Question 1

Changeover flexibility refers to the ability of a company to change production quickly from one product to another with a minimal downtime in production.

Accepted Answer

A) True 
 B)False

Question 2

Closing the loop in the area of business strategy means that:

Accepted Answer

A) core competencies at the functional level feed back into the business strategy. 
B) the mission statement is used to develop the business strategy. 
C) the business strategy is translated into operations and supply chain actions. 
D) other functional strategies, such as those of the marketing and finance functions are aligned with the operations and supply chain strategy. 
A) core competencies at the functional level feed back into the business strategy. 
B) the mission statement is used to develop the business strategy. 
C) the business strategy is translated into operations and supply chain actions. 
D) other functional strategies, such as those of the marketing and finance functions are aligned with the operations and supply chain strategy.

Question 3

Damron Inc. wants to purchase a shear for their sheet metal shop and chooses dimensions of cost, reliability, and flexibility as critical to their long term success. They evaluate four different shears and rate their performance on each criterion on a scale from 1 (poor)to 5 (excellent). Which shear should be purchased? $\begin{array} { | l | c | c | c | c | c | } 
\hline \text { Dimension } & \text { Importance } & \text { Belsky Mfg. } & \text { Reber Ind. } & \text { Estelle LLC } & \text { Floyd Co. } \
\hline \text { Cost } & 4 & 4 & 4 & 3 & 3 \
\hline \text { Reliability } & 2 & 3 & 2 & 3 & 1 \
\hline \text { Flexibility } & 3 & 2 & 3 & 3 & 4 \
\hline
\end{array}$

Accepted Answer

A) Belsky 
B) Reber 
C) Estelle 
D) Floyd 
A) Belsky 
B) Reber 
C) Estelle 
D) Floyd

Question 4

"I've never seen flavored marshmallows this size before!" Alice squealed as she emptied the shelves at the local grocery store. The rest of the shoppers would have to make do with the other seventy bags of miniature and standard-size marshmallows during this winter's hot chocolate festival. For Alice, the jumbo size feature is an order winner.

Accepted Answer

A) True 
 B)False

Question 5

Define and describe the differences between structural and infrastructural elements of a business.

Accepted Answer

Structural elements are tangible resourc

Question 6

Provide a specific example of an order winner of a company that has evolved into an order qualifier. Then provide a specific example of an order qualifier that has remained an order qualifier for many years and remains one to this day. Which situation do you think is more natural, the eventual conversion from winner to qualifier or the static status of "once an order winner, always an order winner"? Justify your conclusions.

Accepted Answer

An example of an order winner that has e

Question 7

Structural elements of a business include:

Accepted Answer

A) policies. 
B) people. 
C) decision rules. 
D) computer systems. 
A) policies. 
B) people. 
C) decision rules. 
D) computer systems.

Question 8

The ability to produce a wide range of products or services is referred to as ________.

Accepted Answer

The answer of The ability to produce a wide range...

Question 9

Modelo, S.A., is considering three providers of automated visual inspection systems for their packaging needs. A team of manufacturing engineers, production managers, and process engineers has developed the following list of criteria and assigned them ratings on a scale of 1 (completely unimportant)to 5 (critical). This team has also rated the candidate products on each of these dimensions using a scale of 1 (poor)to 5 (excellent). Which provider should they choose and what caveats, if any, should go with their recommendation?
 $$\begin{array} { | l | c | c | c | c | } 
\hline \text { Dimension } & \text { Importance } & \text { Provider A } & \text { Provider B } & \text { Provider C } \
\hline \text { 4 megapixels } & 5 & 4 & 5 & 5 \
\hline \text { Minimal fringing } & 3 & 4 & 3 & 2 \
\hline \text { 15 fps VGA movie mode } & 4 & 4 & 4 & 1 \
\hline \text { Minimal shutter lag } & 2 & 2 & 5 & 5 \
\hline \text { Works in dim light } & 1 & 2 & 3 & 4 \
\hline \text { Water resistant } & 5 & 5 & 2 & 1 \
\hline
\end{array}$$

Accepted Answer

The highest score using the customer val

Question 10

________ are tangible resources such as buildings, equipment, and computer systems.

Accepted Answer

The answer of ________ are tangible resources such as buildings,...

Question 11

Department chair Robert knew that his Entrepreneurship major was destined to be successful. Yes, he had sacrificed many of the features like qualified faculty and captivating guest speakers for lower course fees that made this the least expensive program in the entire college, which was a popular notion in today's tough economic times. Once enrollment blossomed, he would feel:

Accepted Answer

A) his trade-off was validated. 
B) his core competency was mix flexibility. 
C) his order winner was now a qualifier. 
D) the need for an updated mission statement. 
A) his trade-off was validated. 
B) his core competency was mix flexibility. 
C) his order winner was now a qualifier. 
D) the need for an updated mission statement.

Question 12

When you translate an overall business strategy into a level of detail suitable for the marketing area, you create a(n)________.

Accepted Answer

The answer of When you translate an overall business strategy...

Question 13

Discuss the different types of flexibility that a producer can exhibit. Use any company mentioned in the chapter and provide an example of each.

