Exam 9: Communicating in Teams and Organizations

The encoding-decoding process is generally more effective when both parties:

Management by walking around minimizes the problem of filtering in the communication process.

Listeners often engage in an automatic process of "catching" or sharing another person's emotions by mimicking that person's facial expressions and other nonverbal behavior.Which of the following drives causes this effect?

In the communication process model,"decoding the message" occurs immediately:

E-mail helps organizations to significantly reduce the problem of information overload.

People are persuaded more under conditions of low social presence than high social presence.

Maintaining eye contact to show interest in someone's conversation is one of the few forms of nonverbal communication that transmits common meaning across all cultures.

Briefly explain the communication process model and its components.

A few organizations have recently tried to minimize employee use of e-mail when communicating with colleagues.Specifically,these companies have banned the use of e-mail (except for special circumstances) on Fridays.Discuss two reasons why companies might want to minimize the use of e-mail.

E-mail is a very good medium for communicating emotions.

What is grapevine? Explain the characteristics of grapevine.

Senior executives at a large tire company learned that a line of tires had a tendency to fall apart in very warm weather.This resulted in several vehicle accidents in the Middle East and South America.However,the executives did not hear about these problems until several weeks after the lower-level managers learnt about the same.Although the senior executives encourage staff to openly communicate all information,the lower-level staff held back the information for fear that they might lose their jobs.Which communication concept best describes this communication situation?

Which of the following active listening processes includes showing interest and clarifying the message of the speaker?

Which of the following is a factor in social acceptance?

Employee well-being cannot benefit from the communication experience itself though it could assist the process of employee well-being.

Which of the following communication channels has the lowest media richness?

Most information technologies require less social etiquette and attention,so employees can easily multi-communicate.

The responding stage of active listening includes showing interest and clarifying the message.

According to the communication process model:

Emotional contagion fulfills our drive to bond with others.