Exam 7: Process Selection, Design, and Analysis

Marketing Product Characteristics/Decisions for the Product-Process Matrix include all the following except

As one moves up the hierarchy of work, the total number of tasks that must be coordinated becomes larger.

You were just promoted to manage the process defined by the four stages A to D below. This process could be a human resource management, marketing, accounting, finance, or engineering process and you are the manager. This is your chance to impress your boss and be promoted again. After three months on the job you realize something is not right with the process because your employees experience big pile ups of work, things take too long to be processed, the opportunity for error is increasing, and the entire process is approaching chaos. Do a process and capacity analysis of this process. The numbers in parentheses (#) are the times in minutes to complete one unit of work. Demand on the process averages 30 units per hour and each unit must be worked on by all four stages. Administrative clerk(s) do Stage A work. The assistant manager(s) do Stages C and D work. The coding specialist(s) do Stage B work. Currently, there are 3 administrative clerks, 2 coding specialists, and 3 assistant managers on duty. Each assistant manager is cross-trained so he/she can do Stage C or Stage D work. a.Which stage of work is the bottleneck? What is the capacity (in units per hour) at the bottleneck stage? b.What should the throughput rate be set at so that the utilization at the bottleneck stage is 90%? c.Based on your throughput rate found in question b above, what will be the utilization at each of the work stages?

A(n) ____ is a group of ____ needed to create and deliver an intermediate or final output.

Explain the relationship between custom, option and standard goods and services as they relate to project, job shop, flow shop and continuous flow processes.

An order fulfillment process normally operates two shifts a day, six days per week. Under normal conditions, 380 orders can be processed per shift. What is the weekly capacity?

Transferring material between two non-adjacent workstations, waiting for service and requiring multiple approvals are examples of

What type of process would a paper mill most likely use?

Explain Little's Law and how it can be used.

A pathway is a route that a product takes in a job shop.

During which phase of a product's life cycle does low unit cost become a top competitive priority?

What are the major activities in designing a goods-producing or service-providing process?

An automobile emissions testing center has six (6) inspectors and tests 50 autos per hour. Each inspector can inspect twelve (12) autos per hour. What would the service rate need to be in order to achieve 90% utilization?

Explain and differentiate the characteristics of a project, job shop, flow shop and continuous flow process.

The terms, "general purpose equipment," "flexible and capable of customizing work" and "wide variety of goods or services" best relate to

A company is able to process 300 customer statements (bills) per day. The average processing time is six (6) days. What is the average number of statements (bills) the company has in process at any time?

How many computer repair troubleshooters should be on duty from 8:00 p.m. to midnight if total demand during that period is 60 calls? The service rate is five (5) calls per hour and the target utilization is 90%.

In designing processes, one often starts at the detail level and moves progressively toward the aggregate.

Define a value stream map. How does this differ from a regular process map?

A Department of Motor Vehicle (DMV) testing center currently has six (6) testers who test 68 drivers per day. Each tester can test twelve (12) drivers per day. Testers are complaining about being too busy and the center being understaffed. In order for there to be 80% utilization of the testers, how many testers should be added at the center?