Question 1

Most information is communicated verbally rather than nonverbally in quiet settings.

Accepted Answer

A) True 
 B)False

Question 2

Language differences among people can produce communication noise.

Accepted Answer

A) True 
 B)False

Question 3

A communication channel with high media richness should be used in routine situations where the sender and receiver have common understanding and expectations.

Accepted Answer

A) True 
 B)False

Question 4

The three main components of active listening,in order,are:

Accepted Answer

A)  sensing, evaluating, and responding. 
B)  encoding, decoding, and transmitting. 
C)  inferring, deferring, and referring. 
D)  summarizing, encoding, and responding. 
E)  buffering, summarizing, and omitting. 
A)  sensing, evaluating, and responding. 
B)  encoding, decoding, and transmitting. 
C)  inferring, deferring, and referring. 
D)  summarizing, encoding, and responding. 
E)  buffering, summarizing, and omitting.

Question 5

People who experience social isolation are more susceptible to physical and mental illnesses.

Accepted Answer

A) True 
 B)False

Question 6

Should companies try to eliminate grapevine communication? Explain your answer.

Accepted Answer

Research suggests that companies should

Question 7

What is social acceptance? What are the social acceptance factors?

Accepted Answer

Social acceptance refers to how well a c

Question 8

In the communication process model,encoding the message refers to selecting the appropriate medium and sending your ideas through that medium.

Accepted Answer

A) True 
 B)False

Question 9

Active listeners improve their sensing activities by:

Accepted Answer

A)  forming an opinion early in the process. 
B)  postponing evaluation of the message. 
C)  clarifying the message during presentation. 
D)  estimating the learning often. 
E)  maintaining a casual posture when listening. 
A)  forming an opinion early in the process. 
B)  postponing evaluation of the message. 
C)  clarifying the message during presentation. 
D)  estimating the learning often. 
E)  maintaining a casual posture when listening.

Question 10

When sender and receiver have shared mental models,more communication is necessary to clarify meaning about that context.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following represents the first three steps in the communication model in the correct order?

Accepted Answer

A)  Decode message, encode message, and provide feedback 
B)  Form message, transmit message, and decode message 
C)  Encode message, transmit message, and receive message 
D)  Form message, transmit message, and receive message 
E)  Form message, encode message, and transmit message 
A)  Decode message, encode message, and provide feedback 
B)  Form message, transmit message, and decode message 
C)  Encode message, transmit message, and receive message 
D)  Form message, transmit message, and receive message 
E)  Form message, encode message, and transmit message

Question 12

Grapevine is the main conduit through which organizational stories and other symbols of the organization's culture are communicated.

Accepted Answer

A) True 
 B)False

Question 13

The sensing stage of active listening includes empathizing and organizing information.

Accepted Answer

A) True 
 B)False

Question 14

Management by walking around occurs when senior executives get out of their offices and communicate face-to-face with employees.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is a key element in emotional contagion?

Accepted Answer

A)  Passive listening 
B)  Hidden motive 
C)  Persuasion 
D)  Tacit knowledge 
E)  Flaming 
A)  Passive listening 
B)  Hidden motive 
C)  Persuasion 
D)  Tacit knowledge 
E)  Flaming

Question 16

Rich media have less social distractions compared to lean media.

Accepted Answer

A) True 
 B)False

Question 17

What are the four major factors that influence the effectiveness of the encoding-decoding process in communication?

Accepted Answer

There are four main factors that influen

Question 18

In Alphatech Systems,an e-mail software screens incoming messages by organizing them into mailboxes and identifying junk mail.As a result,employees in this company can quickly identify the most important e-mail messages,and overlook the junk mail.This e-mail feature improves communication by:

Accepted Answer

A)  increasing media richness. 
B)  reducing information load. 
C)  minimizing emotional contagion. 
D)  reducing the use of jargon. 
E)  increasing social acceptance of mails. 
A)  increasing media richness. 
B)  reducing information load. 
C)  minimizing emotional contagion. 
D)  reducing the use of jargon. 
E)  increasing social acceptance of mails.

Question 19

Management by walking around refers to:

Accepted Answer

A)  the label used to describe the process of new executives getting familiar with their new office design and layout. 
B)  a communication process that should be used only when executives need to explain corporate decisions to the lower-level employees. 
C)  a practice in which executives get out of their offices and learn from others in the organization through face-to-face dialogue. 
D)  an old strategy that results in an ineffective process for upward communication. 
E)  the label used to describe new executives who experiment in management. 
A)  the label used to describe the process of new executives getting familiar with their new office design and layout. 
B)  a communication process that should be used only when executives need to explain corporate decisions to the lower-level employees. 
C)  a practice in which executives get out of their offices and learn from others in the organization through face-to-face dialogue. 
D)  an old strategy that results in an ineffective process for upward communication. 
E)  the label used to describe new executives who experiment in management.

Question 20

Which of the following communication channels is most effective when the sender wants to persuade the receiver?

Accepted Answer

A)  A formal memorandum sent to the receiver 
B)  An informal speech to a large audience 
C)  A personalized letter to the receiver 
D)  A personal face-to-face meeting with the receiver 
E)  An informal memorandum issued to the receiver 
A)  A formal memorandum sent to the receiver 
B)  An informal speech to a large audience 
C)  A personalized letter to the receiver 
D)  A personal face-to-face meeting with the receiver 
E)  An informal memorandum issued to the receiver

Most information is communicated verbally rather than nonverbally in quiet settings.

Language differences among people can produce communication noise.

A communication channel with high media richness should be used in routine situations where the sender and receiver have common understanding and expectations.

The three main components of active listening,in order,are:

People who experience social isolation are more susceptible to physical and mental illnesses.

Should companies try to eliminate grapevine communication? Explain your answer.

What is social acceptance? What are the social acceptance factors?

In the communication process model,encoding the message refers to selecting the appropriate medium and sending your ideas through that medium.

Active listeners improve their sensing activities by:

When sender and receiver have shared mental models,more communication is necessary to clarify meaning about that context.

Which of the following represents the first three steps in the communication model in the correct order?

Grapevine is the main conduit through which organizational stories and other symbols of the organization's culture are communicated.

The sensing stage of active listening includes empathizing and organizing information.

Management by walking around occurs when senior executives get out of their offices and communicate face-to-face with employees.

Which of the following is a key element in emotional contagion?

Rich media have less social distractions compared to lean media.

What are the four major factors that influence the effectiveness of the encoding-decoding process in communication?

In Alphatech Systems,an e-mail software screens incoming messages by organizing them into mailboxes and identifying junk mail.As a result,employees in this company can quickly identify the most important e-mail messages,and overlook the junk mail.This e-mail feature improves communication by:

Management by walking around refers to:

Which of the following communication channels is most effective when the sender wants to persuade the receiver?

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Foundations of Employee Motivation

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 9: Communicating in Teams and Organizations

Most information is communicated verbally rather than nonverbally in quiet settings.

Language differences among people can produce communication noise.

A communication channel with high media richness should be used in routine situations where the sender and receiver have common understanding and expectations.

The three main components of active listening,in order,are:

People who experience social isolation are more susceptible to physical and mental illnesses.

Should companies try to eliminate grapevine communication? Explain your answer.

What is social acceptance? What are the social acceptance factors?

In the communication process model,encoding the message refers to selecting the appropriate medium and sending your ideas through that medium.

Active listeners improve their sensing activities by:

When sender and receiver have shared mental models,more communication is necessary to clarify meaning about that context.

Which of the following represents the first three steps in the communication model in the correct order?

Grapevine is the main conduit through which organizational stories and other symbols of the organization's culture are communicated.

The sensing stage of active listening includes empathizing and organizing information.

Management by walking around occurs when senior executives get out of their offices and communicate face-to-face with employees.

Which of the following is a key element in emotional contagion?

Rich media have less social distractions compared to lean media.

What are the four major factors that influence the effectiveness of the encoding-decoding process in communication?

In Alphatech Systems,an e-mail software screens incoming messages by organizing them into mailboxes and identifying junk mail.As a result,employees in this company can quickly identify the most important e-mail messages,and overlook the junk mail.This e-mail feature improves communication by:

Management by walking around refers to:

Which of the following communication channels is most effective when the sender wants to persuade the receiver?

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Foundations of Employee Motivation

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters