Question 1

Which of the following is not one of the basic elements of selecting an effective solution?

Accepted Answer

A)  determining the basic criteria for the decision 
B)  selecting an OB concept or topic to apply 
C)  deciding who will be involved in choosing the solution 
D)  considering the consequences of each alternative 
E)  agreeing on a method for decision making 
A)  determining the basic criteria for the decision 
B)  selecting an OB concept or topic to apply 
C)  deciding who will be involved in choosing the solution 
D)  considering the consequences of each alternative 
E)  agreeing on a method for decision making

Question 2

Why are ethics considered so important when studying organizational behavior?

Accepted Answer

A)  Unethical behavior makes it easy to influence others and conduct business. 
B)  Unethical behavior can ensure loyalty, which helps the performance of individuals and teams. 
C)  You will be confronted with ethical challenges at all levels of organizations and throughout your career. 
D)  Unethical acts are not illegal and can benefit the company. 
E)  Some unethical acts are necessary to work around unfair governmental regulations. 
A)  Unethical behavior makes it easy to influence others and conduct business. 
B)  Unethical behavior can ensure loyalty, which helps the performance of individuals and teams. 
C)  You will be confronted with ethical challenges at all levels of organizations and throughout your career. 
D)  Unethical acts are not illegal and can benefit the company. 
E)  Some unethical acts are necessary to work around unfair governmental regulations.

Question 3

Javier is dealing with several employees who are chronically late.He unilaterally decides to dock everyone's daily pay 5 percent if they are more than 10 minutes late.Javier will have better results using

Accepted Answer

A)  the contingency approach. 
B)  the "one-best-way" approach. 
C)  the environmental theory. 
D)  ethical decision making. 
E)  the human capital theory. 
A)  the contingency approach. 
B)  the "one-best-way" approach. 
C)  the environmental theory. 
D)  ethical decision making. 
E)  the human capital theory.

Question 4

Halim hires a new employee who best meets the characteristics he is looking for in the ideal employee.He is

Accepted Answer

A)  resolving the problem. 
B)  solving the problem. 
C)  dissolving the problem. 
D)  ignoring the problem. 
E)  avoiding the problem. 
A)  resolving the problem. 
B)  solving the problem. 
C)  dissolving the problem. 
D)  ignoring the problem. 
E)  avoiding the problem.

Question 5

Pascal is a customer-service representative who handles phone inquiries.He has a goal of handling 12 calls per hour.When he gets a customer with a complex situation,he tends to become short with that person to keep the call short.This is an example of

Accepted Answer

A)  ill-conceived goals. 
B)  motivated blindness. 
C)  indirect blindness. 
D)  the slippery slope. 
E)  overvaluing outcomes. 
A)  ill-conceived goals. 
B)  motivated blindness. 
C)  indirect blindness. 
D)  the slippery slope. 
E)  overvaluing outcomes.

Question 6

At work,Jenna always volunteers to help others on their projects.But,she really resents the extra work and constantly complains to her friends that she is doing everyone else's job.Jenna is not _____; she needs to be more self-aware of what she takes on.

Accepted Answer

A)  authentic 
B)  objective 
C)  fake 
D)  credible 
E)  a leader 
A)  authentic 
B)  objective 
C)  fake 
D)  credible 
E)  a leader

Question 7

Soft skills are job specific; they are useful only in certain jobs.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following statements is ?

Accepted Answer

A)  Ill-conceived goals occur when we set goals and incentives to promote a desired behavior, and that behavior is achieved. 
B)  The slippery slope refers to seeing the ethical actions of others as an example to follow. 
C)  Motivated blindness occurs when we overlook the unethical behavior of another because it's in our interest to remain ignorant. 
D)  If the outcome is good, then the behavior must be ethical. 
E)  Direct blindness occurs when we hold others less accountable for unethical behavior because it's carried out through third parties. 
A)  Ill-conceived goals occur when we set goals and incentives to promote a desired behavior, and that behavior is achieved. 
B)  The slippery slope refers to seeing the ethical actions of others as an example to follow. 
C)  Motivated blindness occurs when we overlook the unethical behavior of another because it's in our interest to remain ignorant. 
D)  If the outcome is good, then the behavior must be ethical. 
E)  Direct blindness occurs when we hold others less accountable for unethical behavior because it's carried out through third parties.

Question 9

Maria is having an argument with her father.He believes that focusing on her computer skills is the most important of Maria's college experience.Maria disagrees,arguing that ______ is/are the more critical.

Accepted Answer

A)  overall technical expertise 
B)  self-awareness 
C)  problem-solving skills 
D)  an ethical perspective 
E)  business knowledge 
A)  overall technical expertise 
B)  self-awareness 
C)  problem-solving skills 
D)  an ethical perspective 
E)  business knowledge

Question 10

Recently,the Acme Explosives Company was sold to a new owner,Roadrunner Inc.The operations of the two organizations are going to be merged,with several of the manufacturing locations possibly to be eliminated.______ is the most likely OB perspective to apply.

Accepted Answer

A)  Individual 
B)  Group 
C)  Organizational 
D)  Interactional 
E)  Situation 
A)  Individual 
B)  Group 
C)  Organizational 
D)  Interactional 
E)  Situation

Question 11

What kind of a response is a manager making when he or she chooses a satisfactory,but not ideal,solution?

Accepted Answer

A)  resolving 
B)  solving 
C)  dissolving 
D)  ignoring 
E)  avoiding 
A)  resolving 
B)  solving 
C)  dissolving 
D)  ignoring 
E)  avoiding

Question 12

"When you know yourself,you are comfortable with your strengths and not crippled by your shortcomings...." This is

Accepted Answer

A)  a soft skill. 
B)  self-awareness. 
C)  common sense. 
D)  hindsight. 
E)  objectivity. 
A)  a soft skill. 
B)  self-awareness. 
C)  common sense. 
D)  hindsight. 
E)  objectivity.

Question 13

According to research,the most common predictor of cheating in school is peer behavior.

Accepted Answer

A) True 
 B)False

Question 14

Javier asked Maria for general advice on homework.Then he asked her to let him see specific problems.Now he wants to copy her assignment,claiming he has no time and the content is too difficult.This is an example of

Accepted Answer

A)  ill-conceived goals. 
B)  motivated blindness. 
C)  indirect blindness. 
D)  the slippery slope. 
E)  overvaluing outcomes. 
A)  ill-conceived goals. 
B)  motivated blindness. 
C)  indirect blindness. 
D)  the slippery slope. 
E)  overvaluing outcomes.

Question 15

The remedy for motivated blindness is

Accepted Answer

A)  to root out conflicts of interest. 
B)  when handing off work, to ask if the assignment might invite unethical behavior. 
C)  to reward solid decision processes, not just good outcomes. 
D)  to be alert for even trivial ethical infractions and address them immediately. 
E)  to brainstorm unintended consequences. 
A)  to root out conflicts of interest. 
B)  when handing off work, to ask if the assignment might invite unethical behavior. 
C)  to reward solid decision processes, not just good outcomes. 
D)  to be alert for even trivial ethical infractions and address them immediately. 
E)  to brainstorm unintended consequences.

Question 16

In the Organizing Framework,

Accepted Answer

A)  inputs lead to processes, which lead to outcomes. 
B)  inputs lead directly to outcomes. 
C)  outcomes never affect inputs. 
D)  outcomes never affect processes. 
E)  inputs are unrelated to processes. 
A)  inputs lead to processes, which lead to outcomes. 
B)  inputs lead directly to outcomes. 
C)  outcomes never affect inputs. 
D)  outcomes never affect processes. 
E)  inputs are unrelated to processes.

Question 17

Explain the difference between hard and soft skills and why both are important.List what you think are your two strongest soft skills.Also briefly,and specifically,explain how they can or do benefit you at school and work.List what you think are your two strongest hard skills.Explain specifically how they can or do benefit you at work and school.

Accepted Answer

Hard skills are the technical expertise

Question 18

The interactional perspective states that behavior is a function of interdependent person and environmental factors.

Accepted Answer

A) True 
 B)False

Question 19

Assume that you worked for Quality Investments for four years.The owners of the firm-whom you respected-have been charged with insider trading.They deny the charge,but the firm is closing down and you need to find another job.How does the firm's unethical behavior impact you personally? How can you explain the situation during an interview?

Accepted Answer

Criminal or not,unethical behavior negat

Question 20

Research shows that sustainable businesses are led by CEOs who take a people-centered,inclusive approach.

Accepted Answer

A) True 
 B)False

Which of the following is not one of the basic elements of selecting an effective solution?

Why are ethics considered so important when studying organizational behavior?

Javier is dealing with several employees who are chronically late.He unilaterally decides to dock everyone's daily pay 5 percent if they are more than 10 minutes late.Javier will have better results using

Halim hires a new employee who best meets the characteristics he is looking for in the ideal employee.He is

Pascal is a customer-service representative who handles phone inquiries.He has a goal of handling 12 calls per hour.When he gets a customer with a complex situation,he tends to become short with that person to keep the call short.This is an example of

At work,Jenna always volunteers to help others on their projects.But,she really resents the extra work and constantly complains to her friends that she is doing everyone else's job.Jenna is not _____; she needs to be more self-aware of what she takes on.

Soft skills are job specific; they are useful only in certain jobs.

Which of the following statements is ?

Maria is having an argument with her father.He believes that focusing on her computer skills is the most important of Maria's college experience.Maria disagrees,arguing that ______ is/are the more critical.

Recently,the Acme Explosives Company was sold to a new owner,Roadrunner Inc.The operations of the two organizations are going to be merged,with several of the manufacturing locations possibly to be eliminated.______ is the most likely OB perspective to apply.

What kind of a response is a manager making when he or she chooses a satisfactory,but not ideal,solution?

"When you know yourself,you are comfortable with your strengths and not crippled by your shortcomings...." This is

According to research,the most common predictor of cheating in school is peer behavior.

Javier asked Maria for general advice on homework.Then he asked her to let him see specific problems.Now he wants to copy her assignment,claiming he has no time and the content is too difficult.This is an example of

The remedy for motivated blindness is

In the Organizing Framework,

The interactional perspective states that behavior is a function of interdependent person and environmental factors.

Research shows that sustainable businesses are led by CEOs who take a people-centered,inclusive approach.

Values and Attitudes

Individual Differences and Emotions

Social Perception and Managing Diversity

Foundations of Employee Motivation

Performance Management

Positive Organizational Behavior

Groups and Teams

Communication in the Digital Age

Managing Conflict and Negotiations

Decision Making and Creativity

Power,influence,and Politics

Leadership Effectiveness

Organizational Culture, socialization, and Mentoring

Organizational Design, effectiveness, and Innovation

Managing Change and Stres

Filters

Exam 1: Making OB Work for Me

Which of the following is not one of the basic elements of selecting an effective solution?

Why are ethics considered so important when studying organizational behavior?

Javier is dealing with several employees who are chronically late.He unilaterally decides to dock everyone's daily pay 5 percent if they are more than 10 minutes late.Javier will have better results using

Halim hires a new employee who best meets the characteristics he is looking for in the ideal employee.He is

Pascal is a customer-service representative who handles phone inquiries.He has a goal of handling 12 calls per hour.When he gets a customer with a complex situation,he tends to become short with that person to keep the call short.This is an example of

At work,Jenna always volunteers to help others on their projects.But,she really resents the extra work and constantly complains to her friends that she is doing everyone else's job.Jenna is not _____; she needs to be more self-aware of what she takes on.

Soft skills are job specific; they are useful only in certain jobs.

Which of the following statements is ?

Maria is having an argument with her father.He believes that focusing on her computer skills is the most important of Maria's college experience.Maria disagrees,arguing that ______ is/are the more critical.

Recently,the Acme Explosives Company was sold to a new owner,Roadrunner Inc.The operations of the two organizations are going to be merged,with several of the manufacturing locations possibly to be eliminated.______ is the most likely OB perspective to apply.

What kind of a response is a manager making when he or she chooses a satisfactory,but not ideal,solution?

"When you know yourself,you are comfortable with your strengths and not crippled by your shortcomings...." This is

According to research,the most common predictor of cheating in school is peer behavior.

Javier asked Maria for general advice on homework.Then he asked her to let him see specific problems.Now he wants to copy her assignment,claiming he has no time and the content is too difficult.This is an example of

The remedy for motivated blindness is

In the Organizing Framework,

The interactional perspective states that behavior is a function of interdependent person and environmental factors.

Research shows that sustainable businesses are led by CEOs who take a people-centered,inclusive approach.

Values and Attitudes

Individual Differences and Emotions

Social Perception and Managing Diversity

Foundations of Employee Motivation

Performance Management

Positive Organizational Behavior

Groups and Teams

Communication in the Digital Age

Managing Conflict and Negotiations

Decision Making and Creativity

Power,influence,and Politics

Leadership Effectiveness

Organizational Culture, socialization, and Mentoring

Organizational Design, effectiveness, and Innovation

Managing Change and Stres

Filters