Question 1

The three components of listening are encoding,decoding and interpreting.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is true about the organizational grapevine?

Accepted Answer

A)  The grapevine presents a true picture of reality by providing fine details to substantiate the content. 
B)  The grapevine typically works by sending information downward rather than upward through the organizational hierarchy. 
C)  The grapevine is usually founded on organizational charts or job descriptions rather than social relationships. 
D)  The grapevine is a structured and formal network for transmitting organizational information. 
E)  The typical pattern of a grapevine is a cluster chain, whereby a few people actively transmit rumors to many others. 
A)  The grapevine presents a true picture of reality by providing fine details to substantiate the content. 
B)  The grapevine typically works by sending information downward rather than upward through the organizational hierarchy. 
C)  The grapevine is usually founded on organizational charts or job descriptions rather than social relationships. 
D)  The grapevine is a structured and formal network for transmitting organizational information. 
E)  The typical pattern of a grapevine is a cluster chain, whereby a few people actively transmit rumors to many others.

Question 3

According to the communication process model,communication begins with forming the message,then encoding it.

Accepted Answer

A) True 
 B)False

Question 4

People experienced with a particular communication medium can "push" the amount of media richness normally possible through that information channel.

Accepted Answer

A) True 
 B)False

Question 5

Active listeners improve their evaluating activities by:

Accepted Answer

A)  organizing the information provided in the speech. 
B)  forming an opinion before presentation. 
C)  clarifying the message. 
D)  interrupting when they disagree with the speaker. 
E)  providing some criticism of all the ideas presented. 
A)  organizing the information provided in the speech. 
B)  forming an opinion before presentation. 
C)  clarifying the message. 
D)  interrupting when they disagree with the speaker. 
E)  providing some criticism of all the ideas presented.

Question 6

Language differences can produce communication noise even when people speak the same language.This occurs because of the:

Accepted Answer

A)  skill differences among people. 
B)  lack of necessary aptitudes. 
C)  richness of the communication channel. 
D)  reduced channel bandwidth. 
E)  cultural differences among people. 
A)  skill differences among people. 
B)  lack of necessary aptitudes. 
C)  richness of the communication channel. 
D)  reduced channel bandwidth. 
E)  cultural differences among people.

Question 7

The effectiveness of the encoding-decoding process is independent of the sender's and the receiver's proficiency with the communication channel.

Accepted Answer

A) True 
 B)False

Question 8

The capacity of a communication medium to transmit information is referred to as:

Accepted Answer

A)  media richness. 
B)  information overload. 
C)  channel frequency. 
D)  channel diversity. 
E)  communication frequency. 
A)  media richness. 
B)  information overload. 
C)  channel frequency. 
D)  channel diversity. 
E)  communication frequency.

Question 9

Communication refers to the process by which information is transmitted and understood between two or more people.

Accepted Answer

A) True 
 B)False

Question 10

Effective communication occurs when:

Accepted Answer

A)  information is sent through informal rather than formal channels. 
B)  information is collected from various sources but sent to a limited audience. 
C)  the sender convinces the receiver to accept the information sent. 
D)  information is transmitted and understood between two or more people. 
E)  the sender transmits information that is received by someone other than the intended receiver. 
A)  information is sent through informal rather than formal channels. 
B)  information is collected from various sources but sent to a limited audience. 
C)  the sender convinces the receiver to accept the information sent. 
D)  information is transmitted and understood between two or more people. 
E)  the sender transmits information that is received by someone other than the intended receiver.

Question 11

Codebooks are symbols used to convey message content,whereas mental models are knowledge structures of the communication topic setting.

Accepted Answer

A) True 
 B)False

Question 12

Media richness refers to the ratio of the cost of using a medium relative to its frequency of use in the organization.

Accepted Answer

A) True 
 B)False

Question 13

Mimicking another person's behavior and emotions is a part of emotional contagion.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following tends to be the preferred medium for coordinating work,increases communication with people further up the hierarchy,and is an increasing source of information overload?

Accepted Answer

A)  Electronic company magazines 
B)  Annual performance reviews with supervisors 
C)  Intranet web sites 
D)  E-mail 
E)  The corporate grapevine 
A)  Electronic company magazines 
B)  Annual performance reviews with supervisors 
C)  Intranet web sites 
D)  E-mail 
E)  The corporate grapevine

Question 15

_____ are collaborative web spaces in which anyone in a group can write,edit,or remove material from the Web site.

Accepted Answer

A)  Blogs 
B)  Podcasts 
C)  Wikis 
D)  Intranets 
E)  Local area networks 
A)  Blogs 
B)  Podcasts 
C)  Wikis 
D)  Intranets 
E)  Local area networks

Question 16

The introduction of e-mail in organizations reduces some face-to-face and telephone communication and the flow of information to higher levels in the organization.

Accepted Answer

A) True 
 B)False

Question 17

Explain the concept of media richness.What are the two conditions required for a communication channel to be considered high in media richness?

Accepted Answer

Media richness refers to the data-carryi

Question 18

Open space arrangements in workstations increase communication and potentially decrease noise,distractions,and loss of privacy.

Accepted Answer

A) True 
 B)False

Question 19

How do men and women generally differ in their communication styles in organizational settings?

Accepted Answer

A)  Men are more likely than women to communicate to strengthen relationships. 
B)  Women are more likely than men to give advice quickly and frequently. 
C)  Women are usually more sensitive than men to the listener's nonverbal cues. 
D)  Men tend to engage less in report talk than women. 
E)  Men apologize more often in their conversations and interactions than women. 
A)  Men are more likely than women to communicate to strengthen relationships. 
B)  Women are more likely than men to give advice quickly and frequently. 
C)  Women are usually more sensitive than men to the listener's nonverbal cues. 
D)  Men tend to engage less in report talk than women. 
E)  Men apologize more often in their conversations and interactions than women.

Question 20

When a sender and receiver,belonging to the same group,want to transmit technical information more efficiently,they should use:

Accepted Answer

A)  jargon that they both understand. 
B)  information filtering. 
C)  mediators in communication. 
D)  nonverbal communication. 
E)  formal written communication. 
A)  jargon that they both understand. 
B)  information filtering. 
C)  mediators in communication. 
D)  nonverbal communication. 
E)  formal written communication.

The three components of listening are encoding,decoding and interpreting.

Which of the following is true about the organizational grapevine?

According to the communication process model,communication begins with forming the message,then encoding it.

People experienced with a particular communication medium can "push" the amount of media richness normally possible through that information channel.

Active listeners improve their evaluating activities by:

Language differences can produce communication noise even when people speak the same language.This occurs because of the:

The effectiveness of the encoding-decoding process is independent of the sender's and the receiver's proficiency with the communication channel.

The capacity of a communication medium to transmit information is referred to as:

Communication refers to the process by which information is transmitted and understood between two or more people.

Effective communication occurs when:

Codebooks are symbols used to convey message content,whereas mental models are knowledge structures of the communication topic setting.

Media richness refers to the ratio of the cost of using a medium relative to its frequency of use in the organization.

Mimicking another person's behavior and emotions is a part of emotional contagion.

Which of the following tends to be the preferred medium for coordinating work,increases communication with people further up the hierarchy,and is an increasing source of information overload?

_____ are collaborative web spaces in which anyone in a group can write,edit,or remove material from the Web site.

The introduction of e-mail in organizations reduces some face-to-face and telephone communication and the flow of information to higher levels in the organization.

Explain the concept of media richness.What are the two conditions required for a communication channel to be considered high in media richness?

Open space arrangements in workstations increase communication and potentially decrease noise,distractions,and loss of privacy.

How do men and women generally differ in their communication styles in organizational settings?

When a sender and receiver,belonging to the same group,want to transmit technical information more efficiently,they should use:

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Foundations of Employee Motivation

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 9: Communicating in Teams and Organizations

The three components of listening are encoding,decoding and interpreting.

Which of the following is true about the organizational grapevine?

According to the communication process model,communication begins with forming the message,then encoding it.

People experienced with a particular communication medium can "push" the amount of media richness normally possible through that information channel.

Active listeners improve their evaluating activities by:

Language differences can produce communication noise even when people speak the same language.This occurs because of the:

The effectiveness of the encoding-decoding process is independent of the sender's and the receiver's proficiency with the communication channel.

The capacity of a communication medium to transmit information is referred to as:

Communication refers to the process by which information is transmitted and understood between two or more people.

Effective communication occurs when:

Codebooks are symbols used to convey message content,whereas mental models are knowledge structures of the communication topic setting.

Media richness refers to the ratio of the cost of using a medium relative to its frequency of use in the organization.

Mimicking another person's behavior and emotions is a part of emotional contagion.

Which of the following tends to be the preferred medium for coordinating work,increases communication with people further up the hierarchy,and is an increasing source of information overload?

_____ are collaborative web spaces in which anyone in a group can write,edit,or remove material from the Web site.

The introduction of e-mail in organizations reduces some face-to-face and telephone communication and the flow of information to higher levels in the organization.

Explain the concept of media richness.What are the two conditions required for a communication channel to be considered high in media richness?

Open space arrangements in workstations increase communication and potentially decrease noise,distractions,and loss of privacy.

How do men and women generally differ in their communication styles in organizational settings?

When a sender and receiver,belonging to the same group,want to transmit technical information more efficiently,they should use:

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Foundations of Employee Motivation

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters