Question 1

In the communication process model,"feedback" is:

Accepted Answer

A)  included in the latter part of the model. 
B)  defined as a form of "noise." 
C)  is the sender's way of ensuring that he or she has actually encoded the message. 
D)  deliberately excluded from the communication process model. 
E)  included in the first two steps of the model. 
A)  included in the latter part of the model. 
B)  defined as a form of "noise." 
C)  is the sender's way of ensuring that he or she has actually encoded the message. 
D)  deliberately excluded from the communication process model. 
E)  included in the first two steps of the model. A

Question 2

Research suggests that effective workspace design mainly balances the trade-off between:

Accepted Answer

A)  social interaction and emotional contagion. 
B)  verbal and nonverbal communication. 
C)  employee privacy and social interaction. 
D)  information overload and information underload. 
E)  employee privacy and information overload. 
A)  social interaction and emotional contagion. 
B)  verbal and nonverbal communication. 
C)  employee privacy and social interaction. 
D)  information overload and information underload. 
E)  employee privacy and information overload. C

Question 3

The first three steps in the communication process model are:

Accepted Answer

A)  decode message, encode message, provide feedback 
B)  form message, transmit message, decode message 
C)  encode message, transmit message, receive message 
D)  form message, transmit message, receive message 
E)  none of these represent the first three steps in the communication process model. 
A)  decode message, encode message, provide feedback 
B)  form message, transmit message, decode message 
C)  encode message, transmit message, receive message 
D)  form message, transmit message, receive message 
E)  none of these represent the first three steps in the communication process model. E

Question 4

Emotional contagion has what effect in the communication process?

Accepted Answer

A)  It has no effect on the communication process. 
B)  It provides feedback to the sender that the receiver understands and empathizes with the message. 
C)  It reduces the amount of communication among colleagues. 
D)  It makes it more difficult for the receiver to receive emotional meaning about the sender's experience. 
E)  It reduces the amount of communication among colleagues AND makes it more difficult for the receiver to receive emotional meaning about the sender's experience. 
A)  It has no effect on the communication process. 
B)  It provides feedback to the sender that the receiver understands and empathizes with the message. 
C)  It reduces the amount of communication among colleagues. 
D)  It makes it more difficult for the receiver to receive emotional meaning about the sender's experience. 
E)  It reduces the amount of communication among colleagues AND makes it more difficult for the receiver to receive emotional meaning about the sender's experience.

Question 5

Corporate leaders should use the grapevine to send messages to employees further down the organizational hierarchy.

Accepted Answer

A) True 
 B)False

Question 6

Which of these statements about nonverbal communication is FALSE?

Accepted Answer

A)  In conversations, more information is usually communicated nonverbally than verbally. 
B)  Nonverbal communication is less rule-bound than is verbal communication. 
C)  Nonverbal communication is usually more carefully thought out than is verbal communication. 
D)  Nonverbal communication plays a major role in emotional labor. 
E)  Emotional contagion is transmitted mainly through nonverbal communication. 
A)  In conversations, more information is usually communicated nonverbally than verbally. 
B)  Nonverbal communication is less rule-bound than is verbal communication. 
C)  Nonverbal communication is usually more carefully thought out than is verbal communication. 
D)  Nonverbal communication plays a major role in emotional labor. 
E)  Emotional contagion is transmitted mainly through nonverbal communication.

Question 7

Jargon improves communication efficiency when both the sender and receiver understand this specialized language.

Accepted Answer

A) True 
 B)False

Question 8

In a business meeting where both men and women are present,women are more likely than men to:

Accepted Answer

A)  misunderstand nonverbal cues sent by others in the meeting. 
B)  assert their power by giving advice to others in the meeting. 
C)  focus on exchanging information rather than using the conversation to build relationships. 
D)  misunderstand nonverbal cues sent by others AND assert their power by giving advice. 
E)  do none of these. 
A)  misunderstand nonverbal cues sent by others in the meeting. 
B)  assert their power by giving advice to others in the meeting. 
C)  focus on exchanging information rather than using the conversation to build relationships. 
D)  misunderstand nonverbal cues sent by others AND assert their power by giving advice. 
E)  do none of these.

