Question 1

Moderate levels of conflict produce improved decision-making.

Accepted Answer

A) True 
 B)False

Question 2

Constructive conflict exists:

Accepted Answer

A)  when the conflict is viewed as a personal attack on each person in the relationship. 
B)  when an employee disagrees with his or her supervisor regarding what tasks should be performed as part of the job. 
C)  when the conflict is emotionally charged. 
D)  when all of these exist. 
E)  when none of these exists. 
A)  when the conflict is viewed as a personal attack on each person in the relationship. 
B)  when an employee disagrees with his or her supervisor regarding what tasks should be performed as part of the job. 
C)  when the conflict is emotionally charged. 
D)  when all of these exist. 
E)  when none of these exists.

Question 3

According to research on gender and conflict management styles,women tend to adopt the _____ style,whereas men tend to adopt the ______ style.

Accepted Answer

A)  forcing, collaborative 
B)  avoiding, compromising 
C)  yielding, forcing 
D)  problem-solving, forcing 
E)  yielding, avoiding 
A)  forcing, collaborative 
B)  avoiding, compromising 
C)  yielding, forcing 
D)  problem-solving, forcing 
E)  yielding, avoiding

Question 4

According to the literature on organizational conflict,constructive conflict:

Accepted Answer

A)  is a positive application of conflict in organizations. 
B)  is one of the most common outcomes of conflict. 
C)  is the only conflict management style that has high assertiveness and low cooperativeness. 
D)  is the main source of conflict in organizations. 
E)  should never be used as a conflict management strategy. 
A)  is a positive application of conflict in organizations. 
B)  is one of the most common outcomes of conflict. 
C)  is the only conflict management style that has high assertiveness and low cooperativeness. 
D)  is the main source of conflict in organizations. 
E)  should never be used as a conflict management strategy.

Question 5

Ambiguous rules,scarce resources and task interdependence are:

Accepted Answer

A)  structural sources of potential conflict 
B)  strategies used in the inquisition approach to third-party conflict resolution 
C)  interpersonal sources of potential conflict. 
D)  indicators of effectiveness in third-party conflict resolution 
E)  situational influences on negotiations 
A)  structural sources of potential conflict 
B)  strategies used in the inquisition approach to third-party conflict resolution 
C)  interpersonal sources of potential conflict. 
D)  indicators of effectiveness in third-party conflict resolution 
E)  situational influences on negotiations

Question 6

The current perspective on organizational conflict is that:

Accepted Answer

A)  conflict should be minimized. 
B)  conflict is the result of poor communication. 
C)  conflict is an inevitable result of increased technology and globalization. 
D)  All of these are correct. 
E)  moderate levels of conflict are necessary and produce favourable outcomes. 
A)  conflict should be minimized. 
B)  conflict is the result of poor communication. 
C)  conflict is an inevitable result of increased technology and globalization. 
D)  All of these are correct. 
E)  moderate levels of conflict are necessary and produce favourable outcomes.

Question 7

Constructive conflict:

Accepted Answer

A)  is the opposite of task-related conflict. 
B)  encourages employees to re-examine their basic assumptions about a problem and its possible solution. 
C)  is one of the dysfunctional outcomes of conflict. 
D)  is the most common outcome of arbitration. 
E)  sometimes replaces manifest conflict in the conflict process. 
A)  is the opposite of task-related conflict. 
B)  encourages employees to re-examine their basic assumptions about a problem and its possible solution. 
C)  is one of the dysfunctional outcomes of conflict. 
D)  is the most common outcome of arbitration. 
E)  sometimes replaces manifest conflict in the conflict process.

Question 8

Mediation has a high level of process control but a low level of decision control.

Accepted Answer

A) True 
 B)False

Question 9

The potential for conflict between two employees would be highest under conditions of:

Accepted Answer

A)  pooled interdependence 
B)  total independence 
C)  reciprocal interdependence 
D)  anticipatory interdependence 
E)  sequential interdependence 
A)  pooled interdependence 
B)  total independence 
C)  reciprocal interdependence 
D)  anticipatory interdependence 
E)  sequential interdependence

Question 10

Focusing employees on superordinate goals is particularly useful where conflict is caused by goal incompatibility and differentiation.

Accepted Answer

A) True 
 B)False

Question 11

Relationship conflict usually causes people to:

Accepted Answer

A)  use logical analysis to resolve the conflict. 
B)  reduce communication and information sharing with the other party. 
C)  rethink their assumptions and beliefs about the issue that is the source of conflict. 
D)  do all of these things. 
E)  do none of these things. 
A)  use logical analysis to resolve the conflict. 
B)  reduce communication and information sharing with the other party. 
C)  rethink their assumptions and beliefs about the issue that is the source of conflict. 
D)  do all of these things. 
E)  do none of these things.

Question 12

The compromising conflict management style has the highest win-win orientation and should be applied wherever the parties seem to have mutual interests.

Accepted Answer

A) True 
 B)False

Question 13

The modern perspective on conflict is that an optimal level exist which is beneficial to the organization.

Accepted Answer

A) True 
 B)False

Question 14

Organizational behavior research is discovering that it is difficult to separate constructive conflict from relationship conflict.However,it is possible to minimize relationship conflict during constructive conflict episodes.Describe two strategies that would help a team of employees to reduce the level of relationship conflict while the team is engaging in constructive conflict.Your answer should also briefly explain why each strategy may be effective.

Accepted Answer

The textbook describes three strategies.

Question 15

Constructive conflict helps people to recognize problems,identify a variety of solutions and better understand the issues involved.

Accepted Answer

A) True 
 B)False

Question 16

Maintenance employees and drivers at ABC Bus Company were constantly bickering with each other.However,the conflict subsided when another bus company opened for business to compete with ABC and ABC executives warned employees that the competitor could force lay-offs at ABC if productivity and customer service didn't improve.Which of the following conflict management strategies was operating here?

Accepted Answer

A)  The company clarified rules and procedures. 
B)  The company reduced interdependence between the parties. 
C)  The company reduced differentiation between the parties. 
D)  The company introduced superordinate goals for both parties. 
E)  The company helped the parties to understand each other better. 
A)  The company clarified rules and procedures. 
B)  The company reduced interdependence between the parties. 
C)  The company reduced differentiation between the parties. 
D)  The company introduced superordinate goals for both parties. 
E)  The company helped the parties to understand each other better.

Question 17

Relationship conflict refers to conflict between individuals,whereas constructive conflict refers to conflict between departments and organizations.

Accepted Answer

A) True 
 B)False

Question 18

A logical strategy for minimizing conflict due to different values and beliefs is to have employees move through different departments,regions and occupations of the company throughout their careers.

Accepted Answer

A) True 
 B)False

Moderate levels of conflict produce improved decision-making.

Constructive conflict exists:

According to research on gender and conflict management styles,women tend to adopt the _ style,whereas men tend to adopt the __ style.

According to the literature on organizational conflict,constructive conflict:

Ambiguous rules,scarce resources and task interdependence are:

The current perspective on organizational conflict is that:

Constructive conflict:

Mediation has a high level of process control but a low level of decision control.

The potential for conflict between two employees would be highest under conditions of:

Focusing employees on superordinate goals is particularly useful where conflict is caused by goal incompatibility and differentiation.

Relationship conflict usually causes people to:

The compromising conflict management style has the highest win-win orientation and should be applied wherever the parties seem to have mutual interests.

The modern perspective on conflict is that an optimal level exist which is beneficial to the organization.

Constructive conflict helps people to recognize problems,identify a variety of solutions and better understand the issues involved.

Relationship conflict refers to conflict between individuals,whereas constructive conflict refers to conflict between departments and organizations.

A logical strategy for minimizing conflict due to different values and beliefs is to have employees move through different departments,regions and occupations of the company throughout their careers.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions,attitudes,and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 11: Conflict and Negotiation in the Workplace

Moderate levels of conflict produce improved decision-making.

Constructive conflict exists:

According to research on gender and conflict management styles,women tend to adopt the _____ style,whereas men tend to adopt the ______ style.

According to the literature on organizational conflict,constructive conflict:

Ambiguous rules,scarce resources and task interdependence are:

The current perspective on organizational conflict is that:

Constructive conflict:

Mediation has a high level of process control but a low level of decision control.

The potential for conflict between two employees would be highest under conditions of:

Focusing employees on superordinate goals is particularly useful where conflict is caused by goal incompatibility and differentiation.

Relationship conflict usually causes people to:

The compromising conflict management style has the highest win-win orientation and should be applied wherever the parties seem to have mutual interests.

The modern perspective on conflict is that an optimal level exist which is beneficial to the organization.

Constructive conflict helps people to recognize problems,identify a variety of solutions and better understand the issues involved.

Relationship conflict refers to conflict between individuals,whereas constructive conflict refers to conflict between departments and organizations.

A logical strategy for minimizing conflict due to different values and beliefs is to have employees move through different departments,regions and occupations of the company throughout their careers.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions,attitudes,and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

According to research on gender and conflict management styles,women tend to adopt the _ style,whereas men tend to adopt the __ style.