Question 1

Which of the following is a characteristic of first-line managers?

Accepted Answer

A)  They are responsible for finding the best way to organize human resources and other organizational assets. 
B)  They evaluate whether the organization's goals are appropriate. 
C)  They are responsible for daily supervision of the nonmanagerial employees. 
D)  They instruct top managers on the suitability of organizational goals. 
E)  They develop and fine-tune the skills and know how of middle managers. 
A)  They are responsible for finding the best way to organize human resources and other organizational assets. 
B)  They evaluate whether the organization's goals are appropriate. 
C)  They are responsible for daily supervision of the nonmanagerial employees. 
D)  They instruct top managers on the suitability of organizational goals. 
E)  They develop and fine-tune the skills and know how of middle managers.

Question 2

_____ is the creation of a new vision for a struggling company using a new approach to planning and organizing to make better use of a company's resources and allow it to survive and eventually prosper.

Accepted Answer

A)  Total quality management 
B)  Task management 
C)  Talent management 
D)  Turnaround management 
E)  Workforce management 
A)  Total quality management 
B)  Task management 
C)  Talent management 
D)  Turnaround management 
E)  Workforce management

Question 3

The Art Hub makes and sells paintings, sculptures, and small craft items. Its products meet consumer needs, but are often too expensive to buy. Which of the following is most likely to be true with regard to the company?

Accepted Answer

A)  It has a high level of efficiency and low level of effectiveness. 
B)  It has a high level of effectiveness and low level of efficiency. 
C)  Its product manager chooses the wrong goals to pursue and uses the resources inadequately. 
D)  Its product manager chooses the right goals to pursue and uses the resources wisely. 
E)  Its product manager chooses inappropriate goals to pursue, but uses the resources wisely. 
A)  It has a high level of efficiency and low level of effectiveness. 
B)  It has a high level of effectiveness and low level of efficiency. 
C)  Its product manager chooses the wrong goals to pursue and uses the resources inadequately. 
D)  Its product manager chooses the right goals to pursue and uses the resources wisely. 
E)  Its product manager chooses inappropriate goals to pursue, but uses the resources wisely.

Question 4

Which of the following tasks does a manager perform when he/she energizes employees and enables them to understand the part he/she plays in achieving organizational goals?

Accepted Answer

A)  Planning 
B)  Leading 
C)  Controlling 
D)  Monitoring 
E)  Strategizing 
A)  Planning 
B)  Leading 
C)  Controlling 
D)  Monitoring 
E)  Strategizing

Question 5

Organizational performance is a measure of how efficiently and effectively managers use available resources to satisfy customers and achieve organizational goals.

Accepted Answer

A) True 
 B)False

Question 6

Strategies are a cluster of decisions concerning what organizational goals to pursue, what actions to take, and how to use resources to achieve these goals.

Accepted Answer

A) True 
 B)False

Question 7

A company with a low level of efficiency and low level of effectiveness is most likely to produce:

Accepted Answer

A)  a product that customers want, but that is too expensive for them to buy. 
B)  a product that customers want at a quality and price they can afford. 
C)  a low-quality product that customers do not want. 
D)  a high-quality product that customers do not want. 
E)  a high-quality product that the company makes a profit on. 
A)  a product that customers want, but that is too expensive for them to buy. 
B)  a product that customers want at a quality and price they can afford. 
C)  a low-quality product that customers do not want. 
D)  a high-quality product that customers do not want. 
E)  a high-quality product that the company makes a profit on.

Question 8

Distinguish between efficiency and effectiveness and explain how they impact the performance of an organization.

Accepted Answer

Efficiency is a measure of how well or h

Question 9

James, the manager of Andy's Candy, a popular confectioner in Illinois, is in charge of outlining future organizational goals to employees at company meetings and emphasizing the ethical guidelines which employees are expected to follow at work. According to Mintzberg, he is performing the role of a _____.

Accepted Answer

A)  figurehead 
B)  negotiator 
C)  monitor 
D)  liaison 
E)  resource allocator 
A)  figurehead 
B)  negotiator 
C)  monitor 
D)  liaison 
E)  resource allocator

Question 10

What are the different levels of management? Explain the basic responsibilities of each.

Accepted Answer

Organizations normally have three levels

Question 11

Management is the planning, organizing, leading, and controlling of resources in order to achieve organizational goals both effectively and efficiently.

Accepted Answer

A) True 
 B)False

Question 12

The array of technical skills managers need depends on their position in their organizations.

Accepted Answer

A) True 
 B)False

Question 13

Planning strategies is a simple and straightforward process, since it is done under circumstances when the result is known and assured.

Accepted Answer

A) True 
 B)False

Question 14

_____ involves contracting with another company, usually in a low-cost country abroad, to have it perform a work activity the organization previously performed itself, such as manufacturing, marketing, or customer service.

Accepted Answer

A)  Empowering 
B)  Outsourcing 
C)  Stratifying 
D)  Controlling 
E)  Innovating 
A)  Empowering 
B)  Outsourcing 
C)  Stratifying 
D)  Controlling 
E)  Innovating

Question 15

Melissa, the HR manager of a publishing house, has been asked to increase the level of efficiency at the workplace. She decides to restructure work relationships within the company and categorize people into departments according to the kinds of job-specific tasks they perform. Which of the following managerial tasks is Melissa performing?

Accepted Answer

A)  Planning 
B)  Leading 
C)  Organizing 
D)  Controlling 
E)  Consolidating 
A)  Planning 
B)  Leading 
C)  Organizing 
D)  Controlling 
E)  Consolidating

Question 16

The measure of how productively an organization uses its resources to achieve a goal is known as _____.

Accepted Answer

A)  effectiveness 
B)  product differentiation 
C)  efficiency 
D)  empowerment 
E)  product development 
A)  effectiveness 
B)  product differentiation 
C)  efficiency 
D)  empowerment 
E)  product development

Question 17

A company with a high level of efficiency and effectiveness is most likely to produce:

Accepted Answer

A)  a product that customers want, but that is too expensive for them to buy. 
B)  a product that customers want at a quality and price they can afford. 
C)  a product that is inexpensive and non-durable. 
D)  a high-quality product that has limited utility for customers. 
E)  a product that requires customers to invest in expensive service packages. 
A)  a product that customers want, but that is too expensive for them to buy. 
B)  a product that customers want at a quality and price they can afford. 
C)  a product that is inexpensive and non-durable. 
D)  a high-quality product that has limited utility for customers. 
E)  a product that requires customers to invest in expensive service packages.

Question 18

Which of the following is a true of middle managers?

Accepted Answer

A)  They are often called supervisors. 
B)  They are responsible for daily supervision of the nonmanagerial employees. 
C)  They make specific decisions about the production of goods and services. 
D)  They are responsible for the performance of all departments. 
E)  They establish long-term organizational goals. 
A)  They are often called supervisors. 
B)  They are responsible for daily supervision of the nonmanagerial employees. 
C)  They make specific decisions about the production of goods and services. 
D)  They are responsible for the performance of all departments. 
E)  They establish long-term organizational goals.

Question 19

Organizations are effective when managers minimize the amount of input resources.

Accepted Answer

A) True 
 B)False

Question 20

_____ is a measure of how efficiently and effectively managers use available resources to satisfy customers and achieve organizational goals.

Accepted Answer

A)  Organizational input 
B)  Diversification 
C)  Organizational performance 
D)  Product development 
E)  Differentiation 
A)  Organizational input 
B)  Diversification 
C)  Organizational performance 
D)  Product development 
E)  Differentiation

Which of the following is a characteristic of first-line managers?

_____ is the creation of a new vision for a struggling company using a new approach to planning and organizing to make better use of a company's resources and allow it to survive and eventually prosper.

The Art Hub makes and sells paintings, sculptures, and small craft items. Its products meet consumer needs, but are often too expensive to buy. Which of the following is most likely to be true with regard to the company?

Which of the following tasks does a manager perform when he/she energizes employees and enables them to understand the part he/she plays in achieving organizational goals?

Organizational performance is a measure of how efficiently and effectively managers use available resources to satisfy customers and achieve organizational goals.

Strategies are a cluster of decisions concerning what organizational goals to pursue, what actions to take, and how to use resources to achieve these goals.

A company with a low level of efficiency and low level of effectiveness is most likely to produce:

Distinguish between efficiency and effectiveness and explain how they impact the performance of an organization.

What are the different levels of management? Explain the basic responsibilities of each.

Management is the planning, organizing, leading, and controlling of resources in order to achieve organizational goals both effectively and efficiently.

The array of technical skills managers need depends on their position in their organizations.

Planning strategies is a simple and straightforward process, since it is done under circumstances when the result is known and assured.

_____ involves contracting with another company, usually in a low-cost country abroad, to have it perform a work activity the organization previously performed itself, such as manufacturing, marketing, or customer service.

The measure of how productively an organization uses its resources to achieve a goal is known as _____.

A company with a high level of efficiency and effectiveness is most likely to produce:

Which of the following is a true of middle managers?

Organizations are effective when managers minimize the amount of input resources.

_____ is a measure of how efficiently and effectively managers use available resources to satisfy customers and achieve organizational goals.

The Evolution of Management

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

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Exam 1: Managers and Managing

Which of the following is a characteristic of first-line managers?

_____ is the creation of a new vision for a struggling company using a new approach to planning and organizing to make better use of a company's resources and allow it to survive and eventually prosper.

The Art Hub makes and sells paintings, sculptures, and small craft items. Its products meet consumer needs, but are often too expensive to buy. Which of the following is most likely to be true with regard to the company?

Which of the following tasks does a manager perform when he/she energizes employees and enables them to understand the part he/she plays in achieving organizational goals?

Organizational performance is a measure of how efficiently and effectively managers use available resources to satisfy customers and achieve organizational goals.

Strategies are a cluster of decisions concerning what organizational goals to pursue, what actions to take, and how to use resources to achieve these goals.

A company with a low level of efficiency and low level of effectiveness is most likely to produce:

Distinguish between efficiency and effectiveness and explain how they impact the performance of an organization.

What are the different levels of management? Explain the basic responsibilities of each.

Management is the planning, organizing, leading, and controlling of resources in order to achieve organizational goals both effectively and efficiently.

The array of technical skills managers need depends on their position in their organizations.

Planning strategies is a simple and straightforward process, since it is done under circumstances when the result is known and assured.

_____ involves contracting with another company, usually in a low-cost country abroad, to have it perform a work activity the organization previously performed itself, such as manufacturing, marketing, or customer service.

The measure of how productively an organization uses its resources to achieve a goal is known as _____.

A company with a high level of efficiency and effectiveness is most likely to produce:

Which of the following is a true of middle managers?

Organizations are effective when managers minimize the amount of input resources.

_____ is a measure of how efficiently and effectively managers use available resources to satisfy customers and achieve organizational goals.

The Evolution of Management

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters