Question 1

Justine,a manager,has decided that Harrison is performing poorly because he is lazy.This is an example of a negativity bias.

Accepted Answer

A) True 
 B)False

Question 2

Affirmative action plans

Accepted Answer

A)  are always mandated through legal processes. 
B)  include quotas. 
C)  can negatively affect women and minorities. 
D)  require organizations to hire unqualified people. 
E)  have failed to create opportunities for women and minorities. 
A)  are always mandated through legal processes. 
B)  include quotas. 
C)  can negatively affect women and minorities. 
D)  require organizations to hire unqualified people. 
E)  have failed to create opportunities for women and minorities.

Question 3

Perception is the process that

Accepted Answer

A)  measures an individual's set of beliefs about the characteristics of a group. 
B)  automatically activates any thoughts or beliefs from memory. 
C)  evaluates suspected or inferred causes of behavior. 
D)  enables us to interpret and understand our surroundings. 
E)  attributes another person's behavior to his or her personal characteristics. 
A)  measures an individual's set of beliefs about the characteristics of a group. 
B)  automatically activates any thoughts or beliefs from memory. 
C)  evaluates suspected or inferred causes of behavior. 
D)  enables us to interpret and understand our surroundings. 
E)  attributes another person's behavior to his or her personal characteristics.

Question 4

Describe the status of the US workforce in terms of gender diversity/equality.Does this represent significant change from the past? Argue your position.

Accepted Answer

Coined in 1986,the term glass ceiling is

Question 5

Name and explain at least seven of the barriers to implementing successful diversity programs.Suggest ways that organizations can overcome these barriers.
The following is a list of the most common barriers to implementing successful diversity programs:

Accepted Answer

The following is a list of the most comm

Question 6

Perception is influenced by three key components.Describe each component and give an example of each from your own experiences.

Accepted Answer

Perception is influenced by three key co

Question 7

Which of the following is not one of the key perceiver characteristics that affect our perceptions of others?

Accepted Answer

A)  needs and goals 
B)  category-based knowledge 
C)  nonverbal cues 
D)  experience with target 
E)  direction of gaze 
A)  needs and goals 
B)  category-based knowledge 
C)  nonverbal cues 
D)  experience with target 
E)  direction of gaze

Question 8

Molly works as a dishwasher at a restaurant.She comes across as a fun-loving,party-going person.One day her dog falls sick and Molly has to take him to the vet.She calls her boss and tells him that she won't be coming in to work.Her boss thinks that Molly is missing work intentionally,so that she can go out and party.Which of the following best describes the boss's perception of the situation?

Accepted Answer

A)  halo effect 
B)  leniency effect 
C)  central tendency 
D)  self-serving bias 
E)  fundamental attribution bias 
A)  halo effect 
B)  leniency effect 
C)  central tendency 
D)  self-serving bias 
E)  fundamental attribution bias

Question 9

Surface-level characteristics include _____,age,and race.

Accepted Answer

A)  gender 
B)  attitudes 
C)  opinions 
D)  values 
E)  seniority 
A)  gender 
B)  attitudes 
C)  opinions 
D)  values 
E)  seniority

Question 10

In distinctiveness,I compare an individual's behavior with that of his or her peers.

Accepted Answer

A) True 
 B)False

Question 11

Alana looks at the clouds and sees flowers.Her brother,Sammy,looks at the same clouds and sees jellyfish.Alana and Sammy have different

Accepted Answer

A)  stereotypes. 
B)  perceptions. 
C)  attributions. 
D)  attitudes. 
E)  contexts. 
A)  stereotypes. 
B)  perceptions. 
C)  attributions. 
D)  attitudes. 
E)  contexts.

Question 12

Which one of the following is not a difference between affirmative action and diversity management?

Accepted Answer

A)  Affirmative action does not legitimize quotas. 
B)  Affirmative action does not require companies to hire unqualified people. 
C)  Affirmative action has created tremendous opportunities for women and minorities. 
D)  Affirmative action is an intervention aimed at giving management a chance to correct an imbalance. 
E)  Affirmative action only refers to mandatory programs. 
A)  Affirmative action does not legitimize quotas. 
B)  Affirmative action does not require companies to hire unqualified people. 
C)  Affirmative action has created tremendous opportunities for women and minorities. 
D)  Affirmative action is an intervention aimed at giving management a chance to correct an imbalance. 
E)  Affirmative action only refers to mandatory programs.

Question 13

Joyce finds that the members of the project team to which she has been assigned in her management class are all athletes on the college's football and basketball teams.She immediately considers dropping the class because she thinks her experience with that team will be negative.Joyce is likely to be reacting to a

Accepted Answer

A)  negativity bias. 
B)  stereotype. 
C)  self-serving bias. 
D)  semantic memory. 
E)  fundamental attribution bias. 
A)  negativity bias. 
B)  stereotype. 
C)  self-serving bias. 
D)  semantic memory. 
E)  fundamental attribution bias.

Question 14

The term _______ identifies an invisible but absolute barrier that prevents women from advancing to higher-level positions.

Accepted Answer

A)  diversity management 
B)  affirmative action 
C)  glass ceiling 
D)  causal attribution 
E)  self-serving bias 
A)  diversity management 
B)  affirmative action 
C)  glass ceiling 
D)  causal attribution 
E)  self-serving bias

Question 15

Describe the two attributional tendencies that can bias our interpretations of observed behavior.Give an example of each.Why are these important for managers to understand?

Accepted Answer

Researchers have uncovered two attributi

Question 16

Josef,a manager,reviews Arturo's performance over the past six months and notes that during February he was late to work five times.He was not late during any other months.Josef is observing

Accepted Answer

A)  consensus. 
B)  distinctiveness. 
C)  implicit factors. 
D)  explicit factors. 
E)  consistency. 
A)  consensus. 
B)  distinctiveness. 
C)  implicit factors. 
D)  explicit factors. 
E)  consistency.

Question 17

If Otto views a situation as having low consensus,low distinctiveness,and high consistency,he is likely to make an attribution of

Accepted Answer

A)  internal causes. 
B)  external causes. 
C)  self-serving bias. 
D)  fundamental bias. 
E)  person perception. 
A)  internal causes. 
B)  external causes. 
C)  self-serving bias. 
D)  fundamental bias. 
E)  person perception.

Question 18

Helen uses a wheelchair to get around.Her company,Cue Furniture,makes sure her desk is wheelchair accessible.The ___________ requires the company to do provide this.

Accepted Answer

A)  Civil Rights Act 
B)  Rehabilitation Act 
C)  Genetic Information Nondiscrimination Act 
D)  Americans with Disabilities Act 
E)  Equal Treatment Directive 
A)  Civil Rights Act 
B)  Rehabilitation Act 
C)  Genetic Information Nondiscrimination Act 
D)  Americans with Disabilities Act 
E)  Equal Treatment Directive

Question 19

Meghan has a virtual interview with ABQ,Inc.for a receptionist position.The interviewer asks Meghan about any potential physical limitations she has.Meghan,who uses a walker,chooses not to answer.She does not get the job.
Explain how this situation involves both discrimination and stereotyping.What should the interviewer have done differently and why? How would the Human Resources manager address what the interviewer did?

Accepted Answer

Approximately 20 percent of Americans ha

Question 20

Deep-level characteristics of diversity

Accepted Answer

A)  are the most stable. 
B)  are unchangeable. 
C)  include attitudes, opinions, and values. 
D)  are not under our control. 
E)  include our ethnicity. 
A)  are the most stable. 
B)  are unchangeable. 
C)  include attitudes, opinions, and values. 
D)  are not under our control. 
E)  include our ethnicity.

Justine,a manager,has decided that Harrison is performing poorly because he is lazy.This is an example of a negativity bias.

Affirmative action plans

Perception is the process that

Describe the status of the US workforce in terms of gender diversity/equality.Does this represent significant change from the past? Argue your position.

Name and explain at least seven of the barriers to implementing successful diversity programs.Suggest ways that organizations can overcome these barriers. The following is a list of the most common barriers to implementing successful diversity programs:

Perception is influenced by three key components.Describe each component and give an example of each from your own experiences.

Which of the following is not one of the key perceiver characteristics that affect our perceptions of others?

Surface-level characteristics include _____,age,and race.

In distinctiveness,I compare an individual's behavior with that of his or her peers.

Alana looks at the clouds and sees flowers.Her brother,Sammy,looks at the same clouds and sees jellyfish.Alana and Sammy have different

Which one of the following is not a difference between affirmative action and diversity management?

The term _______ identifies an invisible but absolute barrier that prevents women from advancing to higher-level positions.

Describe the two attributional tendencies that can bias our interpretations of observed behavior.Give an example of each.Why are these important for managers to understand?

Josef,a manager,reviews Arturo's performance over the past six months and notes that during February he was late to work five times.He was not late during any other months.Josef is observing

If Otto views a situation as having low consensus,low distinctiveness,and high consistency,he is likely to make an attribution of

Helen uses a wheelchair to get around.Her company,Cue Furniture,makes sure her desk is wheelchair accessible.The ___________ requires the company to do provide this.

Deep-level characteristics of diversity

Making OB Work for Me

Values and Attitudes

Individual Differences and Emotions

Foundations of Employee Motivation

Performance Management

Positive Organizational Behavior

Groups and Teams

Communication in the Digital Age

Managing Conflict and Negotiations

Decision Making and Creativity

Power,influence,and Politics

Leadership Effectiveness

Organizational Culture, socialization, and Mentoring

Organizational Design, effectiveness, and Innovation

Managing Change and Stres

Filters

Exam 4: Social Perception and Managing Diversity

Justine,a manager,has decided that Harrison is performing poorly because he is lazy.This is an example of a negativity bias.

Affirmative action plans

Perception is the process that

Describe the status of the US workforce in terms of gender diversity/equality.Does this represent significant change from the past? Argue your position.

Name and explain at least seven of the barriers to implementing successful diversity programs.Suggest ways that organizations can overcome these barriers. The following is a list of the most common barriers to implementing successful diversity programs:

Perception is influenced by three key components.Describe each component and give an example of each from your own experiences.

Which of the following is not one of the key perceiver characteristics that affect our perceptions of others?

Surface-level characteristics include _____,age,and race.

In distinctiveness,I compare an individual's behavior with that of his or her peers.

Alana looks at the clouds and sees flowers.Her brother,Sammy,looks at the same clouds and sees jellyfish.Alana and Sammy have different

Which one of the following is not a difference between affirmative action and diversity management?

The term _______ identifies an invisible but absolute barrier that prevents women from advancing to higher-level positions.

Describe the two attributional tendencies that can bias our interpretations of observed behavior.Give an example of each.Why are these important for managers to understand?

Josef,a manager,reviews Arturo's performance over the past six months and notes that during February he was late to work five times.He was not late during any other months.Josef is observing

If Otto views a situation as having low consensus,low distinctiveness,and high consistency,he is likely to make an attribution of

Helen uses a wheelchair to get around.Her company,Cue Furniture,makes sure her desk is wheelchair accessible.The ___________ requires the company to do provide this.

Deep-level characteristics of diversity

Making OB Work for Me

Values and Attitudes

Individual Differences and Emotions

Foundations of Employee Motivation

Performance Management

Positive Organizational Behavior

Groups and Teams

Communication in the Digital Age

Managing Conflict and Negotiations

Decision Making and Creativity

Power,influence,and Politics

Leadership Effectiveness

Organizational Culture, socialization, and Mentoring

Organizational Design, effectiveness, and Innovation

Managing Change and Stres

Filters