Question 1

Employees can expand the data-carrying capacity of lean media channel if they:

Accepted Answer

A)  avoid emotional contagion. 
B)  are highly proficient with that communication channel. 
C)  are unfamiliar with the receiver of the information. 
D)  avoid using jargon and short-hand symbols in the communication. 
E)  are new to using that communication medium. 
A)  avoid emotional contagion. 
B)  are highly proficient with that communication channel. 
C)  are unfamiliar with the receiver of the information. 
D)  avoid using jargon and short-hand symbols in the communication. 
E)  are new to using that communication medium.

Question 2

Talking while someone is speaking to you is interpreted by the Japanese as the person's interest and involvement in the conversation.

Accepted Answer

A) True 
 B)False

Question 3

One reason that people communicate with each other is to fulfill their drive to bond.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following communication channels has the highest media richness?

Accepted Answer

A)  Newsletter 
B)  E-mail 
C)  Telephone call 
D)  Video conference 
E)  Instant messaging 
A)  Newsletter 
B)  E-mail 
C)  Telephone call 
D)  Video conference 
E)  Instant messaging

Question 5

Buffering occurs when we decide to overlook messages,such as using software rules to redirect e-mail from distribution lists to folders we never look at.

Accepted Answer

A) True 
 B)False

Question 6

The grapevine is an important social process that fulfills the employees' drive to bond.

Accepted Answer

A) True 
 B)False

Question 7

Several employees in a newly formed group must work together to develop a new product.No one in this group has worked with anyone else in this group before and the development of this product has not been attempted previously.According to the media richness model,which of the following communication channels is most appropriate in this situation?

Accepted Answer

A)  Written documents 
B)  E-mail 
C)  Face-to-face meetings 
D)  Bulletin boards 
E)  Financial statements 
A)  Written documents 
B)  E-mail 
C)  Face-to-face meetings 
D)  Bulletin boards 
E)  Financial statements

Question 8

What are the common gender differences observed in communication?

Accepted Answer

Men and women have similar communication

Question 9

Which of the following should corporate leaders do with the organizational grapevine?

Accepted Answer

A)  Try to use the grapevine as a channel of communication from executives to employees as much as possible because of its high speed and low cost 
B)  Use the grapevine as a signal of employee anxiety and view it as a valid competitor to the company's formal communication system 
C)  Use the grapevine when the communication requires high media richness, but otherwise use meetings when communicating with employees 
D)  Make every effort to destroy the grapevine, including firing employees who actively support it 
E)  Ignore grapevines as providing more attention to it would increase the speed of grapevine communication 
A)  Try to use the grapevine as a channel of communication from executives to employees as much as possible because of its high speed and low cost 
B)  Use the grapevine as a signal of employee anxiety and view it as a valid competitor to the company's formal communication system 
C)  Use the grapevine when the communication requires high media richness, but otherwise use meetings when communicating with employees 
D)  Make every effort to destroy the grapevine, including firing employees who actively support it 
E)  Ignore grapevines as providing more attention to it would increase the speed of grapevine communication

Question 10

Buffering,summarizing,and omitting are ways to:

Accepted Answer

A)  reduce information overload. 
B)  avoid organizational risk. 
C)  avoid the risk of flaming. 
D)  improve communication between men and women. 
E)  increase media richness. 
A)  reduce information overload. 
B)  avoid organizational risk. 
C)  avoid the risk of flaming. 
D)  improve communication between men and women. 
E)  increase media richness.

Question 11

In organizational communication,"flaming" generally refers to:

Accepted Answer

A)  telling an employee in front of other people that he or she is fired. 
B)  ranting and raving in front of a large audience. 
C)  an emotionally charged e-mail message, usually one that communicates the sender's anger. 
D)  using any signal with the hands that conveys an obscene meaning to the receiver. 
E)  interrupting the speaker before he or she has finished talking. 
A)  telling an employee in front of other people that he or she is fired. 
B)  ranting and raving in front of a large audience. 
C)  an emotionally charged e-mail message, usually one that communicates the sender's anger. 
D)  using any signal with the hands that conveys an obscene meaning to the receiver. 
E)  interrupting the speaker before he or she has finished talking.

Question 12

Which of the following communication media tends to be the best for transmitting emotions?

Accepted Answer

A)  Newsletters 
B)  E-mail messages 
C)  Telephone conversations 
D)  Face-to-face meetings 
E)  Written messages 
A)  Newsletters 
B)  E-mail messages 
C)  Telephone conversations 
D)  Face-to-face meetings 
E)  Written messages

Question 13

Which of the following conditions would necessitate the use of non-verbal communication instead of verbal communication?

Accepted Answer

A)  Low physical distance 
B)  Need for immediate feedback 
C)  Personal nature of communication 
D)  Familiarity with the listener 
E)  Increased noise 
A)  Low physical distance 
B)  Need for immediate feedback 
C)  Personal nature of communication 
D)  Familiarity with the listener 
E)  Increased noise

Question 14

Safety representatives in each of the six plants of a manufacturing company need to communicate to each other every week the number and type of health and safety incidents in their plant.Each representative has a safety reporting document where he or she notes the type and number of infractions during the previous week.These incidents are well known to other representatives,so there are rarely any surprises.This weekly communication calls for:

Accepted Answer

A)  an active corporate grapevine. 
B)  high emotional contagion in communication. 
C)  the use of nonverbal communication. 
D)  increased number of face-to-face meetings. 
E)  lean media. 
A)  an active corporate grapevine. 
B)  high emotional contagion in communication. 
C)  the use of nonverbal communication. 
D)  increased number of face-to-face meetings. 
E)  lean media.

Question 15

Ambiguous language is sometimes necessary to describe situations or concepts that are ill-defined or lack agreement between sender and receiver.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is an advantage of using e-mail communication?

Accepted Answer

A)  It reduces the problem of information overload. 
B)  It reduces the frequency of flaming. 
C)  It is easier to interpret emotional meaning in e-mail messages as they are less formal. 
D)  It increases the politeness and respect of communication. 
E)  It significantly alters the flow of information within groups. 
A)  It reduces the problem of information overload. 
B)  It reduces the frequency of flaming. 
C)  It is easier to interpret emotional meaning in e-mail messages as they are less formal. 
D)  It increases the politeness and respect of communication. 
E)  It significantly alters the flow of information within groups.

Question 17

Which of the following fundamental drives is highly influenced by effective communication?

Accepted Answer

A)  Drive to succeed 
B)  Drive to defend 
C)  Drive to bond 
D)  Drive to acquire 
E)  Drive to achieve 
A)  Drive to succeed 
B)  Drive to defend 
C)  Drive to bond 
D)  Drive to acquire 
E)  Drive to achieve

Question 18

Emotional contagion receives relatively little attention in organizational behavior literature (as it is mostly studied by psychologists),yet it is an important part of social interaction in the workplace.Define emotional contagion and identify two benefits of this phenomenon.

Accepted Answer

Emotional contagion refers to the notion

Question 19

Research has found that women are generally more sensitive than are men to nonverbal communication.

Accepted Answer

A) True 
 B)False

Question 20

Emotional contagion occurs when:

Accepted Answer

A)  we share the emotions of other people. 
B)  we are required to show or hide our emotions, based on rules prescribed by the job. 
C)  two or more people experience different emotions even though they are observing the same object. 
D)  the communication medium has different meaning for the receiver and the sender. 
E)  two or more people experience the same emotions even though they are observing different objects. 
A)  we share the emotions of other people. 
B)  we are required to show or hide our emotions, based on rules prescribed by the job. 
C)  two or more people experience different emotions even though they are observing the same object. 
D)  the communication medium has different meaning for the receiver and the sender. 
E)  two or more people experience the same emotions even though they are observing different objects.

Employees can expand the data-carrying capacity of lean media channel if they:

Talking while someone is speaking to you is interpreted by the Japanese as the person's interest and involvement in the conversation.

One reason that people communicate with each other is to fulfill their drive to bond.

Which of the following communication channels has the highest media richness?

Buffering occurs when we decide to overlook messages,such as using software rules to redirect e-mail from distribution lists to folders we never look at.

The grapevine is an important social process that fulfills the employees' drive to bond.

What are the common gender differences observed in communication?

Which of the following should corporate leaders do with the organizational grapevine?

Buffering,summarizing,and omitting are ways to:

In organizational communication,"flaming" generally refers to:

Which of the following communication media tends to be the best for transmitting emotions?

Which of the following conditions would necessitate the use of non-verbal communication instead of verbal communication?

Ambiguous language is sometimes necessary to describe situations or concepts that are ill-defined or lack agreement between sender and receiver.

Which of the following is an advantage of using e-mail communication?

Which of the following fundamental drives is highly influenced by effective communication?

Emotional contagion receives relatively little attention in organizational behavior literature (as it is mostly studied by psychologists),yet it is an important part of social interaction in the workplace.Define emotional contagion and identify two benefits of this phenomenon.

Research has found that women are generally more sensitive than are men to nonverbal communication.

Emotional contagion occurs when:

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Foundations of Employee Motivation

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 9: Communicating in Teams and Organizations

Employees can expand the data-carrying capacity of lean media channel if they:

Talking while someone is speaking to you is interpreted by the Japanese as the person's interest and involvement in the conversation.

One reason that people communicate with each other is to fulfill their drive to bond.

Which of the following communication channels has the highest media richness?

Buffering occurs when we decide to overlook messages,such as using software rules to redirect e-mail from distribution lists to folders we never look at.

The grapevine is an important social process that fulfills the employees' drive to bond.

What are the common gender differences observed in communication?

Which of the following should corporate leaders do with the organizational grapevine?

Buffering,summarizing,and omitting are ways to:

In organizational communication,"flaming" generally refers to:

Which of the following communication media tends to be the best for transmitting emotions?

Which of the following conditions would necessitate the use of non-verbal communication instead of verbal communication?

Ambiguous language is sometimes necessary to describe situations or concepts that are ill-defined or lack agreement between sender and receiver.

Which of the following is an advantage of using e-mail communication?

Which of the following fundamental drives is highly influenced by effective communication?

Emotional contagion receives relatively little attention in organizational behavior literature (as it is mostly studied by psychologists),yet it is an important part of social interaction in the workplace.Define emotional contagion and identify two benefits of this phenomenon.

Research has found that women are generally more sensitive than are men to nonverbal communication.

Emotional contagion occurs when:

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Foundations of Employee Motivation

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters