Question 1

Intellectual capital consists of:

Accepted Answer

A)  knowledge that employees possess and generate. 
B)  the knowledge captured in an organization's systems and structures. 
C)  the value of the organization's relationship with customers. 
D)  All of the answers are correct. 
E)  knowledge that employees possess and generate and the knowledge captured in an organization's systems and structures. 
A)  knowledge that employees possess and generate. 
B)  the knowledge captured in an organization's systems and structures. 
C)  the value of the organization's relationship with customers. 
D)  All of the answers are correct. 
E)  knowledge that employees possess and generate and the knowledge captured in an organization's systems and structures.

Question 2

Knowledge management develops an organization's capacity to acquire,share,use and store valuable knowledge.

Accepted Answer

A) True 
 B)False

Question 3

The open systems perspective emphasizes that organizations survive by adapting to changes in the external environment.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following statements about task performance is FALSE?

Accepted Answer

A)  Employees are evaluated against a performance standard. 
B)  Task performance refers to goal-directed activities under the individual's control. 
C)  Employees are almost always evaluated on just one performance dimension. 
D)  Employees are expected to perform their work above a minimum acceptable level. 
E)  Each performance dimension requires specific skills and knowledge. 
A)  Employees are evaluated against a performance standard. 
B)  Task performance refers to goal-directed activities under the individual's control. 
C)  Employees are almost always evaluated on just one performance dimension. 
D)  Employees are expected to perform their work above a minimum acceptable level. 
E)  Each performance dimension requires specific skills and knowledge.

Question 5

The organizational learning perspective states that an organizations' effectiveness depends on:

Accepted Answer

A)  extracting information and ideas from the external environment and through experimentation. 
B)  ensuring that knowledge is shared throughout the organization. 
C)  ensuring that employees effectively use the knowledge available to them. 
D)  All of the answers are correct. 
E)  ensuring that knowledge is shared throughout the organization and ensuring that employees effectively use the knowledge available to them. 
A)  extracting information and ideas from the external environment and through experimentation. 
B)  ensuring that knowledge is shared throughout the organization. 
C)  ensuring that employees effectively use the knowledge available to them. 
D)  All of the answers are correct. 
E)  ensuring that knowledge is shared throughout the organization and ensuring that employees effectively use the knowledge available to them.

Question 6

According to the multiple levels of analysis anchor:

Accepted Answer

A)  organizational behaviour is mainly the study of how all levels of the organizational hierarchy interact with the external environment. 
B)  OB topics typically relate to the individual, team and organizational levels of analysis. 
C)  there are eight levels of analysis that scholars should recognize when conducting OB research. 
D)  organizational events can be studied from only one level of analysis. 
E)  Our understanding of organizational behaviour increases with the level of mathematical analysis applied to create the models. 
A)  organizational behaviour is mainly the study of how all levels of the organizational hierarchy interact with the external environment. 
B)  OB topics typically relate to the individual, team and organizational levels of analysis. 
C)  there are eight levels of analysis that scholars should recognize when conducting OB research. 
D)  organizational events can be studied from only one level of analysis. 
E)  Our understanding of organizational behaviour increases with the level of mathematical analysis applied to create the models.

Question 7

Reduced job security and increased work intensification may be partly caused by globalization.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following relates to the perspective that organizations are open systems?

Accepted Answer

A)  The organization adjusts its services to satisfy changing consumer demand. 
B)  The organization finds a substitute resource in anticipation of a future shortage of the resource previously used to manufacture the product. 
C)  Production and sales employees coordinate their work activities to provide a more efficient work process. 
D)  The organization changes its products to suit customer needs. 
E)  All of the answers are correct. 
A)  The organization adjusts its services to satisfy changing consumer demand. 
B)  The organization finds a substitute resource in anticipation of a future shortage of the resource previously used to manufacture the product. 
C)  Production and sales employees coordinate their work activities to provide a more efficient work process. 
D)  The organization changes its products to suit customer needs. 
E)  All of the answers are correct.

Question 9

Workforce diversity:

Accepted Answer

A)  includes the entry of younger people to the workforce. 
B)  can potentially improve decision making and team performance in organizations. 
C)  is increasing in Canada. 
D)  includes the increasing proportion of visible minorities in the workforce. 
E)  All of the answers are correct. 
A)  includes the entry of younger people to the workforce. 
B)  can potentially improve decision making and team performance in organizations. 
C)  is increasing in Canada. 
D)  includes the increasing proportion of visible minorities in the workforce. 
E)  All of the answers are correct.

Question 10

Generous sick leave policies are known to:

Accepted Answer

A)  increase employee lateness 
B)  improve organizational citizenship 
C)  increase absenteeism 
D)  increase voluntary turnover 
E)  increase absenteeism and increase voluntary turnover 
A)  increase employee lateness 
B)  improve organizational citizenship 
C)  increase absenteeism 
D)  increase voluntary turnover 
E)  increase absenteeism and increase voluntary turnover

Question 11

According to a recent survey,93 percent of Canadians believe that corporate social responsibility is as important to companies as profit and shareholder value.

Accepted Answer

A) True 
 B)False

Question 12

Values guide our preferences and motivate our actions.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is NOT a work-related behaviour?

Accepted Answer

A)  Competencies 
B)  Absenteeism 
C)  Joining the organization 
D)  Showing up for work at scheduled times 
E)  Performing required tasks 
A)  Competencies 
B)  Absenteeism 
C)  Joining the organization 
D)  Showing up for work at scheduled times 
E)  Performing required tasks

Question 14

Comment on the accuracy of the following statement: 'Without employees,an organization has no organizational memory.'

Accepted Answer

This statement is generally FALSE: An or

Question 15

Which of the following is NOT a concern expressed with respect to high performance work practices (HPWP)perspective?

Accepted Answer

A)  HPWPs increase work stress for employees. 
B)  Even when HPWPs are successful, management is reluctant to share the financial benefits with workers. 
C)  The HPWP perspective lacks theoretical understanding of why such practices improve performance. 
D)  HPWPs satisfy shareholder and customer needs at the expense of employee well-being. 
E)  The HPWP perspective fails to consider the impact of such practices on the environment and society. 
A)  HPWPs increase work stress for employees. 
B)  Even when HPWPs are successful, management is reluctant to share the financial benefits with workers. 
C)  The HPWP perspective lacks theoretical understanding of why such practices improve performance. 
D)  HPWPs satisfy shareholder and customer needs at the expense of employee well-being. 
E)  The HPWP perspective fails to consider the impact of such practices on the environment and society.

Question 16

What effect does teleworking have in the workplace?

Accepted Answer

A)  Teleworking tends to improve the teleworker's work/life balance. 
B)  Teleworking forces corporate leaders to evaluate employees more from their work results rather than their 'face time'. 
C)  Under some circumstances, teleworking increases the teleworker's productivity. 
D)  Teleworking increases the risk that employees feel socially isolated from each other. 
E)  All of the answers are correct. 
A)  Teleworking tends to improve the teleworker's work/life balance. 
B)  Teleworking forces corporate leaders to evaluate employees more from their work results rather than their 'face time'. 
C)  Under some circumstances, teleworking increases the teleworker's productivity. 
D)  Teleworking increases the risk that employees feel socially isolated from each other. 
E)  All of the answers are correct.

Question 17

Eastern University performs a daily computer search through newspaper articles to identify any articles about the university or its faculty members.University administrators use this information to receive feedback about how the public reacts to university activities.In knowledge management,searching for newspaper articles and other external writing about the organization is mainly a form of:

Accepted Answer

A)  knowledge acquisition 
B)  communities of practice 
C)  organizational unlearning 
D)  knowledge sharing 
E)  documentation 
A)  knowledge acquisition 
B)  communities of practice 
C)  organizational unlearning 
D)  knowledge sharing 
E)  documentation

Question 18

Which of the following statements is TRUE?

Accepted Answer

A)  Canada is becoming a more homogeneous society. 
B)  Deep-level diversity includes characteristics over which we have some control. 
C)  Most Canadians believe that the government should disband multiculturalism. 
D)  Diversity offers tremendous advantages to organizations with almost no disadvantages. 
E)  Nearly one-half of all immigrants to Canada over the past decade were born in the United States. 
A)  Canada is becoming a more homogeneous society. 
B)  Deep-level diversity includes characteristics over which we have some control. 
C)  Most Canadians believe that the government should disband multiculturalism. 
D)  Diversity offers tremendous advantages to organizations with almost no disadvantages. 
E)  Nearly one-half of all immigrants to Canada over the past decade were born in the United States.

Question 19

One problem with the open systems perspective is that it neglects to focus on how well the organization operates internally.

Accepted Answer

A) True 
 B)False

Question 20

Ethics refers to the study of moral principles or values that determine whether actions are right or wrong and outcomes are good or bad.

Accepted Answer

A) True 
 B)False

Intellectual capital consists of:

Knowledge management develops an organization's capacity to acquire,share,use and store valuable knowledge.

The open systems perspective emphasizes that organizations survive by adapting to changes in the external environment.

Which of the following statements about task performance is FALSE?

The organizational learning perspective states that an organizations' effectiveness depends on:

According to the multiple levels of analysis anchor:

Reduced job security and increased work intensification may be partly caused by globalization.

Which of the following relates to the perspective that organizations are open systems?

Workforce diversity:

Generous sick leave policies are known to:

According to a recent survey,93 percent of Canadians believe that corporate social responsibility is as important to companies as profit and shareholder value.

Values guide our preferences and motivate our actions.

Which of the following is NOT a work-related behaviour?

Comment on the accuracy of the following statement: 'Without employees,an organization has no organizational memory.'

Which of the following is NOT a concern expressed with respect to high performance work practices (HPWP)perspective?

What effect does teleworking have in the workplace?

Which of the following statements is TRUE?

One problem with the open systems perspective is that it neglects to focus on how well the organization operates internally.

Ethics refers to the study of moral principles or values that determine whether actions are right or wrong and outcomes are good or bad.

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions,attitudes,and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 1: Introduction to the Field of Organizational Behaviour

Intellectual capital consists of:

Knowledge management develops an organization's capacity to acquire,share,use and store valuable knowledge.

The open systems perspective emphasizes that organizations survive by adapting to changes in the external environment.

Which of the following statements about task performance is FALSE?

The organizational learning perspective states that an organizations' effectiveness depends on:

According to the multiple levels of analysis anchor:

Reduced job security and increased work intensification may be partly caused by globalization.

Which of the following relates to the perspective that organizations are open systems?

Workforce diversity:

Generous sick leave policies are known to:

According to a recent survey,93 percent of Canadians believe that corporate social responsibility is as important to companies as profit and shareholder value.

Values guide our preferences and motivate our actions.

Which of the following is NOT a work-related behaviour?

Comment on the accuracy of the following statement: 'Without employees,an organization has no organizational memory.'

Which of the following is NOT a concern expressed with respect to high performance work practices (HPWP)perspective?

What effect does teleworking have in the workplace?

Which of the following statements is TRUE?

One problem with the open systems perspective is that it neglects to focus on how well the organization operates internally.

Ethics refers to the study of moral principles or values that determine whether actions are right or wrong and outcomes are good or bad.

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions,attitudes,and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters