Question 1

A process map (flowchart)

Accepted Answer

A) Is boundary-less 
B) Does not include information flow 
C) Is often used as a baseline to describe how a process is performed 
D) Must include a line of customer visibility 
A) Is boundary-less 
B) Does not include information flow 
C) Is often used as a baseline to describe how a process is performed 
D) Must include a line of customer visibility

Question 2

The average number of entities completed per unit time-the output rate-from a process is called ____.

Accepted Answer

A) Utilization 
B) Throughput 
C) Service rate 
D) Work-in-process 
A) Utilization 
B) Throughput 
C) Service rate 
D) Work-in-process

Question 3

A Department of Motor Vehicle (DMV) testing center has ten (10) testers who test 75 drivers per day. Each tester can test eight (8) drivers per day. What would the service rate need to be in order to achieve 85% utilization?

Accepted Answer

Utilization (U) = Demand Rate/

Question 4

Explain why the product-process matrix does not transfer well to services.

Accepted Answer

The product-process matrix does not tran

Question 5

A car rental company at a major airport has 70% of its fleet of 200 cars rented each day on average. Cars are rented for an average of 4 days. How many rentals are processed each day on average?

Accepted Answer

WIP = R *

Question 6

Give three examples of goods or services associated with each of the process types: project, job shop, flow shop and continuous flow.

Accepted Answer

Examples for project process:
• Skyscrap

Question 7

In the introduction phase of the product life cycle, operations managers need to quickly standardize their processes.

Accepted Answer

A) True 
 B)False

Question 8

An automobile emissions testing center has six (6) inspectors and tests 50 autos per hour. Each inspector can inspect twelve (12) autos per hour. What is the center's utilization?

Accepted Answer

Utilization (U) = De

Question 9

Which of the following is not a common process design improvement strategy?

Accepted Answer

A) Increasing revenue 
B) Decreasing agility 
C) Decreasing cost 
D) Decreasing flow time 
A) Increasing revenue 
B) Decreasing agility 
C) Decreasing cost 
D) Decreasing flow time

Question 10

Which one of the following best describes reengineering?

Accepted Answer

A) Radical redesign 
B) Incremental, continuous improvement 
C) Engineering-based value analysis 
D) Repeatability 
A) Radical redesign 
B) Incremental, continuous improvement 
C) Engineering-based value analysis 
D) Repeatability

Question 11

The work activity that effectively limits throughput of a process is called a ____.

Accepted Answer

A) Process boundary 
B) Make-to-order 
C) Bottleneck 
D) Throughput 
A) Process boundary 
B) Make-to-order 
C) Bottleneck 
D) Throughput

Question 12

Little's Law

Accepted Answer

A) Removes process bottlenecks 
B) Is a form of simulation 
C) Focuses on finished goods inventory 
D) Evaluates average process performance 
A) Removes process bottlenecks 
B) Is a form of simulation 
C) Focuses on finished goods inventory 
D) Evaluates average process performance

Question 13

Flow shop processes are more rigid and specialized than continuous flow processes.

Accepted Answer

A) True 
 B)False

Question 14

A legal defense preparation is an example of a project.

Accepted Answer

A) True 
 B)False

Question 15

Explain how a product's life cycle has important implications in terms of process design and choice.

Accepted Answer

The four phases of a traditional product

Question 16

A manufacturer's average work-in-process inventory for Part 1234 is 1,250 parts. The workstation produces parts at the rate of 150 parts per day. What is the average amount of time a part spends at this workstation?

Accepted Answer

WIP = R *

Question 17

Ships, weddings and estate planning are examples of ____ goods and services.

Accepted Answer

A) Make-to-order 
B) Assemble-to-order 
C) Make-to-stock 
D) Continuous flow 
A) Make-to-order 
B) Assemble-to-order 
C) Make-to-stock 
D) Continuous flow

Question 18

Dell computers and Subway sandwiches are examples of ____ goods.

Accepted Answer

A) Custom 
B) Option 
C) Standard 
D) Job shop 
A) Custom 
B) Option 
C) Standard 
D) Job shop

Question 19

The Product-Process Matrix works well for both goods and services.

Accepted Answer

A) True 
 B)False

Question 20

A custom machine shop is able to process 25 orders per day. The average processing time is 4 days. What is the average number of orders that are in process at any time?

Accepted Answer

WIP = R *

A process map (flowchart)

The average number of entities completed per unit time-the output rate-from a process is called ____.

A Department of Motor Vehicle (DMV) testing center has ten (10) testers who test 75 drivers per day. Each tester can test eight (8) drivers per day. What would the service rate need to be in order to achieve 85% utilization?

Explain why the product-process matrix does not transfer well to services.

A car rental company at a major airport has 70% of its fleet of 200 cars rented each day on average. Cars are rented for an average of 4 days. How many rentals are processed each day on average?

Give three examples of goods or services associated with each of the process types: project, job shop, flow shop and continuous flow.

In the introduction phase of the product life cycle, operations managers need to quickly standardize their processes.

An automobile emissions testing center has six (6) inspectors and tests 50 autos per hour. Each inspector can inspect twelve (12) autos per hour. What is the center's utilization?

Which of the following is not a common process design improvement strategy?

Which one of the following best describes reengineering?

The work activity that effectively limits throughput of a process is called a ____.

Little's Law

Flow shop processes are more rigid and specialized than continuous flow processes.

A legal defense preparation is an example of a project.

Explain how a product's life cycle has important implications in terms of process design and choice.

A manufacturer's average work-in-process inventory for Part 1234 is 1,250 parts. The workstation produces parts at the rate of 150 parts per day. What is the average amount of time a part spends at this workstation?

Ships, weddings and estate planning are examples of ____ goods and services.

Dell computers and Subway sandwiches are examples of ____ goods.

The Product-Process Matrix works well for both goods and services.

A custom machine shop is able to process 25 orders per day. The average processing time is 4 days. What is the average number of orders that are in process at any time?

Goods, Services, and Operations Management

Value Chains

Measuring Performance in Operations

Operations Strategy

Technology and Operations Management

Goods and Service Design

Facility and Work Design

Supply Chain Design

Capacity Management

Forecasting and Demand Planning

Managing Inventories

Resource Management

Operations Scheduling and Sequencing

Quality Management

Quality Control and Spc

Lean Operating Systems

Project Management

Filters

Exam 7: Process Selection, Design, and Analysis

A process map (flowchart)

The average number of entities completed per unit time-the output rate-from a process is called ____.

A Department of Motor Vehicle (DMV) testing center has ten (10) testers who test 75 drivers per day. Each tester can test eight (8) drivers per day. What would the service rate need to be in order to achieve 85% utilization?

Explain why the product-process matrix does not transfer well to services.

A car rental company at a major airport has 70% of its fleet of 200 cars rented each day on average. Cars are rented for an average of 4 days. How many rentals are processed each day on average?

Give three examples of goods or services associated with each of the process types: project, job shop, flow shop and continuous flow.

In the introduction phase of the product life cycle, operations managers need to quickly standardize their processes.

An automobile emissions testing center has six (6) inspectors and tests 50 autos per hour. Each inspector can inspect twelve (12) autos per hour. What is the center's utilization?

Which of the following is not a common process design improvement strategy?

Which one of the following best describes reengineering?

The work activity that effectively limits throughput of a process is called a ____.

Little's Law

Flow shop processes are more rigid and specialized than continuous flow processes.

A legal defense preparation is an example of a project.

Explain how a product's life cycle has important implications in terms of process design and choice.

A manufacturer's average work-in-process inventory for Part 1234 is 1,250 parts. The workstation produces parts at the rate of 150 parts per day. What is the average amount of time a part spends at this workstation?

Ships, weddings and estate planning are examples of ____ goods and services.

Dell computers and Subway sandwiches are examples of ____ goods.

The Product-Process Matrix works well for both goods and services.

A custom machine shop is able to process 25 orders per day. The average processing time is 4 days. What is the average number of orders that are in process at any time?

Goods, Services, and Operations Management

Value Chains

Measuring Performance in Operations

Operations Strategy

Technology and Operations Management

Goods and Service Design

Facility and Work Design

Supply Chain Design

Capacity Management

Forecasting and Demand Planning

Managing Inventories

Resource Management

Operations Scheduling and Sequencing

Quality Management

Quality Control and Spc

Lean Operating Systems

Project Management

Filters