Question 9

To improve communication and make more efficient use of space,many companies are:

Accepted Answer

A)  moving executives into separate buildings. 
B)  building taller office towers. 
C)  tearing down walls and introducing open office designs. 
D)  removing parking spaces so that employees must commute to work. 
E)  none of these improves communication and makes more efficient use of space. 
A)  moving executives into separate buildings. 
B)  building taller office towers. 
C)  tearing down walls and introducing open office designs. 
D)  removing parking spaces so that employees must commute to work. 
E)  none of these improves communication and makes more efficient use of space.

Question 10

Language differences represent one of the most obvious cross-cultural communications challenges.

Accepted Answer

A) True 
 B)False

Question 11

Which communication medium is both efficient and time-responsive?

Accepted Answer

A)  Email 
B)  Voice mail 
C)  Memos 
D)  Instant messaging 
E)  None of these communication media is both efficient and time-responsive. 
A)  Email 
B)  Voice mail 
C)  Memos 
D)  Instant messaging 
E)  None of these communication media is both efficient and time-responsive.

Question 12

The level of information overload is a function of:

Accepted Answer

A)  the sender's use of jargon and the receiver's perceptual biases. 
B)  the receiver's information-processing capacity and the actual information load received. 
C)  the sender's ability to filter out negative information and the receiver's ability to get that information from other sources. 
D)  the percentage of noise in the communication network that the receiver understands. 
E)  the amount of information actually sent as a percentage of total organizational knowledge. 
A)  the sender's use of jargon and the receiver's perceptual biases. 
B)  the receiver's information-processing capacity and the actual information load received. 
C)  the sender's ability to filter out negative information and the receiver's ability to get that information from other sources. 
D)  the percentage of noise in the communication network that the receiver understands. 
E)  the amount of information actually sent as a percentage of total organizational knowledge.

Question 13

A large Internet service provider had a major disruption in its email services in which its customers' messages were delayed and some were lost forever.In its message to customers,the company announced that the event was 'a partial email delay' and that the 'issue' would result in improved future service to customers.This message is an example of:

Accepted Answer

A)  information overload. 
B)  using ambiguous language to minimize conveying negative emotions. 
C)  misperceptions by the company's executives about the causes of the email service problem. 
D)  cross-cultural differences in communication. 
E)  effective persuasive communication. 
A)  information overload. 
B)  using ambiguous language to minimize conveying negative emotions. 
C)  misperceptions by the company's executives about the causes of the email service problem. 
D)  cross-cultural differences in communication. 
E)  effective persuasive communication.

Question 14

Research has found that women are generally more sensitive than are men to nonverbal communication.

Accepted Answer

A) True 
 B)False

Question 15

Which of these forms of communication is the poorest for communicating emotional meaning and providing social support in the workplace?

Accepted Answer

A)  Face-to-face small group sessions 
B)  Email 
C)  Corporate video programs 
D)  Telephone calls 
E)  Video conferences 
A)  Face-to-face small group sessions 
B)  Email 
C)  Corporate video programs 
D)  Telephone calls 
E)  Video conferences

Question 16

Empathy,emotional contagion,and MBWA are three types of noise in the communication process.

Accepted Answer

A) True 
 B)False

Question 17

Employees use 'emoticons' in electronic mail messages to clarify the emotional meaning of their messages.

Accepted Answer

A) True 
 B)False

Question 18

When sending a message,the choice of medium also communicates information from the sender to receiver.

Accepted Answer

A) True 
 B)False

Question 19

Which of these makes extensive use of nonverbal communication?

Accepted Answer

A)  Emotional contagion 
B)  Jargon 
C)  Emotional labor 
D)  All of these extensively use of nonverbal communication. 
E)  Emotional contagion, 
A)  Emotional contagion 
B)  Jargon 
C)  Emotional labor 
D)  All of these extensively use of nonverbal communication. 
E)  Emotional contagion,

Question 20

Metaphors and other types of ambiguous language are useful when:

Accepted Answer

A)  the sender wants to communicate to people experiencing information overload. 
B)  the message is sent through the grapevine rather than formal communication channels. 
C)  the sender wants to minimize the risk that the receiver would misinterpret the message sent. 
D)  the issue or concept that the sender is trying to communicate is ill-defined or complex. 
E)  Ambiguous language is useful under all of these conditions. 
A)  the sender wants to communicate to people experiencing information overload. 
B)  the message is sent through the grapevine rather than formal communication channels. 
C)  the sender wants to minimize the risk that the receiver would misinterpret the message sent. 
D)  the issue or concept that the sender is trying to communicate is ill-defined or complex. 
E)  Ambiguous language is useful under all of these conditions.

In the communication process model,"feedback" is:

Research suggests that effective workspace design mainly balances the trade-off between:

The first three steps in the communication process model are:

Emotional contagion has what effect in the communication process?

Corporate leaders should use the grapevine to send messages to employees further down the organizational hierarchy.

Which of these statements about nonverbal communication is FALSE?

Jargon improves communication efficiency when both the sender and receiver understand this specialized language.

In a business meeting where both men and women are present,women are more likely than men to:

To improve communication and make more efficient use of space,many companies are:

Language differences represent one of the most obvious cross-cultural communications challenges.

Which communication medium is both efficient and time-responsive?

The level of information overload is a function of:

Research has found that women are generally more sensitive than are men to nonverbal communication.

Which of these forms of communication is the poorest for communicating emotional meaning and providing social support in the workplace?

Empathy,emotional contagion,and MBWA are three types of noise in the communication process.

Employees use 'emoticons' in electronic mail messages to clarify the emotional meaning of their messages.

When sending a message,the choice of medium also communicates information from the sender to receiver.

Which of these makes extensive use of nonverbal communication?

Metaphors and other types of ambiguous language are useful when:

Introduction to the Field of Organizational Behavior

Individual Behavior, values, and Personality

Perception and Learning in Organizations

Workplace Emotions and Attitudes

Motivation in the Workplace

Applied Performance Practices

Work-Related Stress and Stress Management

Decision Making and Creativity

Foundations of Team Dynamics

Developing High Performance Teams

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters

Exam 11: Communicating in Teams and Organizations

In the communication process model,"feedback" is:

Research suggests that effective workspace design mainly balances the trade-off between:

The first three steps in the communication process model are:

Emotional contagion has what effect in the communication process?

Corporate leaders should use the grapevine to send messages to employees further down the organizational hierarchy.

Which of these statements about nonverbal communication is FALSE?

Jargon improves communication efficiency when both the sender and receiver understand this specialized language.

In a business meeting where both men and women are present,women are more likely than men to:

To improve communication and make more efficient use of space,many companies are:

Language differences represent one of the most obvious cross-cultural communications challenges.

Which communication medium is both efficient and time-responsive?

The level of information overload is a function of:

Research has found that women are generally more sensitive than are men to nonverbal communication.

Which of these forms of communication is the poorest for communicating emotional meaning and providing social support in the workplace?

Empathy,emotional contagion,and MBWA are three types of noise in the communication process.

Employees use 'emoticons' in electronic mail messages to clarify the emotional meaning of their messages.

When sending a message,the choice of medium also communicates information from the sender to receiver.

Which of these makes extensive use of nonverbal communication?

Metaphors and other types of ambiguous language are useful when:

Introduction to the Field of Organizational Behavior

Individual Behavior, values, and Personality

Perception and Learning in Organizations

Workplace Emotions and Attitudes

Motivation in the Workplace

Applied Performance Practices

Work-Related Stress and Stress Management

Decision Making and Creativity

Foundations of Team Dynamics

Developing High Performance Teams

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters