Question 1

Which of the following interpersonal conflict management styles has some degree of win-lose orientation?

Accepted Answer

A)  Forcing 
B)  Yielding 
C)  Avoiding 
D)  All of these have some degree of win-lose orientation 
E)  None of these has any degree of win-lose orientation 
A)  Forcing 
B)  Yielding 
C)  Avoiding 
D)  All of these have some degree of win-lose orientation 
E)  None of these has any degree of win-lose orientation

Question 2

The yielding conflict management style should be used:

Accepted Answer

A)  never. 
B)  when the issue is much less important to you than to the other party. 
C)  when the other party has much less power than you do. 
D)  when the issue is important to both parties. 
E)  under almost all circumstances. 
A)  never. 
B)  when the issue is much less important to you than to the other party. 
C)  when the other party has much less power than you do. 
D)  when the issue is important to both parties. 
E)  under almost all circumstances.

Question 3

When people experience relationship conflict,they tend to increase their reliance on communication with the other party.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following statements about organizational conflict is FALSE?

Accepted Answer

A)  Job and occupational specialization tend to minimize conflict. 
B)  Some conflict increases organizational effectiveness. 
C)  In constructive conflict, the parties view the conflict as something 'out there' to resolve. 
D)  Decision ambiguity can increase the potential for conflict. 
E)  Conflict tends to increase when resources are scarce. 
A)  Job and occupational specialization tend to minimize conflict. 
B)  Some conflict increases organizational effectiveness. 
C)  In constructive conflict, the parties view the conflict as something 'out there' to resolve. 
D)  Decision ambiguity can increase the potential for conflict. 
E)  Conflict tends to increase when resources are scarce.

Question 5

Negotiators share information more fully by adopting a win-lose orientation.

Accepted Answer

A) True 
 B)False

Question 6

Effective managers should:

Accepted Answer

A)  try to increase the amount of conflict among employees. 
B)  successfully remove conflict from the organization, because it saps productivity. 
C)  remove manifest conflict as well as negative conflict outcomes even though the sources of conflict remain in place. 
D)  convince employees that conflict should be avoided. 
E)  encourage constructive conflict for better decision making and minimize relationship conflict. 
A)  try to increase the amount of conflict among employees. 
B)  successfully remove conflict from the organization, because it saps productivity. 
C)  remove manifest conflict as well as negative conflict outcomes even though the sources of conflict remain in place. 
D)  convince employees that conflict should be avoided. 
E)  encourage constructive conflict for better decision making and minimize relationship conflict.

Question 7

Which conflict management style is most appropriate when the parties do not have perfectly opposing interests and have enough trust to share information?

Accepted Answer

A)  Forcing 
B)  Yielding 
C)  Avoiding 
D)  Problem-solving 
E)  Compromising 
A)  Forcing 
B)  Yielding 
C)  Avoiding 
D)  Problem-solving 
E)  Compromising

Question 8

For everyday disputes between two employees,managers should use ______ as a third-party intervention:

Accepted Answer

A)  inquisition 
B)  mediation 
C)  arbitration 
D)  retaliation 
E)  negotiation 
A)  inquisition 
B)  mediation 
C)  arbitration 
D)  retaliation 
E)  negotiation

Question 9

GlobalCo formed a task force consisting of eight employees from four culturally diverse countries who have not previously met.The task force must work closely together for a month to solve a troublesome customer problem.These employees have similar technical training,but they have different religious beliefs,different languages,and different standards of living.If these employees experience conflict,this conflict might be caused by:

Accepted Answer

A)  task interdependence. 
B)  differentiation. 
C)  communication problems. 
D)  all of these factors. 
E)  differentiation and communication problems, but not task interdependence. 
A)  task interdependence. 
B)  differentiation. 
C)  communication problems. 
D)  all of these factors. 
E)  differentiation and communication problems, but not task interdependence.

Question 10

When conflict reduces each side's motivation to communicate,they rely more on stereotypes to reinforce their perceptions of the other side.

Accepted Answer

A) True 
 B)False

Question 11

Emotional intelligence and team cohesiveness are two ways to:

Accepted Answer

A)  minimize constructive conflict 
B)  engage in third-party conflict resolution 
C)  increase relationship conflict 
D)  minimize relationship conflict 
E)  add more cycles to the conflict escalation cycle 
A)  minimize constructive conflict 
B)  engage in third-party conflict resolution 
C)  increase relationship conflict 
D)  minimize relationship conflict 
E)  add more cycles to the conflict escalation cycle

Question 12

The five interpersonal conflict management styles are distinguished by their level of interdependence with the other party.

Accepted Answer

A) True 
 B)False

Question 13

Although constructive conflict can degenerate into relationship conflict,it is easy to prevent this from happening.

Accepted Answer

A) True 
 B)False

Question 14

Negotiators tend to avoid "hardline" behaviours when they know an audience is watching them.

Accepted Answer

A) True 
 B)False

Question 15

Most negotiators prefer using email,videoconferences and other forms of electronic communication when negotiating rather than meeting face-to-face.

Accepted Answer

A) True 
 B)False

Question 16

Some team norms encourage tactics that diffuse relationship conflict when it first appears.

Accepted Answer

A) True 
 B)False

Question 17

The bargaining zone model of negotiations describes the best physical zone in which negotiations should occur.

Accepted Answer

A) True 
 B)False

Question 18

Why should leaders of diverse teams require better conflict management skills?

Accepted Answer

An increasingly diverse workforce requir

Question 19

The main objective of conflict management is to reduce the level of conflict in the organization.

Accepted Answer

A) True 
 B)False

Question 20

In most cultures,making concessions symbolizes a negotiator's motivation to bargain in good faith.

Accepted Answer

A) True 
 B)False

Which of the following interpersonal conflict management styles has some degree of win-lose orientation?

The yielding conflict management style should be used:

When people experience relationship conflict,they tend to increase their reliance on communication with the other party.

Which of the following statements about organizational conflict is FALSE?

Negotiators share information more fully by adopting a win-lose orientation.

Effective managers should:

Which conflict management style is most appropriate when the parties do not have perfectly opposing interests and have enough trust to share information?

For everyday disputes between two employees,managers should use ______ as a third-party intervention:

When conflict reduces each side's motivation to communicate,they rely more on stereotypes to reinforce their perceptions of the other side.

Emotional intelligence and team cohesiveness are two ways to:

The five interpersonal conflict management styles are distinguished by their level of interdependence with the other party.

Although constructive conflict can degenerate into relationship conflict,it is easy to prevent this from happening.

Negotiators tend to avoid "hardline" behaviours when they know an audience is watching them.

Most negotiators prefer using email,videoconferences and other forms of electronic communication when negotiating rather than meeting face-to-face.

Some team norms encourage tactics that diffuse relationship conflict when it first appears.

The bargaining zone model of negotiations describes the best physical zone in which negotiations should occur.

Why should leaders of diverse teams require better conflict management skills?

The main objective of conflict management is to reduce the level of conflict in the organization.

In most cultures,making concessions symbolizes a negotiator's motivation to bargain in good faith.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions,attitudes,and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 11: Conflict and Negotiation in the Workplace

Which of the following interpersonal conflict management styles has some degree of win-lose orientation?

The yielding conflict management style should be used:

When people experience relationship conflict,they tend to increase their reliance on communication with the other party.

Which of the following statements about organizational conflict is FALSE?

Negotiators share information more fully by adopting a win-lose orientation.

Effective managers should:

Which conflict management style is most appropriate when the parties do not have perfectly opposing interests and have enough trust to share information?

For everyday disputes between two employees,managers should use ______ as a third-party intervention:

When conflict reduces each side's motivation to communicate,they rely more on stereotypes to reinforce their perceptions of the other side.

Emotional intelligence and team cohesiveness are two ways to:

The five interpersonal conflict management styles are distinguished by their level of interdependence with the other party.

Although constructive conflict can degenerate into relationship conflict,it is easy to prevent this from happening.

Negotiators tend to avoid "hardline" behaviours when they know an audience is watching them.

Most negotiators prefer using email,videoconferences and other forms of electronic communication when negotiating rather than meeting face-to-face.

Some team norms encourage tactics that diffuse relationship conflict when it first appears.

The bargaining zone model of negotiations describes the best physical zone in which negotiations should occur.

Why should leaders of diverse teams require better conflict management skills?

The main objective of conflict management is to reduce the level of conflict in the organization.

In most cultures,making concessions symbolizes a negotiator's motivation to bargain in good faith.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions,attitudes,and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters