Question 1

Which of the following statements is ?

Accepted Answer

A)  The contingency approach is just common sense. 
B)  Common sense excels in well-known scenarios with predictable outcomes. 
C)  Common sense requires less effort than finding the real problem. 
D)  Common sense can be overly subjective. 
E)  Common sense is weak in unexpected situations. 
A)  The contingency approach is just common sense. 
B)  Common sense excels in well-known scenarios with predictable outcomes. 
C)  Common sense requires less effort than finding the real problem. 
D)  Common sense can be overly subjective. 
E)  Common sense is weak in unexpected situations.

Question 2

______ highlight the fact that choosing among available options is not always a choice between right and wrong.

Accepted Answer

A)  Organizational theories 
B)  Ethical dilemmas 
C)  Ethical lapses 
D)  Management theories 
E)  Ill-conceived goals 
A)  Organizational theories 
B)  Ethical dilemmas 
C)  Ethical lapses 
D)  Management theories 
E)  Ill-conceived goals

Question 3

Extreme examples of unethical and illegal conduct are the exception in the business community.Which of the following statements about this behavior is ?

Accepted Answer

A)  Very few unethical acts are also illegal. 
B)  Most unethical acts are not punished in any way. 
C)  Even if illegal, few of these acts are prosecuted. 
D)  You can rely on the legal system to manage or assure ethical conduct at work. 
E)  Unethical behavior negatively affects the offending employee, coworkers, and the employer. 
A)  Very few unethical acts are also illegal. 
B)  Most unethical acts are not punished in any way. 
C)  Even if illegal, few of these acts are prosecuted. 
D)  You can rely on the legal system to manage or assure ethical conduct at work. 
E)  Unethical behavior negatively affects the offending employee, coworkers, and the employer.

Question 4

John is spending 12 hours a day at work and is exhausted.He decides that he will work no more than 8 hours-no matter what.This is a good example of the Three-step Problem-Solving Approach.

Accepted Answer

A) True 
 B)False

Question 5

Define and .Describe the Three-Step Approach to Problem Solving.Think of a current problem you are facing and describe it using the three-step approach.

Accepted Answer

A problem is a difference or gap between

Question 6

In an ethical dilemma,

Accepted Answer

A)  there are two choices, neither of which resolves the situation in an ethically acceptable manner. 
B)  there are two choices, either of which resolves the situation in an ethically acceptable manner. 
C)  there are two choices, one of which resolves the situation in an ethically acceptable manner. 
D)  there is only one choice. 
E)  there are no choices. 
A)  there are two choices, neither of which resolves the situation in an ethically acceptable manner. 
B)  there are two choices, either of which resolves the situation in an ethically acceptable manner. 
C)  there are two choices, one of which resolves the situation in an ethically acceptable manner. 
D)  there is only one choice. 
E)  there are no choices.

Question 7

Anne,a manager,hires the first person she interviews because she believes that person can do the job adequately.Anne is

Accepted Answer

A)  resolving the problem. 
B)  solving the problem. 
C)  dissolving the problem. 
D)  ignoring the problem. 
E)  avoiding the problem. 
A)  resolving the problem. 
B)  solving the problem. 
C)  dissolving the problem. 
D)  ignoring the problem. 
E)  avoiding the problem.

Question 8

Problem solving and critical thinking are ______ because they use logic and reasoning to develop and evaluate options.

Accepted Answer

A)  technical skills 
B)  soft skills 
C)  common sense 
D)  hard skills 
E)  personal attributes 
A)  technical skills 
B)  soft skills 
C)  common sense 
D)  hard skills 
E)  personal attributes

Question 9

OB concepts and theories can be classified into three broad categories: person factors,group characteristics,and environmental characteristics.

Accepted Answer

A) True 
 B)False

Question 10

Kamal argues that 9 AM is a bad time to sign up for a small discussion group because he will be too tired from the previous night's activities.He prefers to sign up for a large lecture class at that time.Raoul disagrees,noting that this small discussion group is something they both wanted to do and will require their attention,while they may not focus in the lecture class.Kamal says that this is not a commonsense approach.What weakness does Kamal exhibit?

Accepted Answer

A)  lack of rigor 
B)  lack of self-awareness 
C)  lack of authenticity 
D)  over-reliance on hindsight 
E)  lack of objectivity 
A)  lack of rigor 
B)  lack of self-awareness 
C)  lack of authenticity 
D)  over-reliance on hindsight 
E)  lack of objectivity

Question 11

American Airlines pilots created widespread slowdowns in flights to pressure their company in negotiations with their union.This was illegal.

Accepted Answer

A) True 
 B)False

Question 12

A problem is

Accepted Answer

A)  a decision that needs to be made. 
B)  a gap between an actual and a desired situation. 
C)  always due to environmental factors. 
D)  a situation that managers rarely face. 
E)  something to be ignored until it becomes serious. 
A)  a decision that needs to be made. 
B)  a gap between an actual and a desired situation. 
C)  always due to environmental factors. 
D)  a situation that managers rarely face. 
E)  something to be ignored until it becomes serious.

Question 13

Alexa quit her job because she felt it was boring.This would be diagnosed as a(n)______ level problem.

Accepted Answer

A)  individual 
B)  group 
C)  organizational 
D)  interactional 
E)  situation 
A)  individual 
B)  group 
C)  organizational 
D)  interactional 
E)  situation

Question 14

OB includes topics such as managing your peers and your bosses,as well as managing your subordinates.

Accepted Answer

A) True 
 B)False

Question 15

What are the levels that OB uses to view the world? Give at least one example of each.

Accepted Answer

Another lens through which OB sees the w

Question 16

Which of the following is not one of the top four skills desired by employers?

Accepted Answer

A)  Teamwork 
B)  Critical thinking 
C)  Problem solving 
D)  Judgment and decision making 
E)  Active listening 
A)  Teamwork 
B)  Critical thinking 
C)  Problem solving 
D)  Judgment and decision making 
E)  Active listening

Question 17

Suzette is a bank manager charged with determining which employees are downsized.Her only guidelines are to keep those employees who contribute the most to the overall organization.When the list of employees downsized is presented,none of her personal friends are on it.This might be viewed as ______ behavior.

Accepted Answer

A)  rational 
B)  unbiased 
C)  unethical 
D)  illegal 
E)  organizational 
A)  rational 
B)  unbiased 
C)  unethical 
D)  illegal 
E)  organizational

Question 18

Pop's Ice Cream Store sales were down 15 percent this summer.The owner,Pop,says that in his experience rainy summers mean lower ice cream sales.Jonathan,his assistant,notices the staff at Pop's appear uninterested and slow to serve customers.He would like to replace at least one of them with a younger college student for the rest of the summer.Jonathan is using a(n)______ perspective.

Accepted Answer

A)  experience 
B)  management theory 
C)  hindsight 
D)  contingency 
E)  common sense 
A)  experience 
B)  management theory 
C)  hindsight 
D)  contingency 
E)  common sense

Question 19

"Different people may perceive similar situations in different ways and similar people may perceive different situations in the same way." This represents the _____ perspective.

Accepted Answer

A)  interactional 
B)  ethical 
C)  problem-solving 
D)  contingency 
E)  individualistic 
A)  interactional 
B)  ethical 
C)  problem-solving 
D)  contingency 
E)  individualistic

Question 20

Simone wants to become a partner in her Atlanta law firm.She knows that if she bills the most revenue,it will help her get her partnership.This _____ can lead to unethical behavior.

Accepted Answer

A)  overvalued outcome 
B)  motivated blindness 
C)  ill-conceived goal 
D)  indirect blindness 
E)  slippery slope 
A)  overvalued outcome 
B)  motivated blindness 
C)  ill-conceived goal 
D)  indirect blindness 
E)  slippery slope

Which of the following statements is ?

______ highlight the fact that choosing among available options is not always a choice between right and wrong.

Extreme examples of unethical and illegal conduct are the exception in the business community.Which of the following statements about this behavior is ?

John is spending 12 hours a day at work and is exhausted.He decides that he will work no more than 8 hours-no matter what.This is a good example of the Three-step Problem-Solving Approach.

Define and .Describe the Three-Step Approach to Problem Solving.Think of a current problem you are facing and describe it using the three-step approach.

In an ethical dilemma,

Anne,a manager,hires the first person she interviews because she believes that person can do the job adequately.Anne is

Problem solving and critical thinking are ______ because they use logic and reasoning to develop and evaluate options.

OB concepts and theories can be classified into three broad categories: person factors,group characteristics,and environmental characteristics.

American Airlines pilots created widespread slowdowns in flights to pressure their company in negotiations with their union.This was illegal.

A problem is

Alexa quit her job because she felt it was boring.This would be diagnosed as a(n)______ level problem.

OB includes topics such as managing your peers and your bosses,as well as managing your subordinates.

What are the levels that OB uses to view the world? Give at least one example of each.

Which of the following is not one of the top four skills desired by employers?

"Different people may perceive similar situations in different ways and similar people may perceive different situations in the same way." This represents the _____ perspective.

Simone wants to become a partner in her Atlanta law firm.She knows that if she bills the most revenue,it will help her get her partnership.This _____ can lead to unethical behavior.

Values and Attitudes

Individual Differences and Emotions

Social Perception and Managing Diversity

Foundations of Employee Motivation

Performance Management

Positive Organizational Behavior

Groups and Teams

Communication in the Digital Age

Managing Conflict and Negotiations

Decision Making and Creativity

Power,influence,and Politics

Leadership Effectiveness

Organizational Culture, socialization, and Mentoring

Organizational Design, effectiveness, and Innovation

Managing Change and Stres

Filters

Exam 1: Making OB Work for Me

Which of the following statements is ?

______ highlight the fact that choosing among available options is not always a choice between right and wrong.

Extreme examples of unethical and illegal conduct are the exception in the business community.Which of the following statements about this behavior is ?

John is spending 12 hours a day at work and is exhausted.He decides that he will work no more than 8 hours-no matter what.This is a good example of the Three-step Problem-Solving Approach.

Define and .Describe the Three-Step Approach to Problem Solving.Think of a current problem you are facing and describe it using the three-step approach.

In an ethical dilemma,

Anne,a manager,hires the first person she interviews because she believes that person can do the job adequately.Anne is

Problem solving and critical thinking are ______ because they use logic and reasoning to develop and evaluate options.

OB concepts and theories can be classified into three broad categories: person factors,group characteristics,and environmental characteristics.

American Airlines pilots created widespread slowdowns in flights to pressure their company in negotiations with their union.This was illegal.

A problem is

Alexa quit her job because she felt it was boring.This would be diagnosed as a(n)______ level problem.

OB includes topics such as managing your peers and your bosses,as well as managing your subordinates.

What are the levels that OB uses to view the world? Give at least one example of each.

Which of the following is not one of the top four skills desired by employers?

"Different people may perceive similar situations in different ways and similar people may perceive different situations in the same way." This represents the _____ perspective.

Simone wants to become a partner in her Atlanta law firm.She knows that if she bills the most revenue,it will help her get her partnership.This _____ can lead to unethical behavior.

Values and Attitudes

Individual Differences and Emotions

Social Perception and Managing Diversity

Foundations of Employee Motivation

Performance Management

Positive Organizational Behavior

Groups and Teams

Communication in the Digital Age

Managing Conflict and Negotiations

Decision Making and Creativity

Power,influence,and Politics

Leadership Effectiveness

Organizational Culture, socialization, and Mentoring

Organizational Design, effectiveness, and Innovation

Managing Change and Stres

Filters