Exam 9: Knowledge Management and E-Learning

A patent law firm based in New Jersey provides patent drafting and filing services to its clients. The company is planning to build an electronic database of the patent applications it has filed for its clients over the years. However, most of its clients use handwritten notes and figures for their reference. Which of the following software tools would best help the firm convert the large number of paper-based notes from its clients into electronic records that can be easily searched and referenced?

What were the initial differences between corporate and educational e-learning that were observed?

Structural capital contributed by a person to an organization is only valid as long as that person is employed.

Which of the following knowledge management strategies should be used with compliance information?

A(n) ________ is a self-contained digital resource embedded in an e-learning course that can be edited and reused for other purposes.

What are the various technology and content hurdles faced in knowledge management?

Knowledge management refers to ________.

Which of the following statements is true of document management systems?

Explicit knowledge can be documented and codified, whereas tacit knowledge encompasses insights, judgment, creative processes, and wisdom that come from learning through several trials and errors.

________ analysis maps and measures the strength of relationships represented as nodes in clusters and uncovers those who play pivotal roles as bridges to other groups, both inside and outside an organization.

Increasing Internet bandwidth has led to synchronous e-learning events no longer being limited to specially constructed interactive video classrooms and networks.

E-learning plays a key role in building human capital.

A collection of online tools that organizes and collects a variety of activities for a group of people working together, such as calendars, document and multimedia repositories, blogs, announcements, chat, and discussion boards, is known as a ________.

________ is often stored electronically and left behind with an organization even when an employee is no longer with the organization.

How is explicit knowledge different from tacit knowledge?

Jonathan Collins, a customer relations manager at a retail firm in Minnesota, has accumulated contacts with clients and suppliers throughout his years in the organization. Which of the following is a type of intellectual capital he is contributing to in this case?

What are the three different kinds of e-learning approaches?

A great advantage of simulations in e-learning programs is that they offer people a chance to practice skills without risk to themselves or to others.

The collection of ________ should be automated and such information should be archived to achieve cost-effectiveness.

________ comprises knowledge stored as documentation about business processes, patents, policies, and other aspects of an organization's operations, often stored electronically.