Exam 12: Building and Managing Human Resources

The purpose of training activities within organizations is to teach current employees new skills so they can be better prepared to take on new responsibilities within the organization.

A manager designs a training class that includes key aspects of the work situation and attempts to duplicate the necessary job tasks as closely as possible.This is known as designing a(n):

The evaluation of an employee's job performance is known as performance appraisal.

When a manager studies the résumé of a job applicant to determine the work history and education of the applicant,this is known as the process of:

The degree to which a test generates a similar score each time it is administered to a job applicant is known as the _______________ of the test.

A mentor provides advice and guidance to a protégé.

When interviewing prospective job applicants,managers cannot ask questions that are irrelevant to the job in question.

When managers attempt to fill open positions with workers who are already working for the organization in some other capacity,they are engaging in:

When managers use a set of predetermined questions for all the applicants for a specific job,this is known as:

Low wages give an organization a cost advantage and help ensure that an organization is going to be able to recruit,select,and retain high performers.

An employee learns how to do her job by working closely with her team leader,observing and learning how the process functions.This is known as:

In general,unstructured job interviews work better than structured job interviews in the selection process of organizations.

Outsourcing reduces the flexibility of managers.

Karen is a manager in a large restaurant chain,and she wants to use situational interview questions while interviewing server candidates.A situational interview question Karen can ask is:

A job applicant calls a former college professor and asks him to write a letter to her prospective employer commenting on her classroom performance.This is an example of:

Discuss the 360-degree performance appraisal.

An individual who contacts an organization and applies for a job in that organization without being asked to do so by anyone in that organization is referred to as:

A manager interviews a series of job applicants and asks each applicant whatever he feels like asking without trying to ask all of the applicants the same questions.This is known as a(n):

The set of activities in which managers engage to predict the future human resource needs of their organization is known as:

The degree to which a test measures the same thing each time it is administered is known as the validity of the test.