Question 1

Two employees with divergent goals are less likely to experience conflict.

Accepted Answer

A) True 
 B)False

Question 2

NewTel is a telephone company with a policy of filling positions through promotions rather than hiring from outside.Until recently,the company had a strong engineering focus and tended to promote people into senior executive positions from the engineering areas.Consequently,almost all of the company's 14 senior executives joined the company over 20 years ago in junior engineering positions.There is increasing pressure on NewTel to become more marketing and service oriented,so four people were hired one year ago from consumer products and retail firms to fill new senior executive positions in marketing and service management.The external hires were necessary because employees were not sufficiently qualified.Now there are signs of tension among senior executives,particularly during budget deliberations where there is limited discretionary spending on new corporate activities.The four new hires have been frustrated in their attempts to have the company put more money into marketing and customer services instead of technology investment.Explain why conflict has occurred among senior executives at NewTel.

Accepted Answer

This incident is an example of conflict

Question 3

Most people can avoid experiencing relationship conflict if they focus on constructive debate instead.

Accepted Answer

A) True 
 B)False

Question 4

When negotiators get closer to their time deadline,they become less committed to resolving the conflict.

Accepted Answer

A) True 
 B)False

Question 5

An important rule for effective negotiations is to avoid using persuasive communication tactics since this often demonstrates weakness.

Accepted Answer

A) True 
 B)False

Question 6

A few years ago,a clothing manufacturer was expanding rapidly,so the CEO hired several executives from large corporations.Unfortunately,the new executives clashed with the current executives regarding business strategy.The CEO explained: 'We ended up with an old team and a new team and they weren't on the same wavelength.' Identify the source(s)of conflict in this situation and identify two strategies to minimize this conflict in the future.

Accepted Answer

This question is a condensed version of

Question 7

Arbitration has a high level of process control but a low level of decision control.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following actions does NOT emphasize superordinate goals to reduce conflict?

Accepted Answer

A)  Representatives from the two departments must jointly visit a client to hear about its concerns. 
B)  Hiring employees with a technical specialty and developing their career paths within that specialty. 
C)  Keeping all employees informed of the company's successes and difficulties in the marketplace. 
D)  Introducing profit sharing or other organizationally based rewards for all employees. 
E)  The CEO speaks with employees from several departments together about current challenges from competitors. 
A)  Representatives from the two departments must jointly visit a client to hear about its concerns. 
B)  Hiring employees with a technical specialty and developing their career paths within that specialty. 
C)  Keeping all employees informed of the company's successes and difficulties in the marketplace. 
D)  Introducing profit sharing or other organizationally based rewards for all employees. 
E)  The CEO speaks with employees from several departments together about current challenges from competitors.

Question 9

Constructive conflict is one of the more serious forms of relationship conflict.

Accepted Answer

A) True 
 B)False

Question 10

When negotiators have an audience watching their progress in the negotiations,the audience's negotiator:

Accepted Answer

A)  is more likely to give in to the other party's demands. 
B)  pays more attention to saving face. 
C)  tends to feel more cooperative towards the other party. 
D)  tends to be more willing to make concessions to the other party. 
E)  tends to feel more cooperative AND are more willing to make concessions to the other party. 
A)  is more likely to give in to the other party's demands. 
B)  pays more attention to saving face. 
C)  tends to feel more cooperative towards the other party. 
D)  tends to be more willing to make concessions to the other party. 
E)  tends to feel more cooperative AND are more willing to make concessions to the other party.

Question 11

The two main forms of conflict are:

Accepted Answer

A)  institutional and personal 
B)  constructive and relationship 
C)  pooled and sequential 
D)  problem-solving and forcing 
E)  superordinate and subordinate 
A)  institutional and personal 
B)  constructive and relationship 
C)  pooled and sequential 
D)  problem-solving and forcing 
E)  superordinate and subordinate

Question 12

Conflict perceptions and emotions lead to conflict sources.

Accepted Answer

A) True 
 B)False

Question 13

The process in which one party perceives that its interests are being opposed or negatively affected by another party is called:

Accepted Answer

A)  mediation 
B)  conflict 
C)  negotiation 
D)  dialogue 
E)  conflict management 
A)  mediation 
B)  conflict 
C)  negotiation 
D)  dialogue 
E)  conflict management

Question 14

Increasing inventories between sequential work units tends to reduce potential conflict by:

Accepted Answer

A)  reducing resource scarcity 
B)  reducing differentiation 
C)  increasing the required level of communication between employees in sequential units 
D)  reducing ambiguity in resource allocation 
E)  reducing task interdependence 
A)  reducing resource scarcity 
B)  reducing differentiation 
C)  increasing the required level of communication between employees in sequential units 
D)  reducing ambiguity in resource allocation 
E)  reducing task interdependence

Question 15

The newly hired CEO of an advertising agency noticed that employees were constantly arguing and debating with each other over design and ad copy.This cantankerous behaviour was quite different from the more reserved and polite interactions that occurred in the CEO's previous organization in the consumer products industry.To correct this problem,the CEO established a new motto ('Serving Clients in Harmony')and actively discouraged employees from the spirited debates that occurred in the past.Some key staff members left the company over the next few months,saying that the company was losing its creative edge.However,the CEO was able to bring in new employees who were more discreet and subtle in their discussions with colleagues.Discuss the merits of the CEO's actions.

Accepted Answer

The first issue that students should con

Question 16

Although forcing is one of five interpersonal styles of conflict management,it should never actually be used to manage conflict.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following tends to make negotiators more competitive and less willing to give concessions?

Accepted Answer

A)  Representatives from both sides are interspersed around a circular table. 
B)  The parties spend time socializing and learning about each other before beginning negotiations. 
C)  The audiences of each party directly observe the negotiations. 
D)  All of these tend to make negotiators more competitive and less willing to give concessions. 
E)  None of these tend to make negotiators more competitive and less willing to give concessions. 
A)  Representatives from both sides are interspersed around a circular table. 
B)  The parties spend time socializing and learning about each other before beginning negotiations. 
C)  The audiences of each party directly observe the negotiations. 
D)  All of these tend to make negotiators more competitive and less willing to give concessions. 
E)  None of these tend to make negotiators more competitive and less willing to give concessions.

Question 18

According to the bargaining zone model,the target point is the team's realistic goal or expectation for a final agreement.

Accepted Answer

A) True 
 B)False

Question 19

Corporate leaders should view conflict as a problem that should be minimized or eliminated.

Accepted Answer

A) True 
 B)False

Question 20

Which conflict management style has low cooperativeness and low assertiveness?

Accepted Answer

A)  Forcing 
B)  Inquisition 
C)  Compromising 
D)  Arbitration 
E)  Avoiding 
A)  Forcing 
B)  Inquisition 
C)  Compromising 
D)  Arbitration 
E)  Avoiding

Two employees with divergent goals are less likely to experience conflict.

Most people can avoid experiencing relationship conflict if they focus on constructive debate instead.

When negotiators get closer to their time deadline,they become less committed to resolving the conflict.

An important rule for effective negotiations is to avoid using persuasive communication tactics since this often demonstrates weakness.

Arbitration has a high level of process control but a low level of decision control.

Which of the following actions does NOT emphasize superordinate goals to reduce conflict?

Constructive conflict is one of the more serious forms of relationship conflict.

When negotiators have an audience watching their progress in the negotiations,the audience's negotiator:

The two main forms of conflict are:

Conflict perceptions and emotions lead to conflict sources.

The process in which one party perceives that its interests are being opposed or negatively affected by another party is called:

Increasing inventories between sequential work units tends to reduce potential conflict by:

Although forcing is one of five interpersonal styles of conflict management,it should never actually be used to manage conflict.

Which of the following tends to make negotiators more competitive and less willing to give concessions?

According to the bargaining zone model,the target point is the team's realistic goal or expectation for a final agreement.

Corporate leaders should view conflict as a problem that should be minimized or eliminated.

Which conflict management style has low cooperativeness and low assertiveness?

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions,attitudes,and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 11: Conflict and Negotiation in the Workplace

Two employees with divergent goals are less likely to experience conflict.

Most people can avoid experiencing relationship conflict if they focus on constructive debate instead.

When negotiators get closer to their time deadline,they become less committed to resolving the conflict.

An important rule for effective negotiations is to avoid using persuasive communication tactics since this often demonstrates weakness.

Arbitration has a high level of process control but a low level of decision control.

Which of the following actions does NOT emphasize superordinate goals to reduce conflict?

Constructive conflict is one of the more serious forms of relationship conflict.

When negotiators have an audience watching their progress in the negotiations,the audience's negotiator:

The two main forms of conflict are:

Conflict perceptions and emotions lead to conflict sources.

The process in which one party perceives that its interests are being opposed or negatively affected by another party is called:

Increasing inventories between sequential work units tends to reduce potential conflict by:

Although forcing is one of five interpersonal styles of conflict management,it should never actually be used to manage conflict.

Which of the following tends to make negotiators more competitive and less willing to give concessions?

According to the bargaining zone model,the target point is the team's realistic goal or expectation for a final agreement.

Corporate leaders should view conflict as a problem that should be minimized or eliminated.

Which conflict management style has low cooperativeness and low assertiveness?

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions,attitudes,and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters