Exam 11: Conflict and Negotiation in the Workplace

Conflict is sometimes apparent by the style each side uses to resolve the conflict.

Communication problems partly explain why conflict is more likely to occur in a multicultural workforce.

Almost every day,supervisors must help employees resolve conflicts with other employees.What third-party conflict resolution strategy do supervisors most often use and why do they tend to prefer this style? Also identify one third-party intervention that managers should apply in everyday disputes and explain why that strategy should be used most often.

The bargaining zone model identifies:

A win-win orientation exists when a person or team believes that:

It is possible to agree on a common goal yet still experience conflict due to differentiation.

The bargaining zone model states that:

The conflict process model includes:

Which of the following best describes relationship conflict?

In organizational conflict,scarce resources are typically identified as:

The conflict process begins:

A major game software firm experienced conflict between the young Internet-savvy employees who designed the games and the older computer-illiterate executives who ran the company.The company hired team leaders who could work with the executives but were computer literate and therefore respected by the development staff members.By hiring these team leaders as liaisons between the executives and employees,the company would:

Jane has just been appointed as purchasing manager of Tacoma Technologies Corp.The previous purchasing manager,who recently retired,was known for his "winner-take-all" approach to suppliers.He continually fought for more discounts and was skeptical about any special deals that suppliers would propose.A few suppliers refused to do business with Tacoma Technologies,but senior management was confident that the former purchasing manager's approach minimized the company's costs.Jane wants to try a more problem-solving approach to working with suppliers.Contrast Jane's and her predecessor's approach to negotiations in terms of the dimensions of interpersonal conflict management style.Then explain whether Jane's approach will be effective or not.

Two departmental managers are most likely to experience conflict with each other when they ________ communicate with each other and their two departments have _______ interdependence.

Two team members who disagree over their work schedule approach their team leader to help resolve the conflict.Based on your knowledge of third-party conflict resolution,the team leader should:

Increasing resources and creating more precise rules for the allocation of those resources represent two ways to increase conflict.

The preference for arbitration or mediation in work disputes partly depends on cross-cultural values.

Conflict may occur because the conflicting parties lack the opportunity,ability and/or motivation to communicate with each other.

Conflict is defined as:

Two employees from different departments who are evaluated on different performance criteria and receive different reward systems are likely to experience conflict due to goal incompatibility.