Question 1

Knowledge management is an extension of:

Accepted Answer

A)  traditional accounting methods of measuring corporate assets. 
B)  the open systems anchor of organizational behavior. 
C)  microeconomic principles of supply and demand. 
D)  the efficiency model of industrial engineering. 
E)  none of the above. 
A)  traditional accounting methods of measuring corporate assets. 
B)  the open systems anchor of organizational behavior. 
C)  microeconomic principles of supply and demand. 
D)  the efficiency model of industrial engineering. 
E)  none of the above. B

Question 2

Which organizational behavior anchor discusses inputs,outputs and feedback?

Accepted Answer

A)  Contingency anchor 
B)  Open systems anchor 
C)  Multidisciplinary anchor 
D)  Systematic research anchor 
E)  None of the above 
A)  Contingency anchor 
B)  Open systems anchor 
C)  Multidisciplinary anchor 
D)  Systematic research anchor 
E)  None of the above B

Question 3

Research has revealed that the percentage of people in contingent work has decreased over the past two decades.

Accepted Answer

A) True 
 B)False  False

Question 4

The field of organizational behavior relies on quantitative--never qualitative--research to understand organizational phenomena.

Accepted Answer

A) True 
 B)False

Question 5

In the field of organizational behavior,organizations are best described as:

Accepted Answer

A)  legal entities that must abide by government regulations and pay taxes. 
B)  physical structures with observable capital equipment. 
C)  social entities with a publicly stated set of formal goals. 
D)  groups of people who work interdependently towards some purpose. 
E)  any social entity with profit-centered motives and objectives. 
A)  legal entities that must abide by government regulations and pay taxes. 
B)  physical structures with observable capital equipment. 
C)  social entities with a publicly stated set of formal goals. 
D)  groups of people who work interdependently towards some purpose. 
E)  any social entity with profit-centered motives and objectives.

Question 6

How do communities of practice relate to knowledge management?

Accepted Answer

A)  Communities of practice tend to weaken the knowledge management process. 
B)  'Communities of practice' is the phrase that describes the entire knowledge management process. 
C)  Communities of practice mainly improve knowledge use. 
D)  Communities of practice represent one of the three elements of intellectual capital. 
E)  Communities of practice mainly improve knowledge sharing. 
A)  Communities of practice tend to weaken the knowledge management process. 
B)  'Communities of practice' is the phrase that describes the entire knowledge management process. 
C)  Communities of practice mainly improve knowledge use. 
D)  Communities of practice represent one of the three elements of intellectual capital. 
E)  Communities of practice mainly improve knowledge sharing.

Question 7

Stakeholders are shareholders,customers,suppliers,governments and any other groups with a vested interest in the organization.

Accepted Answer

A) True 
 B)False

Question 8

WindTunnel Ltd,a manufacturer of commercial vacuum cleaner systems,has heard about new computer-based technologies that help vacuum cleaner systems to work more efficiently and provide additional features to users.So far,only one British vacuum cleaner company has apparently moved to integrate this technology into its products,but more firms will soon follow.Senior executives at WindTunnel are also aware of a small engineering firm that has applied similar computer technology to military suction-like products.No one at WindTunnel has much experience or knowledge with this computer technology,yet the company needs such expertise quickly.Explain which knowledge acquisition strategy would best help WindTunnel to gain the necessary intellectual capital.

Accepted Answer

Students should begin by defining knowle

Question 9

A computer maintenance company wants to 'capture' the knowledge that employees carry around in their heads by creating a database where employees document their solutions to unusual maintenance problems.This practice tries to:

Accepted Answer

A)  transform intellectual capital into knowledge management. 
B)  transfer human capital into structural capital. 
C)  prevent relationship capital from interfering with human capital. 
D)  reduce the amount of human capital. 
E)  transfer structural capital into relationship capital. 
A)  transform intellectual capital into knowledge management. 
B)  transfer human capital into structural capital. 
C)  prevent relationship capital from interfering with human capital. 
D)  reduce the amount of human capital. 
E)  transfer structural capital into relationship capital.

Question 10

Virtual work has been identified as an important trend in organizational behavior.Discuss three organizational behavior topics that are influenced by virtual work.

Accepted Answer

(Note: Students may identify the relevan

Question 11

Intellectual capital refers to:

Accepted Answer

A)  how much money an organization spends on training and development. 
B)  the stock of knowledge that resides in an organization. 
C)  the percentage of information available that is actually used productively by the organization. 
D)  the total cost of computers and other 'intelligent' machines in the organization. 
E)  the cost of hiring a typical employee. 
A)  how much money an organization spends on training and development. 
B)  the stock of knowledge that resides in an organization. 
C)  the percentage of information available that is actually used productively by the organization. 
D)  the total cost of computers and other 'intelligent' machines in the organization. 
E)  the cost of hiring a typical employee.

Question 12

Which of these statements about corporate social responsibility (CSR)is FALSE?

Accepted Answer

A)  Most companies now publicly report on their CSR practices. 
B)  CSR emphasizes the economic, social, and environmental spheres of sustainability. 
C)  Most Canadians expect companies to engage in CSR. 
D)  CSR is closely related to the topics of values and ethics. 
E)  An organization's perceived level of CSR influences whether people apply for work with that organization. 
A)  Most companies now publicly report on their CSR practices. 
B)  CSR emphasizes the economic, social, and environmental spheres of sustainability. 
C)  Most Canadians expect companies to engage in CSR. 
D)  CSR is closely related to the topics of values and ethics. 
E)  An organization's perceived level of CSR influences whether people apply for work with that organization.

Question 13

Virtual teams rely on information technology to keep team members connected to each other.

Accepted Answer

A) True 
 B)False

Question 14

The topic of ethics is most closely associated with:

Accepted Answer

A)  workplace values. 
B)  the scientific method. 
C)  workforce diversity. 
D)  the open systems anchor. 
E)  the contingency approach to organizational behavior. 
A)  workplace values. 
B)  the scientific method. 
C)  workforce diversity. 
D)  the open systems anchor. 
E)  the contingency approach to organizational behavior.

Question 15

Which of the following concepts are closely associated with corporate social responsibility?

Accepted Answer

A)  knowledge management 
B)  triple bottom line 
C)  stakeholders 
D)  all of the above 
E)  both 'B' and 'C' 
A)  knowledge management 
B)  triple bottom line 
C)  stakeholders 
D)  all of the above 
E)  both 'B' and 'C'

Question 16

Which of the following does NOT represent a belief that anchors organizational behavior?

Accepted Answer

A)  OB should view organizations as closed systems. 
B)  OB should assume that the effectiveness of an action usually depends on the situation. 
C)  OB should draw on knowledge from other disciplines. 
D)  OB should rely on the systematic research methods to generate knowledge. 
E)  OB topics can be studied from multiple levels of analysis. 
A)  OB should view organizations as closed systems. 
B)  OB should assume that the effectiveness of an action usually depends on the situation. 
C)  OB should draw on knowledge from other disciplines. 
D)  OB should rely on the systematic research methods to generate knowledge. 
E)  OB topics can be studied from multiple levels of analysis.

Question 17

Employability means that employees are expected to manage their own careers by developing competencies that will keep them employed in the future.

Accepted Answer

A) True 
 B)False

Question 18

The open systems perspective emphasizes that organizations survive by adapting to changes in the external environment.

Accepted Answer

A) True 
 B)False

Question 19

Globalization may have both positive and negative implications for people working in organizations.

Accepted Answer

A) True 
 B)False

Question 20

Organizational memory includes knowledge embedded in the organization's systems and structures.

Accepted Answer

A) True 
 B)False

Knowledge management is an extension of:

Which organizational behavior anchor discusses inputs,outputs and feedback?

Research has revealed that the percentage of people in contingent work has decreased over the past two decades.

The field of organizational behavior relies on quantitative--never qualitative--research to understand organizational phenomena.

In the field of organizational behavior,organizations are best described as:

How do communities of practice relate to knowledge management?

Stakeholders are shareholders,customers,suppliers,governments and any other groups with a vested interest in the organization.

A computer maintenance company wants to 'capture' the knowledge that employees carry around in their heads by creating a database where employees document their solutions to unusual maintenance problems.This practice tries to:

Virtual work has been identified as an important trend in organizational behavior.Discuss three organizational behavior topics that are influenced by virtual work.

Intellectual capital refers to:

Which of these statements about corporate social responsibility (CSR)is FALSE?

Virtual teams rely on information technology to keep team members connected to each other.

The topic of ethics is most closely associated with:

Which of the following concepts are closely associated with corporate social responsibility?

Which of the following does NOT represent a belief that anchors organizational behavior?

Employability means that employees are expected to manage their own careers by developing competencies that will keep them employed in the future.

The open systems perspective emphasizes that organizations survive by adapting to changes in the external environment.

Globalization may have both positive and negative implications for people working in organizations.

Organizational memory includes knowledge embedded in the organization's systems and structures.

Individual Behavior, values, and Personality

Perception and Learning in Organizations

Workplace Emotions and Attitudes

Motivation in the Workplace

Applied Performance Practices

Work-Related Stress and Stress Management

Decision Making and Creativity

Foundations of Team Dynamics

Developing High Performance Teams

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters

Exam 1: Introduction to the Field of Organizational Behavior

Knowledge management is an extension of:

Which organizational behavior anchor discusses inputs,outputs and feedback?

Research has revealed that the percentage of people in contingent work has decreased over the past two decades.

The field of organizational behavior relies on quantitative--never qualitative--research to understand organizational phenomena.

In the field of organizational behavior,organizations are best described as:

How do communities of practice relate to knowledge management?

Stakeholders are shareholders,customers,suppliers,governments and any other groups with a vested interest in the organization.

A computer maintenance company wants to 'capture' the knowledge that employees carry around in their heads by creating a database where employees document their solutions to unusual maintenance problems.This practice tries to:

Virtual work has been identified as an important trend in organizational behavior.Discuss three organizational behavior topics that are influenced by virtual work.

Intellectual capital refers to:

Which of these statements about corporate social responsibility (CSR)is FALSE?

Virtual teams rely on information technology to keep team members connected to each other.

The topic of ethics is most closely associated with:

Which of the following concepts are closely associated with corporate social responsibility?

Which of the following does NOT represent a belief that anchors organizational behavior?

Employability means that employees are expected to manage their own careers by developing competencies that will keep them employed in the future.

The open systems perspective emphasizes that organizations survive by adapting to changes in the external environment.

Globalization may have both positive and negative implications for people working in organizations.

Organizational memory includes knowledge embedded in the organization's systems and structures.

Individual Behavior, values, and Personality

Perception and Learning in Organizations

Workplace Emotions and Attitudes

Motivation in the Workplace

Applied Performance Practices

Work-Related Stress and Stress Management

Decision Making and Creativity

Foundations of Team Dynamics

Developing High Performance Teams

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters