Question 1

Goods and service features that differentiate one customer benefit package from another are called

Accepted Answer

A) Order Qualifiers 
B) Order Satisfiers 
C) Order Exciters 
D) Order Winners 
A) Order Qualifiers 
B) Order Satisfiers 
C) Order Exciters 
D) Order Winners

Question 2

How do customers evaluate services differently from manufacturing, and what implications do these have for operations?

Accepted Answer

Customers seek and rely more on informat

Question 3

The text uses McDonald's to exemplify Professor Terry Hill's Generic Strategy Framework. The operating design choices of resource scheduling, inventory placement and control and standardized operational and job procedures relate best to the corporate objective of

Accepted Answer

A) Profitable growth 
B) Operational excellence 
C) Leverage strengths through innovation and technology 
D) Diversity 
A) Profitable growth 
B) Operational excellence 
C) Leverage strengths through innovation and technology 
D) Diversity

Question 4

In regard to ways customers evaluate services compared to their evaluation of goods, which of the following is not true?

Accepted Answer

A) For services, customers seek and rely more on personal sources of information. 
B) Customers normally adopt innovations in services faster. 
C) Customers perceive greater results when buying services. 
D) Dissatisfaction with services is often the result of a customer's inability to properly perform or co-produce their part of the service. 
A) For services, customers seek and rely more on personal sources of information. 
B) Customers normally adopt innovations in services faster. 
C) Customers perceive greater results when buying services. 
D) Dissatisfaction with services is often the result of a customer's inability to properly perform or co-produce their part of the service.

Question 5

Which of the following is not generally considered a competitive priority?

Accepted Answer

A) time 
B) flexibility 
C) innovation 
D) infrastructure 
A) time 
B) flexibility 
C) innovation 
D) infrastructure

Goods and service features that differentiate one customer benefit package from another are called

How do customers evaluate services differently from manufacturing, and what implications do these have for operations?

The text uses McDonald's to exemplify Professor Terry Hill's Generic Strategy Framework. The operating design choices of resource scheduling, inventory placement and control and standardized operational and job procedures relate best to the corporate objective of

In regard to ways customers evaluate services compared to their evaluation of goods, which of the following is not true?

Which of the following is not generally considered a competitive priority?

Goods, Services, and Operations Management

Value Chains

Measuring Performance in Operations

Technology and Operations Management

Goods and Service Design

Process Selection, Design, and Analysis

Facility and Work Design

Supply Chain Design

Capacity Management

Forecasting and Demand Planning

Managing Inventories

Resource Management

Operations Scheduling and Sequencing

Quality Management

Quality Control and Spc

Lean Operating Systems

Project Management

Filters

Exam 4: Operations Strategy

Goods and service features that differentiate one customer benefit package from another are called

How do customers evaluate services differently from manufacturing, and what implications do these have for operations?

The text uses McDonald's to exemplify Professor Terry Hill's Generic Strategy Framework. The operating design choices of resource scheduling, inventory placement and control and standardized operational and job procedures relate best to the corporate objective of

In regard to ways customers evaluate services compared to their evaluation of goods, which of the following is not true?

Which of the following is not generally considered a competitive priority?

Goods, Services, and Operations Management

Value Chains

Measuring Performance in Operations

Technology and Operations Management

Goods and Service Design

Process Selection, Design, and Analysis

Facility and Work Design

Supply Chain Design

Capacity Management

Forecasting and Demand Planning

Managing Inventories

Resource Management

Operations Scheduling and Sequencing

Quality Management

Quality Control and Spc

Lean Operating Systems

Project Management

Filters