Question 1

In which of the following managerial tasks do managers select appropriate goals for the organization?

Accepted Answer

A)  Organizing 
B)  Leading 
C)  Planning 
D)  Controlling 
E)  Restructuring 
A)  Organizing 
B)  Leading 
C)  Planning 
D)  Controlling 
E)  Restructuring

Question 2

Empowering employees can lead to so many kinds of performance gains that organizations often use their reward systems to promote empowerment.

Accepted Answer

A) True 
 B)False

Question 3

_____ is a management technique that involves giving employees more authority and responsibility over how they perform their work activities.

Accepted Answer

A)  Restructuring 
B)  Outsourcing 
C)  Empowerment 
D)  Departmentalization 
E)  Insourcing 
A)  Restructuring 
B)  Outsourcing 
C)  Empowerment 
D)  Departmentalization 
E)  Insourcing

Question 4

Controlling is the managerial task that involves:

Accepted Answer

A)  deciding what organizational goals to pursue. 
B)  obtaining customers by producing goods and services more cheaply than any competitor. 
C)  taking any corrective actions needed to maintain or improve performance. 
D)  using personality to establish equilibrium in the workplace. 
E)  motivating people to perform at a high level. 
A)  deciding what organizational goals to pursue. 
B)  obtaining customers by producing goods and services more cheaply than any competitor. 
C)  taking any corrective actions needed to maintain or improve performance. 
D)  using personality to establish equilibrium in the workplace. 
E)  motivating people to perform at a high level.

Question 5

According to Mintzberg's typology, a manager who commits organizational resources to develop innovative goods and services is a(n) _____.

Accepted Answer

A)  entrepreneur 
B)  negotiator 
C)  figurehead 
D)  liaison 
E)  disseminator 
A)  entrepreneur 
B)  negotiator 
C)  figurehead 
D)  liaison 
E)  disseminator

Question 6

Modern IT's ability to improve efficiency has decreased the incidence of downsizing in recent years.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is true of first-line managers?

Accepted Answer

A)  They are responsible for finding the best way to organize human and other resources to achieve organizational goals. 
B)  They work in all departments or functions of an organization. 
C)  They make specific decisions about the production of goods and services. 
D)  They evaluate whether the organization's goals are appropriate. 
E)  They instruct top managers on the suitability of organizational goals. 
A)  They are responsible for finding the best way to organize human and other resources to achieve organizational goals. 
B)  They work in all departments or functions of an organization. 
C)  They make specific decisions about the production of goods and services. 
D)  They evaluate whether the organization's goals are appropriate. 
E)  They instruct top managers on the suitability of organizational goals.

Question 8

Human skills are innate and cannot be learned.

Accepted Answer

A) True 
 B)False

Question 9

The lower a manager's position is in the organization's hierarchy, the lesser time she spends in leading and controlling the first-line managers of the organization.

Accepted Answer

A) True 
 B)False

Question 10

At a recent staff meeting, Jim was praised by his CEO for always choosing the right goals to pursue. The quality that Jim displays here is efficiency.

Accepted Answer

A) True 
 B)False

Question 11

A(n) _____ is a collection of people who work together and coordinate their actions to achieve a wide variety of goals.

Accepted Answer

A)  control group 
B)  talent pool 
C)  organization 
D)  focus group 
E)  quality circle 
A)  control group 
B)  talent pool 
C)  organization 
D)  focus group 
E)  quality circle

Question 12

What are the three steps in the planning process?

Accepted Answer

The three steps involved in planning are

Question 13

Define restructuring. Discuss the positive and negative effects of restructuring.

Accepted Answer

Restructuring involves simplifying, shri

Question 14

Emma is a highly efficient manager. This implies that she:

Accepted Answer

A)  minimizes the amount of input resources without compromising quality. 
B)  is slow to respond to change and perceives organizational change as harmful. 
C)  does not favor flexibility in planning 
D)  spends lavishly on resources. 
E)  works for longer hours than do most of her colleagues. 
A)  minimizes the amount of input resources without compromising quality. 
B)  is slow to respond to change and perceives organizational change as harmful. 
C)  does not favor flexibility in planning 
D)  spends lavishly on resources. 
E)  works for longer hours than do most of her colleagues.

Question 15

Which of the following is a primary concern of top managers?

Accepted Answer

A)  Supervising nonmanagerial employees 
B)  Training, motivating, and rewarding salespeople 
C)  Developing and fine-tuning employee skills 
D)  Supervising first-line managers 
E)  Deciding which goods a company should produce 
A)  Supervising nonmanagerial employees 
B)  Training, motivating, and rewarding salespeople 
C)  Developing and fine-tuning employee skills 
D)  Supervising first-line managers 
E)  Deciding which goods a company should produce

Question 16

Which of the following is true of organizational performance?

Accepted Answer

A)  It increases with an increase in efficiency and effectiveness. 
B)  It increases with a decrease in efficiency and effectiveness. 
C)  It remains unchanged with a decrease in efficiency and effectiveness. 
D)  It decreases with an increase in efficiency and effectiveness. 
E)  It remains unchanged with an increase in efficiency and effectiveness. 
A)  It increases with an increase in efficiency and effectiveness. 
B)  It increases with a decrease in efficiency and effectiveness. 
C)  It remains unchanged with a decrease in efficiency and effectiveness. 
D)  It decreases with an increase in efficiency and effectiveness. 
E)  It remains unchanged with an increase in efficiency and effectiveness.

Question 17

Discuss the importance of technical skills.

Accepted Answer

Technical skills are the job-specific sk

Question 18

Core competency is:

Accepted Answer

A)  the specific set of departmental skills, knowledge, and experience that allows one organization to outperform another. 
B)  the planning, organizing, leading, and controlling of human and other resources to achieve organizational goals efficiently and effectively. 
C)  a measure of how efficiently and effectively a manager uses resources to satisfy customers and achieve organizational goals. 
D)  a measure of the appropriateness of the goals an organization is pursuing and the degree to which the organization achieves those goals. 
E)  the ability to analyze and diagnose a situation and to distinguish between cause and effect. 
A)  the specific set of departmental skills, knowledge, and experience that allows one organization to outperform another. 
B)  the planning, organizing, leading, and controlling of human and other resources to achieve organizational goals efficiently and effectively. 
C)  a measure of how efficiently and effectively a manager uses resources to satisfy customers and achieve organizational goals. 
D)  a measure of the appropriateness of the goals an organization is pursuing and the degree to which the organization achieves those goals. 
E)  the ability to analyze and diagnose a situation and to distinguish between cause and effect.

Question 19

Middle managers are responsible for:

Accepted Answer

A)  the daily supervision of the nonmanagerial employees. 
B)  fine-tuning and developing the skills of top managers. 
C)  the establishment of the organization's goals and visions. 
D)  finding the best way to use resources to achieve organizational goals. 
E)  the creation of the top-management team. 
A)  the daily supervision of the nonmanagerial employees. 
B)  fine-tuning and developing the skills of top managers. 
C)  the establishment of the organization's goals and visions. 
D)  finding the best way to use resources to achieve organizational goals. 
E)  the creation of the top-management team.

Question 20

Following an oil spill in the Gulf of Mexico, the CEO of an American petroleum company took the responsibility for correcting the environmental damages caused by his company. According to Mintzberg's typology, in doing so, he is performing the role of a _____.

Accepted Answer

A)  liaison 
B)  disturbance handler 
C)  monitor 
D)  disseminator 
E)  figurehead 
A)  liaison 
B)  disturbance handler 
C)  monitor 
D)  disseminator 
E)  figurehead

In which of the following managerial tasks do managers select appropriate goals for the organization?

Empowering employees can lead to so many kinds of performance gains that organizations often use their reward systems to promote empowerment.

_____ is a management technique that involves giving employees more authority and responsibility over how they perform their work activities.

Controlling is the managerial task that involves:

According to Mintzberg's typology, a manager who commits organizational resources to develop innovative goods and services is a(n) _____.

Modern IT's ability to improve efficiency has decreased the incidence of downsizing in recent years.

Which of the following is true of first-line managers?

Human skills are innate and cannot be learned.

The lower a manager's position is in the organization's hierarchy, the lesser time she spends in leading and controlling the first-line managers of the organization.

At a recent staff meeting, Jim was praised by his CEO for always choosing the right goals to pursue. The quality that Jim displays here is efficiency.

A(n) _____ is a collection of people who work together and coordinate their actions to achieve a wide variety of goals.

What are the three steps in the planning process?

Define restructuring. Discuss the positive and negative effects of restructuring.

Emma is a highly efficient manager. This implies that she:

Which of the following is a primary concern of top managers?

Which of the following is true of organizational performance?

Discuss the importance of technical skills.

Core competency is:

Middle managers are responsible for:

Following an oil spill in the Gulf of Mexico, the CEO of an American petroleum company took the responsibility for correcting the environmental damages caused by his company. According to Mintzberg's typology, in doing so, he is performing the role of a _____.

The Evolution of Management

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters

Exam 1: Managers and Managing

In which of the following managerial tasks do managers select appropriate goals for the organization?

Empowering employees can lead to so many kinds of performance gains that organizations often use their reward systems to promote empowerment.

_____ is a management technique that involves giving employees more authority and responsibility over how they perform their work activities.

Controlling is the managerial task that involves:

According to Mintzberg's typology, a manager who commits organizational resources to develop innovative goods and services is a(n) _____.

Modern IT's ability to improve efficiency has decreased the incidence of downsizing in recent years.

Which of the following is true of first-line managers?

Human skills are innate and cannot be learned.

The lower a manager's position is in the organization's hierarchy, the lesser time she spends in leading and controlling the first-line managers of the organization.

At a recent staff meeting, Jim was praised by his CEO for always choosing the right goals to pursue. The quality that Jim displays here is efficiency.

A(n) _____ is a collection of people who work together and coordinate their actions to achieve a wide variety of goals.

What are the three steps in the planning process?

Define restructuring. Discuss the positive and negative effects of restructuring.

Emma is a highly efficient manager. This implies that she:

Which of the following is a primary concern of top managers?

Which of the following is true of organizational performance?

Discuss the importance of technical skills.

Core competency is:

Middle managers are responsible for:

Following an oil spill in the Gulf of Mexico, the CEO of an American petroleum company took the responsibility for correcting the environmental damages caused by his company. According to Mintzberg's typology, in doing so, he is performing the role of a _____.

The Evolution of Management

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters