Exam 9: Knowledge Management and E-Learning

________ crawl through databases, websites, emails, project summaries, and other electronic documents to refine their expertise ratings.

Negotiating strategies, mentoring, and coaching are all part of the ________ that one adds to the company.

What are the components of a successful e-learning management team?

________ describes the number and quality of relationships an organization's employees maintain with one another as well as with clients, customers, suppliers, and prospective employees.

The manager in an e-learning program who pays the bills is called a(n) ________.

What are expert location systems?

Ravi is an account executive at the ad agency Rowland Clarkson. He organizes an after-action review for a recent advertising campaign that the agency worked on. Which of the following is the most likely objective of the review?

Asynchronous interaction in e-learning programs is achieved through virtual classrooms and chat sessions.

Videos on demand that are used as an instructional technology are based on ________.

Which of the following statements is true of structural capital?

Pierce Bailey, a sales executive at a mobile service company, needs to document details of the sales calls he makes on a daily basis. What kind of knowledge is he documenting when he is feeding in customer contact information, responses of customers, and follow-up that needs to be done?

________ is a mentoring strategy in which a new employee works side-by-side for a few weeks or months with one who is leaving, allowing the veteran to impart knowledge in the context of the actual work.

Which of the following functions does optical character recognition perform?

An after-action review refers to ________.

Projects focused on explicit knowledge and structural capital, much of which is in electronic form and scattered across different formats and media types, are worsened by the ease of copying and editing electronic files because different versions contain inconsistent information. This problem is referred to as ________.

A function of an expert location system is to ________.

Discuss how collaboration tools contribute to the functioning of e-learning programs.

Which of the following is an accurate definition of wikis?

The subject matter expert in an e-learning learning program is one who pays the project bills, coordinates activities of writers, programmers, technicians, videographers and graphic artists, and tracks progress from kickoff to completion.

________ refers to software that can interpret handprinted text written on paper forms.