Accepted Answer

Many firms distinguish among several typ

Question 14

One way to quantify the overall value of an item or service to a customer is by using a(n)________.

Accepted Answer

The answer of One way to quantify the overall value...

Question 15

Policies and decision rules are infrastructural elements.

Accepted Answer

A) True 
 B)False

Question 16

Which of these is a major operations and supply chain structural decision category?

Accepted Answer

A) organization 
B) planning and control 
C) capacity 
D) product and service development 
A) organization 
B) planning and control 
C) capacity 
D) product and service development

Question 17

If a logistics firm consistently makes deliveries within the agreed-upon delivery window, they are exhibiting delivery reliability.

Accepted Answer

A) True 
 B)False

Question 18

What are three structural and three infrastructural decision categories in operations and supply chain management? Pick one from each category and provide an example of a choice that an operations and supply chain manager might make.

Accepted Answer

The authors identify capacity, facilitie

Question 19

The firm's targeted customers, time frames, and performance objectives are identified by their:

Accepted Answer

A) mission statement. 
B) core competencies. 
C) business strategy. 
D) functional strategy. 
A) mission statement. 
B) core competencies. 
C) business strategy. 
D) functional strategy.

Question 20

Which of these strategic moves represents a trade-off?

Accepted Answer

A) Art Vandelay decides to quit exporting and focus just on importing. 
B) Wealthy industrialist H.E. Pennypacker decides to open a silver mine rather than an iron mine. 
C) J Peterman opts for delivery speed in lieu of product mix variety in his fall catalog. 
D) Kenny Bania believes that they should change the name from Ovaltine to Roundtine. 
A) Art Vandelay decides to quit exporting and focus just on importing. 
B) Wealthy industrialist H.E. Pennypacker decides to open a silver mine rather than an iron mine. 
C) J Peterman opts for delivery speed in lieu of product mix variety in his fall catalog. 
D) Kenny Bania believes that they should change the name from Ovaltine to Roundtine.

Changeover flexibility refers to the ability of a company to change production quickly from one product to another with a minimal downtime in production.

Closing the loop in the area of business strategy means that:

Define and describe the differences between structural and infrastructural elements of a business.

Structural elements of a business include:

The ability to produce a wide range of products or services is referred to as ________.

________ are tangible resources such as buildings, equipment, and computer systems.

When you translate an overall business strategy into a level of detail suitable for the marketing area, you create a(n)________.

Discuss the different types of flexibility that a producer can exhibit. Use any company mentioned in the chapter and provide an example of each.

One way to quantify the overall value of an item or service to a customer is by using a(n)________.

Policies and decision rules are infrastructural elements.

Which of these is a major operations and supply chain structural decision category?

If a logistics firm consistently makes deliveries within the agreed-upon delivery window, they are exhibiting delivery reliability.

What are three structural and three infrastructural decision categories in operations and supply chain management? Pick one from each category and provide an example of a choice that an operations and supply chain manager might make.

The firm's targeted customers, time frames, and performance objectives are identified by their:

Which of these strategic moves represents a trade-off?

Introduction to Operations and Supply Chain Management

Process Choice and Layout Decisions in Manufacturing and Services

Business Processes

Managing Quality

Managing Capacity

S: Advanced Waiting Line Theory and Simulation Modeling

Supply Management

Logistics

Forecasting

Sales and Operations Planning Aggregate Planning

Managing Inventory Throughout the Supply Chain

Managing Production Across the Supply Chain

S: Supply Chain Information Systems

Jitlean Production

Managing Projects

Developing Products and Services

Filters

Exam 2: Operations and Supply Chain Strategies

Changeover flexibility refers to the ability of a company to change production quickly from one product to another with a minimal downtime in production.

Closing the loop in the area of business strategy means that:

Define and describe the differences between structural and infrastructural elements of a business.

Structural elements of a business include:

The ability to produce a wide range of products or services is referred to as ________.

________ are tangible resources such as buildings, equipment, and computer systems.

When you translate an overall business strategy into a level of detail suitable for the marketing area, you create a(n)________.

Discuss the different types of flexibility that a producer can exhibit. Use any company mentioned in the chapter and provide an example of each.

One way to quantify the overall value of an item or service to a customer is by using a(n)________.

Policies and decision rules are infrastructural elements.

Which of these is a major operations and supply chain structural decision category?

If a logistics firm consistently makes deliveries within the agreed-upon delivery window, they are exhibiting delivery reliability.

What are three structural and three infrastructural decision categories in operations and supply chain management? Pick one from each category and provide an example of a choice that an operations and supply chain manager might make.

The firm's targeted customers, time frames, and performance objectives are identified by their:

Which of these strategic moves represents a trade-off?

Introduction to Operations and Supply Chain Management

Process Choice and Layout Decisions in Manufacturing and Services

Business Processes

Managing Quality

Managing Capacity

S: Advanced Waiting Line Theory and Simulation Modeling

Supply Management

Logistics

Forecasting

Sales and Operations Planning Aggregate Planning

Managing Inventory Throughout the Supply Chain

Managing Production Across the Supply Chain

S: Supply Chain Information Systems

Jitlean Production

Managing Projects

Developing Products and Services

Filters