Question 1

Which of the following is NOT a generic performance dimension of operations and supply chain activities?

Accepted Answer

A) quality 
B) time 
C) flexibility 
D) social responsibility 
A) quality 
B) time 
C) flexibility 
D) social responsibility

Question 2

Darrell and Dave were fierce competitors, which drove both of them to overpay for many of their inputs, resulting in increased prices at their own stores. Dave realized this, and pondered how he could be recognized as a cost leader by his customers and maintain his reputation for quality merchandise. Sacrificing one element of his strategy at the expense of another is recognized as a trade-off in operations management.

Accepted Answer

A) True 
 B)False

Question 3

You decide to open a bookstore with a wide selection, comfortable seating, and an internal coffee shop because it has worked very well for other bookstores you have visited. Your strategy could be described as externally neutral.

Accepted Answer

A) True 
 B)False

Question 4

Define mission statement and business strategy and describe the relationship between the two.

Accepted Answer

A mission statement explains why an orga

Question 5

A university is evaluating options for an enterprise information system to replace their antiquated systems. The CIO has developed the following criteria:
At a minimum, the system (or system provider)must be capable of:
Technical support available 24/7
Have successfully installed and maintained systems in universities of similar size.
Beyond this, systems will be evaluated according to initial cost, annual maintenance and support costs, and ease of use.
The three companies that are vying for the university's business supplied the following information about their performance on these criteria.
 $$\begin{array} { | l | l | l | l | } 
\hline { \text { Criterion } } &{ \text { A } } & { \text { B } } &  { \text { C } } \
\hline \text { Tech support } 24 / 7 & 24 / 7 & 24 / 7 & 8 - 5 \mathrm { M } - \mathrm { F } \
\hline \text { Installed base } & 3 \text { installations } & 7 \text { installations } & 1 \text { installation } \
\hline \text { Initial cost } & \$ 2.3 \text { million } & \$ 1.9 \text { million } & \$ 1.25 \text { million } \
\hline \text { Annual cost } & \$ 100 \mathrm {~K} & \$ 125 \mathrm {~K} & \$ 75 \mathrm {~K} \
\hline \text { Ease of use } & 20 \text { hours training } & 20 \text { hours training } & 40 \text { hours training } \
\hline
\end{array}$$ Create and analyze a graph showing each competitor's performance with regards to order winners and order qualifiers. Which firm should get the business and why? If you were consulting with the three potential system providers, what advice would you give each one?

Accepted Answer

Graph structure may vary, although all s

Question 6

The ability to produce a wide range of products or services is:

Accepted Answer

A) mix flexibility. 
B) changeover flexibility. 
C) volume flexibility. 
D) run flexibility. 
A) mix flexibility. 
B) changeover flexibility. 
C) volume flexibility. 
D) run flexibility.

Question 7

The success of a strategy depends on doing many things well and:

Accepted Answer

A) adjusting the company mission to match what you excel at. 
B) performing at a high level. 
C) doing them better than your competitors. 
D) integrating among them. 
A) adjusting the company mission to match what you excel at. 
B) performing at a high level. 
C) doing them better than your competitors. 
D) integrating among them.

Question 8

Whether the product was made or service performed to specifications is a question of:

Accepted Answer

A) conformance quality. 
B) performance quality. 
C) reliability quality. 
D) value indices. 
A) conformance quality. 
B) performance quality. 
C) reliability quality. 
D) value indices.

Question 9

An operations and supply chain strategy is a functional strategy that is, by definition, an infrastructural strategy.

Accepted Answer

A) True 
 B)False

Question 10

Which of these is a major operations and supply chain infrastructural decision category?

Accepted Answer

A) organization 
B) facilities 
C) capacity 
D) technology 
A) organization 
B) facilities 
C) capacity 
D) technology

Question 11

A(n)________ is an example of an infrastructural element.

Accepted Answer

A) building 
B) organizational structure 
C) office equipment 
D) fleet of delivery trucks 
A) building 
B) organizational structure 
C) office equipment 
D) fleet of delivery trucks

Question 12

A ________ is an organizational strength that customers value and competitors have great difficulty duplicating.

Accepted Answer

The answer of A ________ is an organizational strength that...

Question 13

A firm's ________ explains why an organization exists.

Accepted Answer

The answer of A firm's ________ explains why an organization...

Question 14

A major retailer wants to sell items as cheaply as possible while maintaining an attractive and enjoyable shopping atmosphere. Spending too much on ambience will raise prices and drive away shoppers but spending too little will drive shoppers away also. Clearly, the retailer is faced with a(n)________ between cost and aesthetic quality.

Accepted Answer

The answer of A major retailer wants to sell items...

Question 15

Lieutenant Columbo donned his raincoat and hopped into his 1959 Peugeot, hot on the trail of another condescending millionaire murder suspect. The Peugeot always drew stares, not because it was a rare automobile, but because it was an eyesore. It had one redeeming quality; every time he sat behind the wheel and turned the key in the ignition, it would start. Thus, the car scored well on the:

Accepted Answer

A) mix flexibility scale. 
B) changeover flexibility scale. 
C) reliability quality scale. 
D) delivery reliability scale. 
A) mix flexibility scale. 
B) changeover flexibility scale. 
C) reliability quality scale. 
D) delivery reliability scale.

Question 16

In general, core competencies drive functional strategies.

Accepted Answer

A) True 
 B)False

Question 17

Electra wants to purchase a laptop for use in her MBA program so she can work on assignments and surf the web while the professor drones on endlessly. After consulting with her colleagues, she chooses the dimensions of cost, weight, processor speed, and touchscreen capability as critical to her long term success and amusement. She evaluates four different laptops and rates their performance on each criterion on a scale from 1 (poor)to 5 (excellent). She is struggling with her assessment of the importance of the Cost criterion. As an avid lottery player, she is pretty sure that tonight's drawing will result in at least a two number match on the ticket she bought on the way to class and it could mean a three-number match. Given her uncertainty, she would like to choose the laptop that performs the best overall across the entire spectrum of possibilities of the outcome of tonight's lottery. Which would you recommend?
 $$\begin{array} { | l | l | l | l | l | l | } 
\hline \text { Dimension } & \text { Importance } & \text { Sir Face } & \text { Toybook Air } & \text { Knockoff } & \text { High Priced } \
\hline \text { Weight } & 3 & 4 & 4 & 3 & 5 \
\hline \text { Speed } & 5 & 4 & 4 & 4 & 3 \
\hline \text { Cost } & ? ? & 2 & 4 & 5 & 1 \
\hline \text { Touchscreen } & 1 & 5 & 2 & 3 & 3 \
\hline
\end{array}$$

Accepted Answer

The most robust choice is the Knockoff,

Question 18

Electra wants to purchase a laptop for use in her MBA program so she can work on assignments and surf the web while the professor drones on endlessly. After consulting with her colleagues, she chooses the dimensions of cost, weight, processor speed, and touchscreen capability as critical to her long term success and amusement. She evaluates four different laptops and rates their performance on each criterion on a scale from 1 (poor)to 5 (excellent). Which laptop should Electra purchase? $$\begin{array} { | c | c | c | c | c | c | } 
\hline \text { Dimension } & \text { Importance } & \text { Sir Face } & \text { Toybook Air } & \text { Knockoff } & \text { High Priced } \
\hline \text { Weight } & 3 & 4 & 4 & 3 & 5 \
\hline \text { Speed } & 5 & 4 & 4 & 4 & 3 \
\hline \text { Cost } & 2 & 2 & 2 & 5 & 1 \
\hline \text { Touchscreen } & 1 & 5 & 2 & 3 & 3 \
\hline
\end{array}$$

Accepted Answer

A) Sir Face 
B) Toybook Air 
C) Knockoff 
D) High Priced 
A) Sir Face 
B) Toybook Air 
C) Knockoff 
D) High Priced

Question 19

Describe the four generic performance dimensions of operations and supply chain activities.

Accepted Answer

The four generic performance dimensions

Question 20

Damron Inc. wants to purchase a shear for their sheet metal shop and chooses dimensions of cost, reliability, and flexibility as critical to their long term success. They evaluate three different shears and rate their performance on each criterion on a scale from 1 (poor)to 5 (excellent). What is the value index for the shear made by Belsky Manufacturing? $$\begin{array} { | l | c | c | c | c | } 
\hline \text { Dimension } & \text { Importance } & \text { Belsky Mfg. } & \text { Reber Ind. } & \text { Floyd Co. } \
\hline \text { Cost } & 4 & 1 & 5 & 3 \
\hline \text { Reliability } & 2 & 5 & 2 & 1 \
\hline \text { Flexibility } & 3 & 3 & 3 & 4 \
\hline
\end{array}$$

Accepted Answer

A) 9 
B) 18 
C) 23 
D) 81 
A) 9 
B) 18 
C) 23 
D) 81

Which of the following is NOT a generic performance dimension of operations and supply chain activities?

You decide to open a bookstore with a wide selection, comfortable seating, and an internal coffee shop because it has worked very well for other bookstores you have visited. Your strategy could be described as externally neutral.

Define mission statement and business strategy and describe the relationship between the two.

The ability to produce a wide range of products or services is:

The success of a strategy depends on doing many things well and:

Whether the product was made or service performed to specifications is a question of:

An operations and supply chain strategy is a functional strategy that is, by definition, an infrastructural strategy.

Which of these is a major operations and supply chain infrastructural decision category?

A(n)________ is an example of an infrastructural element.

A ________ is an organizational strength that customers value and competitors have great difficulty duplicating.

A firm's ________ explains why an organization exists.

In general, core competencies drive functional strategies.

Describe the four generic performance dimensions of operations and supply chain activities.

Introduction to Operations and Supply Chain Management

Process Choice and Layout Decisions in Manufacturing and Services

Business Processes

Managing Quality

Managing Capacity

S: Advanced Waiting Line Theory and Simulation Modeling

Supply Management

Logistics

Forecasting

Sales and Operations Planning Aggregate Planning

Managing Inventory Throughout the Supply Chain

Managing Production Across the Supply Chain

S: Supply Chain Information Systems

Jitlean Production

Managing Projects

Developing Products and Services

Filters

Exam 2: Operations and Supply Chain Strategies

Which of the following is NOT a generic performance dimension of operations and supply chain activities?

You decide to open a bookstore with a wide selection, comfortable seating, and an internal coffee shop because it has worked very well for other bookstores you have visited. Your strategy could be described as externally neutral.

Define mission statement and business strategy and describe the relationship between the two.

The ability to produce a wide range of products or services is:

The success of a strategy depends on doing many things well and:

Whether the product was made or service performed to specifications is a question of:

An operations and supply chain strategy is a functional strategy that is, by definition, an infrastructural strategy.

Which of these is a major operations and supply chain infrastructural decision category?

A(n)________ is an example of an infrastructural element.

A ________ is an organizational strength that customers value and competitors have great difficulty duplicating.

A firm's ________ explains why an organization exists.

In general, core competencies drive functional strategies.

Describe the four generic performance dimensions of operations and supply chain activities.

Introduction to Operations and Supply Chain Management

Process Choice and Layout Decisions in Manufacturing and Services

Business Processes

Managing Quality

Managing Capacity

S: Advanced Waiting Line Theory and Simulation Modeling

Supply Management

Logistics

Forecasting

Sales and Operations Planning Aggregate Planning

Managing Inventory Throughout the Supply Chain

Managing Production Across the Supply Chain

S: Supply Chain Information Systems

Jitlean Production

Managing Projects

Developing Products and Services

Filters