  personal 
E)  self-serving

Question 13

______ is based on a simple premise: Rightly or wrongly,people infer causes for their own and others' behavior.

Accepted Answer

A)  Context of interaction 
B)  Stereotyping 
C)  Person perception 
D)  Implicit cognition 
E)  Attribution theory 
A)  Context of interaction 
B)  Stereotyping 
C)  Person perception 
D)  Implicit cognition 
E)  Attribution theory

Question 14

Jennifer is described by her friends as independent,distrusting authority,and technologically savvy.One of her strongest memories is the day of the Oklahoma City bombings.She is most likely to be a member of the _____ generation.

Accepted Answer

A)  Baby boomers 
B)  Gen Xers 
C)  Gen 2020 
D)  Traditionalists 
E)  Millennials 
A)  Baby boomers 
B)  Gen Xers 
C)  Gen 2020 
D)  Traditionalists 
E)  Millennials

Question 15

Managing diversity gives an organization the ability to grow and maintain its business in an increasingly competitive marketplace.Provide two examples that show how an organization might benefit from managing diversity.

Accepted Answer

The textbook specifies two examples,but

Question 16

Which of the following is not a behavior that research found in the employees' categorical knowledge of good leaders?

Accepted Answer

A)  Telling people they had done well. 
B)  Setting specific goals for the group. 
C)  Maintaining definite standards for performance. 
D)  Letting other group members make decisions. 
E)  Using an autocratic approach. 
A)  Telling people they had done well. 
B)  Setting specific goals for the group. 
C)  Maintaining definite standards for performance. 
D)  Letting other group members make decisions. 
E)  Using an autocratic approach.

Question 17

Josephine is on a four-person project team in her management class.The team produces four reports during the term,and each person leads one of these projects.The project Josephine leads earned an A,while the team receives Cs on the other three reports. Josephine believes that her project was successful was because of her leadership abilities,while the other projects were not as good because of the inadequate skills of the other team members.She demonstrates ______ in her beliefs.

Accepted Answer

A)  negativity bias 
B)  self-serving bias 
C)  central tendency 
D)  halo effect 
E)  leniency effect 
A)  negativity bias 
B)  self-serving bias 
C)  central tendency 
D)  halo effect 
E)  leniency effect

Question 18

______ characteristics are quickly apparent to interactants.

Accepted Answer

A)  Deep-level 
B)  Surface-level 
C)  Internal 
D)  External 
E)  Attributional 
A)  Deep-level 
B)  Surface-level 
C)  Internal 
D)  External 
E)  Attributional

Question 19

Kelley identified three dimensions of behavior that people observe when making attributions: consensus,distinctiveness,and consistency.

Accepted Answer

A) True 
 B)False

Question 20

When must managers accurately identify and communicate the behavioral characteristics and results they look for in a good performance?

Accepted Answer

A)  at the beginning of a review cycle 
B)  in the middle of a review cycle 
C)  at the end of a review cycle 
D)  during the performance review meeting 
E)  at least once a year 
A)  at the beginning of a review cycle 
B)  in the middle of a review cycle 
C)  at the end of a review cycle 
D)  during the performance review meeting 
E)  at least once a year

Perception is a cognitive process that enables us to interpret and understand our surroundings.

While perception is a part of the organizing framework for understanding and applying OB,it is a relatively unimportant process.

A(n)______ is an individual's set of beliefs about the characteristics of a group.

The generation described as workaholic,idealistic,competitive,and materialistic is2020

Saying,"You've got to pay your dues" is another way to promote the status quo.This is an example of the _______ option that organizations can use to address any type of diversity issue.

Carl's team is evaluating his effectiveness as a leader.Which of the following behaviors does reflect an effective leader?

Karrin notices immediately that one of the members assigned to her team in a marketing class is a middle-aged man.This is a(n)_______ characteristic.

Kelley hypothesized that people make causal attributions by observing

The fundamental attribution bias says that we tend to overattribute others' behaviors to _________ factors.

______ is based on a simple premise: Rightly or wrongly,people infer causes for their own and others' behavior.

Jennifer is described by her friends as independent,distrusting authority,and technologically savvy.One of her strongest memories is the day of the Oklahoma City bombings.She is most likely to be a member of the _____ generation.

Managing diversity gives an organization the ability to grow and maintain its business in an increasingly competitive marketplace.Provide two examples that show how an organization might benefit from managing diversity.

Which of the following is not a behavior that research found in the employees' categorical knowledge of good leaders?

______ characteristics are quickly apparent to interactants.

Kelley identified three dimensions of behavior that people observe when making attributions: consensus,distinctiveness,and consistency.

When must managers accurately identify and communicate the behavioral characteristics and results they look for in a good performance?

Making OB Work for Me

Values and Attitudes

Individual Differences and Emotions

Foundations of Employee Motivation

Performance Management

Positive Organizational Behavior

Groups and Teams

Communication in the Digital Age

Managing Conflict and Negotiations

Decision Making and Creativity

Power,influence,and Politics

Leadership Effectiveness

Organizational Culture, socialization, and Mentoring

Organizational Design, effectiveness, and Innovation

Managing Change and Stres

Filters

Exam 4: Social Perception and Managing Diversity

Perception is a cognitive process that enables us to interpret and understand our surroundings.

While perception is a part of the organizing framework for understanding and applying OB,it is a relatively unimportant process.

A(n)______ is an individual's set of beliefs about the characteristics of a group.

The generation described as workaholic,idealistic,competitive,and materialistic is2020

Saying,"You've got to pay your dues" is another way to promote the status quo.This is an example of the _______ option that organizations can use to address any type of diversity issue.

Carl's team is evaluating his effectiveness as a leader.Which of the following behaviors does reflect an effective leader?

Karrin notices immediately that one of the members assigned to her team in a marketing class is a middle-aged man.This is a(n)_______ characteristic.

Kelley hypothesized that people make causal attributions by observing

The fundamental attribution bias says that we tend to overattribute others' behaviors to _________ factors.

______ is based on a simple premise: Rightly or wrongly,people infer causes for their own and others' behavior.

Jennifer is described by her friends as independent,distrusting authority,and technologically savvy.One of her strongest memories is the day of the Oklahoma City bombings.She is most likely to be a member of the _____ generation.

Managing diversity gives an organization the ability to grow and maintain its business in an increasingly competitive marketplace.Provide two examples that show how an organization might benefit from managing diversity.

Which of the following is not a behavior that research found in the employees' categorical knowledge of good leaders?

______ characteristics are quickly apparent to interactants.

Kelley identified three dimensions of behavior that people observe when making attributions: consensus,distinctiveness,and consistency.

When must managers accurately identify and communicate the behavioral characteristics and results they look for in a good performance?

Making OB Work for Me

Values and Attitudes

Individual Differences and Emotions

Foundations of Employee Motivation

Performance Management

Positive Organizational Behavior

Groups and Teams

Communication in the Digital Age

Managing Conflict and Negotiations

Decision Making and Creativity

Power,influence,and Politics

Leadership Effectiveness

Organizational Culture, socialization, and Mentoring

Organizational Design, effectiveness, and Innovation

Managing Change and Stres

Filters